I needed my wine by the weekend and reached out to check if it'd arrive on time. Bronwyn responded quickly and went the extra mile to arrange next day delivery to make sure I got the delivery before m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using The Wine Engine, and with all new online purchases of a certain size I was slightly dubious. I ordered 10 bottles of Chataeu Talbot on a Monday as I wanted them for the weekend. After... Se mer
We absolutely loved using The Wine Engine! 🍷 The Grapevine AI is such a clever feature — it asked a few quick questions about our tastes and then suggested some really beautiful wines that suite... Se mer
Good price and swift delivery. The website didn't work on my phone (I couldn't see the basket to be able to check out) so I had to redo my order on a tablet which was frustrating.
Företagsinformation
Skrivet av företaget
The Wine Engine is the new digital wine platform and wine club subscription.
Kontaktuppgifter
Storbritannien
- thewineengine.com
4,7
Utmärkt
64 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful customer service
I needed my wine by the weekend and reached out to check if it'd arrive on time. Bronwyn responded quickly and went the extra mile to arrange next day delivery to make sure I got the delivery before my special occasion. Thank you so much.
16 april 2026
Omdöme utan inbjudan
Excellent service
Our wine and chocolates was boxed beautifully, a lovely gift for my friends birthday. Thank you
27 mars 2026
Nice gift delivery easy
31 mars 2026
The two Oldenburg syrahs were corked…
The two Oldenburg syrahs were corked which was a shame.
31 mars 2026
Svar från The Wine Engine
Hi Oliver - we're sorry to hear about what sounds like an extremely unusual situation here. We have contacted the vineyard on this matter and they assure us that they have never had a single corked bottle with the modern type of cork that they use with these wines, and so to have two together sounds extraordinary. We did not hear anything from you directly on this matter, and have reached out to you, without reply, the only thing we've seen on this, is this review - please contact us so that we can discuss and resolve.
The Wine Engine
First time using The Wine Engine
First time using The Wine Engine, and with all new online purchases of a certain size I was slightly dubious. I ordered 10 bottles of Chataeu Talbot on a Monday as I wanted them for the weekend. After a couple of days I hadn’t received a tracking link so I got in touch. The founder spoke with me directly and ensured that the wine arrived for the weekend, which it did. Excellent wine and brilliant customer service. Highly recommend! Will be using again,
10 mars 2026
Omdöme utan inbjudan
Great experience with the wine engine
Great experience with the wine engine - amazing customer service and the Wednesday domaine vignette tastes the closest to actual red wine of all the many many many bottles I have tried. Thank you Matt.
26 mars 2026
Omdöme utan inbjudan
Excellent experience
Excellent experience ! The team were very supportive in helping to select appropriate wines and the support and delivery were rapid and professional. Great service thank you.
2 mars 2026
Did what was said wine was nice
2 mars 2026
So far the wine has been very good
So far the wine has been very good. And delivered on time 👍
2 mars 2026
Wine Engine Wonderfullness
Great,Friendly ,Knowledgeable assistance, and very quick dlivery.
25 februari 2026
Straight forward cancelling
Cancelling the subscription on the website was not possible as I kept receiving a notification that’ cancellation not possible’, however they have reached out to me and I tried again to cancel this evening and it was very straight forward. (I wonder whether the cancelation would not work when I tried previously because I was due an order that day).
24 februari 2026
Svar från The Wine Engine
Hi Donald - sorry to hear you've had trouble cancelling the subscription. We've reached out to you separately, and can confirm that subscriptions can be cancelled any time on the website. Simply log in to your account - then click the large green button in the top left "View My Subscription" and if you click through here there are a range of options available to you to skip the next order, pause the subscription or to cancel the subscription and any of these can be done at any time. Wine can be purchased on The Wine Engine as a one-time purchase or on subscription in order to gain subscription savings and access the personalised wine recommendations, you can toggle between one-time purchase and subscription in the checkout basket. Hope that helps.
Really impressed
Really impressed with The Wine Engine. Great service, seamless experience, and such a clever concept for personalising your wine selection. Highly recommend to anyone who enjoys discovering great wine!
3 mars 2026
Omdöme utan inbjudan
Great service and great wine
3 februari 2026
Excellent prices
Excellent prices, excellent products and quick and efficient delivery. Would highly recommend!
30 januari 2026
Good quality wine at reasonable prices…
Good quality wine at reasonable prices efficiently delivered to your door
Excellent service
27 januari 2026
Good communication prompt delivery and…
Good communication prompt delivery and great wine
27 januari 2026
Great prices and fast delivery
Great prices, and even better on a subscription model, and fast delivery.
26 januari 2026
No looking back!
I was encouraged by the waitress at a local restaurant to try the sparkling wine with my lunch. I’ve tried many “alcohol free wines” and they have not vaguely resembled wine.
This is a stunning exception. I absolutely love it. It feels like a real treat. I’m sure I’ll be trying the other wines in the Lautus range.
On top of that, I found the communication and service from this company to be first rate.
31 december 2025
Excellent service wines were of a great…
Excellent service wines were of a great quality.
1 december 2025
You keep dropping the price of the wine…
You keep dropping the price of the wine after I have bought it
25 november 2025
Svar från The Wine Engine
Hi Andrew - we did have a Black Friday Sale across the site last weekend, as was shown on the website banner and various communications. Sorry if you were disappointed that one of the wines you'd bought previously was on offer. We also noticed that you managed to get a number of them in the Black Friday Sale as well at the great prices which is great. We do seasonal promotions and features on various wines - the best way to track these is by joining our mailing lists or following The Wine Engine on social media. Hope you enjoy the wine, have a great Christmas
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.