Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Tiny Lux is an online retailer operated by The Tiny Lux Co Ltd, a UK-registered company. We offer brand-new, genuine small domestic appliances, coffee machines, kitchen gadgets and selected home products from trusted brands. Our aim is to make shopping simple and secure: you can place your order through our protected checkout, receive an email confirmation, and get tracking details once your order is dispatched. We work with trusted delivery partners and provide clear updates throughout the order process. Products are supplied brand-new and include applicable warranty support where available. You can complete your purchase securely using the payment options shown at checkout, including card payment and PayPal where available. If you need help choosing a product, please ask us — we’ll be happy to assist.
Prime Apartments, 483 Green Lanes, N13 4FG, London, Storbritannien
3,9
9 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was very happy with my new deep fat fryer. Took a wee while to come as it was sent from Germany.
Svar från Tiny Lux
Thank you so much for your lovely review! 😊
We’re really happy to hear you’re enjoying your new fryer!
We appreciate your patience with the delivery, and we hope you enjoy using it for many years to come.
Thanks again for choosing Tiny Lux! 💜
The Tiny Lux Team
Svar från Tiny Lux
Hi Gordon,
Thank you so much for taking the time to share your experience with us!
We’re really glad everything arrived safely in the end. We know there were a few bumps along the way, and we truly appreciate your patience while we worked to get things sorted.
Looking after our customers and making sure their orders arrive safely is something we genuinely care about. Your feedback means a lot to us, and we’re always working to make the experience even better.
Thanks again for your kind words and for choosing Tiny Lux. We hope to welcome you back again soon!
Warm regards,
The Tiny Lux Team
Svar från Tiny Lux
Hi Anthony,
Thank you so much for your lovely review and for giving us 5 stars!
It’s great to hear that you’re happy with both the price and the delivery. We always try to offer good value and make the shopping experience as smooth as possible, so your feedback really means a lot to us.
Thanks again for choosing Tiny Lux, Anthony. We hope to see you again soon!
Best wishes,
Tiny Lux Team
All good apart from the lengh off time for delivery, it took over a week from ordering item until it was delivered
Svar från Tiny Lux
Hi Garry,
Thank you so much for taking the time to share your experience with us! We’re really pleased to hear that everything arrived safely and that you’re happy with your purchase.
We’re sorry the delivery took longer than expected, and we completely understand your feedback.
We’re always working to improve our delivery times and overall customer experience, so feedback like yours is genuinely valuable to us. We’ll certainly take your comments on board as we continue improving our service.
Thank you again for your patience, understanding, and for choosing Tiny Lux. We really appreciate your support and hope to welcome you back in the future! 😊
Warm regards,
Tiny Lux Team
Svar från Tiny Lux
Thank you so much for the 5 stars! Really pleased to hear you had an excellent experience with us. We appreciate you choosing Tiny Lux and hope to see you again.
All the best,
Tiny Lux Team
Svar från Tiny Lux
Thanks Peter, really glad to hear you were happy with the service. Thank you for taking the time to leave us a review — it’s much appreciated.
Best wishes,
Tiny Lux Team
Quite easy product, amazing food very tasty kids love air fried chicken and chips and price even better,I find out that glass air friers are actually making healthy food rather then those air fries made from iron chemicals.so I'm really satisfied
Svar från Tiny Lux
Hi Eva,
Thank you so much for your lovely review! We’re really happy to hear you’re pleased with both the product and the price.
We hope to see you again soon 😊
Kind regards,
Tiny Lux Team
Trust pilot is all about TRUST. You cannot trust this Company at all and it is disappointing and disgusting that KLARNA are advertising and are displaying this company as one of their vendors. They took my order, accepted it and cancelled it all within 5 hours. They charged my credit card though and claimed that I have had a refund even after numerous emails stating facts and screenshots that show that I have not been refunded a penny. I am now in dispute with them. THIS COMPANY NEEDS CLOSING DOWN.
Just so you know. 22 DAYS LATER the charge is still there. NO REFUND, it’s in the hands of my credit card company. They can sort it.
Svar från Tiny Lux
Hi Andrew,
We are sorry to read your review and understand your frustration.
We have reviewed the payment records relating to your order. Of the two transactions shown, one was an unsuccessful authorisation attempt and was not completed as a payment to us. The successfully processed payment was subsequently refunded to the original payment method.
We previously provided confirmation from our payment provider showing the refunded transaction. Once a refund has been submitted, the time taken for it to appear is controlled by the card issuer and can vary between banks.
We remain available to provide any transaction references or supporting information required by your card issuer to trace the refund.
We sincerely apologise for the inconvenience and concern this situation has caused.
Tiny Lux Customer Support
Misleading online advertising
Website claims 8-10 days delivery…my delivery took 21 days.
I was also unaware that Tiny Lux were not a UK based company. My Ninja Foodi Flex air fryer was shipped to me from Germany with an ugly adaptor to convert the plug to a 3 pin uk type plug.
Phone calls to progress the delivery were either not answered or when they were answered I was told my order was waiting to be processed. WhatsApp enquiries were answered in much the same way. Other than the plug the product is as it should be, the price was great, but the poor communication & misleading delivery promises have not given me a good experience of this company.
Svar från Tiny Lux
Hi Steve,
Thank you for taking the time to leave your review and for sharing your experience with us.
First of all, I sincerely apologise that your order took significantly longer to arrive than originally expected. I completely understand how frustrating that must have been, and I appreciate your honest feedback regarding our communication during the process.
I’m pleased to hear that, aside from these issues, you are happy with the product itself.
Regarding the plug adapter, we completely understand your concern. We have already arranged to send you a proper UK plug adapter at no cost to you, so you can use the appliance more conveniently.
We are also reviewing our delivery communication and product information to help prevent similar experiences for future customers.
Thank you again for your feedback. We genuinely appreciate it and hope we have the opportunity to restore your confidence in Tiny Lux.
Kind regards,
Tiny Lux Customer Support
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
