****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Se mer
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Se mer
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Se mer
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Företagsinformation
Skrivet av företaget
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Kontaktuppgifter
London, Storbritannien
- support@thesportsedit.com
- thesportsedit.com
4,0
Bra
941 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had issues with the trainers I bought
Had issues with the trainers I bought, however must give 5 stars for excellent and understanding customer service who issued me another pair of trainers. However those also broke but then I received a full refund without any problems.
26 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Emma, thank you for your review. We’re sorry to hear this, but we’re of course pleased our team were able to support you quickly with a resolution. We greatly appreciate your feedback.
Were always here to help,
The Sports Edit Team
Awful company
Awful company. I can’t locate my parcel that was supposedly delivered by Evri (shows a picture of it, but I can’t find it!), and customer service are ignoring my emails. The order was a lot of money, and I’m pulling my hair out wondering how I’ll contact them as they don’t have a phone number!
19 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Dear Rae, we’re very sorry to hear this and completely understand how stressful a missing parcel is. This doesn’t sound like the service we aim to provide, our team are always here to help, and we regularly work with our customers to resolve unfortunate situations of this nature. We can confirm we’re already in contact with you by email and are currently awaiting your response so we can take the next steps.
We are always here to help.
The Sports Edit Team
Evri lost my parcel & were totally non…
Evri lost my parcel & were totally non responsive. Sofia at sports edit sorted out the issue straight away and re sent the item. Good customer service but maybe they should look into a different courier service
22 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Susan, thank you for your review. We’re really sorry to hear about the delivery issues you experienced. We’re glad Sofia was able to get this all sorted quickly, and we really appreciate your feedback here.
Always here to help,
The Sports Edit Team
WORST SERVICE EVER EXPERIENCED
I am absolutely disgusted by the service of this company. I hadn’t heard of them before, so I was a bit wary of ordering with them, but they had some good trainers at good prices, so I thought I’d give them a go. I ordered 2 pairs for choice, and loved both, but sent 1 back, as I had also ordered 2 pairs from another retailer, and wanted to return 1 pair to them too.
Unfortunately I accidentally made the error of returning the wrong trainers (worth more money from the other retailer) to the sports edit. I realised this before the return had reached the sports edit, so I emailed to let them know (they don’t have a contact number). I obviously offered to pay for them to be returned to me once they arrived and/or arrange a courier.
However when the incorrect trainers reached them, they told me they couldn’t locate them and wouldn’t be able to send them back to me, despite acknowledging that my return had reached them, and being able to tell me I hadn’t returned the correct trainers, but for some reason, the trainers I did send are now nowhere to be found. They don’t even sell this pair of trainers on their website, so I can only imagine someone has taken them home for themselves.
I am now being completely ignored via email, despite their 24 hour response promise, and their latest reply just stated ‘there was nothing they could do from their end’.
I appreciate this has all happened because of my mistake, but the bottom line is; they have my trainers, they have not reimbursed me the difference for the trainers, and now they want me to send the correct ones back for nothing too.
I honestly couldn’t imagine a company being so unhelpful, apathetic and detached.
21 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Dear Hannah, we’re really sorry to hear how disappointed you feel, and we do understand how upsetting and frustrating this situation is.
We have carefully reviewed your ticket, and as explained in detail, our warehouse can only process and identify items purchased from The Sports Edit and returned using our label. If an item from another retailer is sent to us by mistake, we unfortunately have no way to match it to an order or handle it within our stock system. Despite this we have still done a thorough search with our warehouse team to try and bypass this, but it was unsuccessful.
As a gesture of goodwill, we have already refunded your order in full. We hope you can understand that we cannot promise to action something that isn’t possible for us to do within our warehouse processes, nor was any mistake made on our side.
We are very sorry again, we are still always here to help where we can,
The Sports Edit Team
Great customer service and speedy…
Great customer service and speedy response to emails. Special shoutout to Sofia. 😊
22 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Emilie, thank you for the 5-stars! We really appreciate your kind words, and thank you for taking the time to share your positive experience with Sofia, we will be sure to pass this onto her :).
Always here to help,
The Sports Edit Team
Excellent service and communication…
Excellent service and communication from Jasmine in customer support. There was an issue with my order and Evri. When I reached out I got a quick response and Jasmine rectified it very quickly. Happy customer :)
16 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Tosin, thank you so much for the 5-star review! We’re really pleased we could get this sorted quickly for you, and we appreciate you taking the time to share your feedback :).
Always here to help,
The Sports Edit Team
Really quick response to refund query!
Really quick response to refund query!
17 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hey Kirsty, thank you for the 5-star review! We’re really pleased to hear you had a positive experience with our team.
Always here to help,
The Sports Edit Team
Really good customer service
Really good customer service! Very responsive and happy to help! Couldn’t be happier!
2 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Michaela, thank you so much for the 5 stars! We’re delighted to hear you had such a positive experience with our team, and we really appreciate you taking the time to share your experience.
Always here to help,
The Sports Edit Team
Cancelled my order for no apparent…
Cancelled my order for no apparent reason. Ordered some pairs of trainers for my run club as gifts. Beginning to think it maybe due to discrimination or racism.
17 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Dear SA, thank you for your review. We are very sorry for any frustration caused. We can confirm that your order was cancelled due to safety reasons which go against our T&C’s. You would have received an email regarding this to explain our reasonings in more detail. Please be assured that this decision was in no way related to the reasons you suggest, but it is to protect yourself, our loyal customers and our business.
Thank you for understanding, we are always here to help,
The Sports Edit Team
Really helpful and quick response
Placed a large order from sale which was held up due to bad weather then packages went missing. Evri were tracking but unable to trace and so I contacted Sports Edit to inform them I still hadnt received the delivery. I had an answer within a couple of hours with full refund and apologies. Excellent customer service which is why I will keep ordering.
16 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Alison, Thank you for your lovely 5-star review! We’re really glad our team could resolve this all for you quickly, and we greatly appreciate your understanding and continued support. We look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Great service
Great service, needed a return QR code and emails responded to really quickly and code received.
15 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Natalie, thanks so much for the 5-star review! We’re really pleased to hear our team were able to help with your return. Thank you for taking the time to share your experience 😊
Always here to help,
The Sports Edit Team
I made an order on 31 December - still no delivery and TSE won't cancel or refund
I made an order on 31 December, and still haven't received it. Whilst the customer service team have actually been very responsive (hence the 3 stars), and lay the blame on Evri experiencing internal glitches, I can see quite a few comments going back several months with the same experience and excuses. I've also received several packages from other retailers using Evri with no problem. TSE have given me a refund but something is not working and if it's the delivery partner causing the issue, I would say move to another provider.
31 december 2025
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Laura, we are very sorry to hear your parcel was delayed and totally understand how frustrating that can be. We’re pleased our customer care team were able to respond quickly and resolve the issue for you. Thank you for sharing your feedback, it is greatly appreciated.
Always here to help,
The Sports Edit Team
Poor return experience
Poor return experience. If you pay part by gift card they will only refund to the gift card first - not the remaining balance paid by credit card. Never had an online retailer do that. They say “refund back to the original method” - prioritizing the gift card not your credit card - which is NOT standard practice. Buyer beware!
15 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Melanie, we are so sorry to hear this. We can confirm your order has been refunded correctly with no issues. When a purchase is made using a gift card, our system will always refund back to the original payment methods, which is standard practice.
If you have any questions about your gift card, or need help locating the funds, please contact our customer service team and we’ll be happy to assist.
Always here to help,
The Sports Edit Team
Very positive online shopping experience
I contacted Customer service with a query about my order. They resolved the issue & were very helpful personal & efficient. I’m very happy with the items I ordered & they arrived promptly & well packaged. I will definitely order from them again.
7 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Kate, thank you so much for the 5-star review, and for taking the time to share your feedback. We’re really pleased you had a great experience with us, and we can’t wait to welcome you back again soon.
Always here to help,
The Sports Edit Team
Items sent quickly and great customer service
Items sent quickly and customer service afterwards was fast to respond and very helpful. Thank you. Would buy again.
14 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Lydia, thank you so much for the 5-star review! We’re really pleased you were happy with the fast delivery and support, and we look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Sofia, thank you
I had a real issue identifying an order I knew I’d made as I had the goods but there was nothing showing my account. Confusion rained but after a few emails with Sofia we resolved the issue. Her patience won out. My lack of knowledge and using hidden email address didn’t help! Thank you Sofia.
14 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi John, thanks so much for the kind review! We’re really glad Sofia was able to get everything sorted for you, and we’ll be sure to pass on your kind words :).
Always here to help,
The Sports Edit Team
When things go wrong
Companies are often judged on the way they handle situations when things go wrong. And rightly so. Jasmine managed to reverse an in-store credit to me, when I had selected that option instead of a monetary refund to the payment card, without realising. She did it with no fuss and in record time, and I was extremely grateful.
14 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Judith, thank you so much for the 5-star review! We’re really pleased we could get this sorted quickly and smoothly for you, and we truly appreciate you taking the time to share your experience.
Always here to help,
The Sports Edit Team
Quick, professional and brilliant CS
Sofia dealt with my request incredibly quickly and professionally, with complete understanding of the problem I raised. I am super impressed with the service and would definitely shop here again.
12 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Sally, thank you so much for your very kind review! We are so pleased to hear Sofia was able to have your query resolved quickly and with care :).
Always here to help,
The Sports Edit Team
Wonderful customer service
Wonderful customer service. Received a reply within a couple or hours with a resolution. Will definitely shop here again.
12 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Ravan, thank you so much for the 5-star review! We’re really pleased we could resolve this quickly for you, and we look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Write a review on here 2 days ago and…
Write a review on here 2 days ago and somehow cannot reply to their response ? I have had no tracking info and is not with any neighbours so please explain ! Also no email replies !!!
11 januari 2026
Omdöme utan inbjudan
Svar från The Sports Edit
Hi Samantha, Thank you for your patience here. We have contacted you via an alternative email, as you may not be seeing our emails sent to your email used to purchase your order. We hope you can understand, we are doing all we possibly can to help here.
Always here to help,
The Sports Edit Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.