I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service. The gentleman I spoke to was very helpful and friendly, explained everything clearly, and made the whole process quick and easy. Very happy with the service I received fr... Se mer
Företaget har svarat
Our advisor, one Helen Jones, was extremely helpful, friendly and professional. Would have no qualms using again. Thank you, Helen.
Företaget har svarat
I have insured my home with Source Insurance now for a number of years. It is a very easy company to contact with friendly and helpful staff and premium rates are very competitive.
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- Hemförsäkringsbolag
- Försäkringsagent
- Försäkringsbolag
- Fastighetsförsäkring
- Prisjämförelsesajt
Om Source Insurance
Skrivet av företaget
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Skrivet av företaget
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Kontaktuppgifter
Global Reach, CF11 0SN, Cardiff, Storbritannien
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Speedy response and help
28 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hi Leonie,
Thank you for taking the time to leave us a review.
We're delighted to hear you received a speedy response and found our team helpful. Providing prompt and efficient service is something we always strive for, so it's great to know this was reflected in your experience.
We really appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Easy to access the chat and the service…
Easy to access the chat and the service was good thank you
28 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hi Jim,
Thank you for taking the time to leave us a review.
We're pleased to hear you found our live chat easy to access and that you received good service. It's great to know we were able to make your experience a positive one.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
I did wonder why there was a difference…
I did wonder why there was a difference in quotes. I asked this and Tom took the time to go through each part of the quote again and confirmed that he had double checked the information.
24 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hi PT,
Thank you for taking the time to leave us a review.
We're pleased to hear that Tom took the time to explain the differences between the quotes and carefully went through each part with you. It's important to us that our customers feel informed and confident in their cover, so we're glad he was able to answer your questions and double-check everything for you.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
They were in very quick in getting my…
They were in very quick in getting my complaint sorting out. I would like to mention Heidi, who is the executive helped to sort it out. She did a brilliant job..
24 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hi Sakeer,
Thank you for taking the time to share your feedback.
We're so pleased to hear that your complaint was resolved quickly and that Heidi provided such excellent support throughout the process. We'll be sure to pass on your kind words to her – she'll be delighted to know her efforts made such a positive difference.
We really appreciate your review and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Great customer service
Great customer service. I was contacted regarding my annual renewal and able to reduce the original renewal price by almost half. Tom took the time to take me through my options and answered all my questions. A very smooth process.
17 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hi Philippa,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Tom was able to help reduce your renewal premium and guide you through the available options. We pride ourselves on providing clear, personalised service, so it's great to know Tom took the time to answer all your questions and made the renewal process smooth and straightforward.
We'll be sure to pass your kind comments on to Tom – he'll really appreciate your feedback.
Thank you for choosing us, and we look forward to continuing to support you in the future.
Kindest regards,
Owen, Marketing Executive.
Great chat on service
great chat on service. Easy and Hastle free service. Straight to the point and no more non relevant questions.
22 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Shaik,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you found the service straightforward, hassle-free, and to the point. I will pass on your lovely feedback to Helene, as she will be pleased to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The Source Insurance agent Andy Kinnear…
The Source Insurance agent Andy Kinnear was very patient. He listened to my problem and resolved the problem quickly and to my satisfaction. I will recommend Source Insurance any day.
21 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Anthony.
Thanks for leaving us such a great review! We're pleased Andy was patient, attentive and quick to resolve your problem.
He'll be thrilled to hear your kind feedback - thank you for the recommendation!
Have a nice day!
Owen, Marketing Executive.
Roy is a great BDM
Roy is a great BDM, very knowledgeable and always at the end of the phone or email if I've any queries.
21 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Michelle.
Thank you for leaving such a lovely review for Roy. It's great to hear you work so well with Roy and find him accessible for whatever query you may have.
He'll be pleased to hear your kind feedback.
Have a nice day!
Owen, Marketing Executive.
Straight forward using chat very…
Straight forward using chat very responsive and professional
21 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Damon.
Thank you for taking the time to leave this positive review. We're pleased Ryan was able to provide you with a straightforward chat experience.
Have a nice day!
Owen, Marketing Executive.
Very professional and efficient…
Very professional and efficient customer service.
17 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Phillipe.
Thank you for taking the time to leave us a fantastic review. We're pleased you had a professional and efficient recent experience. If there's anything else you need, please don't hesitate to get in touch.
Kindest regards,
Owen, Marketing Executive.
Called as had issues adding new policy…
Called as had issues adding new policy to my account, call was answered fast and first person I spoke with was able to help me, stayed on the phone and talked me through what to do.
Great customer service
16 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Emma,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Julia was able to resolve the issue with adding your new policy so quickly and guide you through the process. I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Roy Lovell
Roy Lovell, Business Development Manager at source is very knowledgeable & helpful. When you need something he is there for you
15 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning,
Thank you so much for taking the time to leave such a fantastic review.
I'm delighted to hear that you've had such a positive experience working with Roy. Building strong relationships with our broker partners is incredibly important to us, so it's great to know that Roy's knowledge and support have made such a positive impression.
I'll be sure to pass your kind comments on to Roy - he'll be delighted to receive them.
Thank you again for your continued support. We look forward to working with you for many years to come.
Kind regards,
Mark Phillips
Head of Customer Experience
Svar från Source Insurance
Good morning, James.
Thank you for taking the time to leave us a nice review. We're pleased you found your experience smooth and easy. We hope moving home goes well for you!
Kindest regards,
Owen, Marketing Executive.
Excellent customer service
I spoke with Ryan Turley who provided me with excellent customer service. He was polite and provided me with all the information I needed to renew my policy.
14 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Bally.
Thank you for taking the time to leave us such a fantastic review. We're pleased Ryan was able to provide you with an excellent experience, providing you with all the information you needed.
Have a nice day,
Owen, Marketing Executive.
Agent Ryan is very friendly
Agent Ryan is very friendly, efficient and professional. He addressed my issues fast. very good experience.
13 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning!
Thank you for leaving us this fantastic review. We're pleased Ryan was able to provide you with a friendly, professional and quick process. We hope all your queries have now been answered.
If you need anything else from us, please don't hesitate to get in touch!
Kindest regards,
Owen, Marketing Executive.
The online chat function
The online chat function was great. Very helpful, no waiting for someone to connect with me. Efficient and straighforward. Quick and easy.
13 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Evelyn.
Thank you for taking the time to leave us such a wonderful review. We're pleased you found the LiveChat feature to be helpful and straightforward. We hope you found all the answers you were looking for.
If you have any other queries, please don't hesitate to get in touch!
Kindest regards,
Owen, Marketing Executive.
Excellent service by customer service…
Excellent service by customer service member Hannah.
Handled my enquiry and resolved it perfectly
10 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Mr Dalton,
Thank you so much for taking the time to leave such positive feedback.
I’m delighted to hear that Hannah was able to resolve your enquiry so effectively. I’ll be sure to pass on your kind comments to her - she’ll be very grateful to receive them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah was very helpful
Hannah was very helpful. The process was very easy.
10 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Hello Graham,
Thank you so much for taking the time to leave this brilliant review.
I’m delighted to hear that Hannah was able to help you and that you found our Live Chat service so easy to use. I’ll be sure to pass on your lovely feedback to Hannah - she’ll be delighted to receive it.
Thank you again for sharing your experience with us. I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Simple and painless
The person I chatted with we very pleasant, it was extremely painless. I really appreciate how simple the process was.
8 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Oladunni.
Thank you for leaving us this great review. We're pleased you found your recent experience with us to be straightforward and simple.
Kindest regards,
Owen, Marketing Executive.
Brilliant customer service
Brilliant customer service, immediate response and very helpful 👍🏻
7 juli 2026
Omdöme utan inbjudan
Svar från Source Insurance
Good morning, Carwyn.
Thank you for leaving us such a great review. We're pleased you find the customer service we offer to be helpful and quick.
Kindest regards,
Owen, Marketing Executive.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.