Prompt response and immediate resolution to my questions. This is so rare with other companies that half the time you can't even reach. Thank you.! I hope I have as much success with a match, :-)
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the site and signed up but then after looking around I found that I did not really like it, the layout, the guys, etc. so I chatted with CS and explained and they gave me a full refund. Was ve... Se mer
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I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area… Also super concerned about how hard it is to reach customer service And how diffic... Se mer
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The Support was immediate and very helpful, even on Easter Sunday. Reach out if you have any issues or questions!
Företaget har svarat
Företagsinformation
Om Sequel
Skrivet av företaget
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Kontaktuppgifter
Every story deserves a Sequel
Alex was quick to reply
Alex was quick to reply, very professional and a pleasure to deal with
17 april 2026
Svar från Sequel
Dear Customer,
We're happy to hear that you had a positive experience. It's great to know our service met your expectations. Thank you for your feedback.
I am very pleased with my experience…
I am very pleased with my experience today. The person was very helpful. Thank you again
16 april 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Trevelyn,
We are happy to hear that you had a positive experience and that our team member was helpful. Thank you for sharing your valuable feedback with us!
My inquiry was answered within an hour
My inquiry was answered within an hour! NICE. I was impressed.
15 april 2026
Svar från Sequel
Dear Jay,
We're happy to hear that your inquiry was answered quickly! We appreciate you taking the time to leave us this positive feedback.
Finally a customer service…
Finally a customer service representative took care of my concerns
Thank you
15 april 2026
Svar från Sequel
Dear Cheryl,
Thank you for your feedback! It means a lot to us.
We're happy to hear that our customer service representative took care of your concerns properly. In case of any questions, do not hesitate to contact us!
I was able to get someone on the phone…
I was able to get someone on the phone to help with the problem at hand.........that's a big plus!!
15 april 2026
Svar från Sequel
Dear Customer,
We're happy to hear that our team was able to resolve your issue. We appreciate you taking the time to share your positive experience with us!
Cooperative team and all tried to…
Cooperative team and all tried to resolve my issue which was caused by my Facebook feed suggesting a local dating site was so when in fact turned out to be mostly American and not local to Queensland Australia.
14 april 2026
Svar från Sequel
Dear Michael,
We appreciate your feedback and are glad our team worked together to address the issue you experienced with the suggested dating site. We value your input!
Greasy
I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area…
Also super concerned about how hard it is to reach customer service
And how difficult it is to cancel membership… Always find it super great greasy with the automatic renewal every month… When they hide the cancellation and make it super difficult to find.
13 april 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Jim!
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating.
Profile availability can vary depending on search settings, preferences, and activity in a specific area, which may sometimes result in a limited number of visible matches.
We also want to clarify that subscription details, including renewal terms, are presented at the time of purchase, and membership management, including cancellation, can be completed directly through account settings or with the help of our Support Team. Our goal is not to make this process difficult, and we appreciate you pointing out how it felt from your perspective.
If you experienced any difficulty reaching support or cancelling your membership, we would be glad to review this and assist you directly. Please feel free to contact us!
Thank you again for your feedback - it helps us continue improving the experience for our members.
Prompt and professional
11 april 2026
Svar från Sequel
Dear Customer,
We are happy to hear that you were satisfied with your experience using our services. Thank you for your kind words!
Visited the site and signed up but then decided it wasn’t for me …
Visited the site and signed up but then after looking around I found that I did not really like it, the layout, the guys, etc. so I chatted with CS and explained and they gave me a full refund. Was very happy with CS.
12 april 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Mac!
We appreciate you taking the time to share your experience. We're happy to hear that our customer service team was able to assist you with a refund. We value your feedback!
courteous, clear, helpful, precise…
Very courteous educational and precise clear instructions to answer my confusion.
9 april 2026
Svar från Sequel
Dear Patricia!
We appreciate you taking the time to share your feedback. We are happy to hear that our instructions were helpful and clear in resolving your confusion.
Fixed my problem quickly and easily.
Fixed my problem quickly and easily.
6 april 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Keith,
We're happy to hear that we resolved your issue without any difficulty. Thank you for your positive feedback. We really appreciate it!
Svar från Sequel
Dear Keith,
We're happy to hear that you were satisfied with our services. We really appreciate your positive feedback!
Team was helpful
Team was helpful, but the premium plan I signed up for indicated unlimited chats but didn’t clarify I needed a mutual match first. That should be explained to potential customers first. Misleading
6 april 2026
Svar från Sequel
Dear Customer!
We appreciate your feedback and are glad the team was helpful. We're sorry the unlimited chat feature wasn't clear. We will review how this is explained to avoid confusion for potential customers in the future.
Great customer service and very helpful…
Great customer service and very helpful to solve the issue.
5 april 2026
Svar från Sequel
Dear Chan,
We are happy to hear that our customer service was helpful in resolving your issue. Thank you for your positive feedback and time.
The Support was immediate and very…
The Support was immediate and very helpful, even on Easter Sunday. Reach out if you have any issues or questions!
5 april 2026
Svar från Sequel
Dear Customer!
We're happy to hear that our support was helpful and immediate, even on Easter Sunday. We appreciate you recommending that others reach out with questions!
waste of time.
I am in Australia. I found the site was a little difficult to negotiate. On first signing up, there were a few profiles near me, but on further investigation, all these profiles disappeared, and I was constantly getting "No results found." I changed my location, (with difficulty) to two major cities, and still got "No results found". I contacted their help line, and after explaining the situation, was offered a 50% refund, which I was reasonably happy to accept. I note there are many profiles in the US, but apparently, none in Australia.
I have since found several profiles in Melbourne and Sydney, but now I must buy “credits” to contact them. Even though my account says “unlimited chatting.”
3 april 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Brian,
Thank you for taking the time to share your experience.
We’re sorry to hear that you encountered difficulties while using the platform. Search results can vary depending on several factors, including profile settings, selected filters, and location preferences. Adjusting these parameters may sometimes temporarily affect the number of profiles displayed in search results.
Regarding communication features, different account types may include different messaging options. Some interactions on the platform may require credits depending on the specific feature being used, while other communication tools may be included within certain subscription plans. If there is any confusion regarding the features available on your account, our Support Team would be happy to review this with you and provide clarification.
We’re glad to hear that our Support Team was able to assist you and reach a partial refund resolution, and we appreciate your understanding.
If you would like us to take another look at your account or help clarify how the messaging features work, please feel free to contact us.
Svar från Sequel
Dear Customer!
We're glad to hear you're enjoying your time on our site.
If you have any questions, you can reach us at any time. We'll be happy to help you.
Prompt response and immediate…
Prompt response and immediate resolution to my questions. This is so rare with other companies that half the time you can't even reach. Thank you.! I hope I have as much success with a match, :-)
30 mars 2026
Omdöme utan inbjudan
Svar från Sequel
Dear Suzi,
We appreciate you taking the time to leave us this great review. We're happy to hear that our promptness and accessibility were helpful. We wish you all the best in finding a match!
Great service
29 mars 2026
Svar från Sequel
Dear Customer!
We're glad to hear you're enjoying your time on our site.
If you have any questions, you can reach us at any time. We'll be happy to help you.
Katie made the whole process very easy…
Katie made the whole process very easy and took care of the problem in short order would recommend
28 mars 2026
Svar från Sequel
Dear Customer!
We're happy to hear that the process was easy and the problem was taken care of quickly. We appreciate your recommendation and thank you for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.