The store service was adequate, though could be more timely in processing the order once items were determined to purchase. The delivery ruined everything. Delivery was hours late, the delivery guys... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The sales person i worked with was very knowledgeable and helpful. I went in a few times to take another look at it because it was very different from the stye i have already, and each time she was a... Se mer
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the disco... Se mer
We are a younger looking couple and were treated as serious customers. I appreciate the attentiveness aswell as the pleasant energy by both the store manager and show room lady who helped us.
Företagsinformation
Skrivet av företaget
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Kontaktuppgifter
2575 N ELSTON AVE, 60647, CHICAGO, IL, USA
- 7737722004
4,6
Utmärkt
822 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Knowledgeable and helpful Service
The sales person i worked with was very knowledgeable and helpful. I went in a few times to take another look at it because it was very different from the stye i have already, and each time she was attentive and helpful.
23 september 2024
We are customer fir the past 19 years
We are customer fir the past 19 years . Always the best quality and service. Elias was a great agent . Thanks for everything
16 september 2024
Delivery can ruin everything
The store service was adequate, though could be more timely in processing the order once items were determined to purchase. The delivery ruined everything. Delivery was hours late, the delivery guys were very nice and professional, but overbooked for the day, not fair to them or the customer!
15 september 2024
Svar från The RoomPlace - CHICAGO - ELSTON
Good Evening, David. We are deeply sorry for your delivery experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Great salesman
Great salesman. The best. The delivery guys were great and efficient.
The chair is beautiful.
18 september 2024
Felt comfortable making my purchase.
We are a younger looking couple and were treated as serious customers. I appreciate the attentiveness aswell as the pleasant energy by both the store manager and show room lady who helped us.
10 september 2024
Danielle was a pleasure to work with!
9 september 2024
Svar från The RoomPlace - CHICAGO - ELSTON
Good Evening. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Danielle and Gianni is what made my…
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the discounts that was due towards my purchase. I was very satisfied with everything because, of their advice I received from Danielle and Ghani.
20 augusti 2024
Friendly and helpful salesman
Friendly and helpful salesman. Made purchasing recliner quick and easy.
2 september 2024
The whole buying experience was the…
The whole buying experience was the worst possible from beginning to end, 0 customer service 0 product knowledge 0 follow up 0 customer support
21 augusti 2024
Svar från The RoomPlace - CHICAGO - ELSTON
Good Afternoon, Francescae. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Walked in
Walked in, found an amazing coffee table in 10 min, ordered it and was delivered to my apt the next morning. Couldn’t be happier with the price and quality and very efficient delivery service. Perfect!
15 augusti 2024
I came into your store on two separate…
I came into your store on two separate days. I decided on a living room set, then later added an additional swing chair, mattress, box spring and protection plan for all furniture.
Without informing me, you postponed my delivery of both my orders. I called in to verify. The girl who answered told me that the delivery date we both agreed on was just an estimate day? I have NEVER heard of such a thing from any furniture store EVER.
You can’t expect people to keep taking time off work without a solid delivery date. I also explained that I live in a condo and that I have to reserve the elevator.
Well for the second time, The RoomPlace in Chicago on Elston street, postponed my second delivery by an additional week. LIKE BEFORE, NO ONE called me to inform me of this change.
I called to verify. I spoke to a manager, and no promises were given.
I did receive one swing chair. I asked the manager if I cancel both of my orders, will they come back to retrieve the swing chair? Cause why would I need this one piece of furniture WITHOUT the remaining pieces. He said NO!
Needless to say, I’m VERY DISAPPOINTED in both of these delays without a promise of a solid date.
I will cancel both orders.
23 juli 2024
Svar från The RoomPlace - CHICAGO - ELSTON
Good morning, we are terribly sorry once again for the delay. Albeit infrequent, at times, due to higher than expected demand, hiccups may occur along the way however, all efforts are made to expedite the delivery. Respectfully Customer Care
Everyone was helpful.
11 juli 2024
Sales representative was very…
Sales representative was very informative and courteous.
5 augusti 2024
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