I don’t understand why there are so many poor reviews of this company. I can’t say enough good things about them, from the Customer Service to the quality I’ve come to expect from a Jellycat. I’ve do... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
100% fake received! Proven with photos but they consistently state it’s genuine! Return at my expense to US from UK for a full refund ermmm not losing postage costs ! Receive 30% off next purchase a... Se mer
My package arrived and they are the sweetest addition to my collection. Clyde has already been on his first trip with me as my emotional support capybara!
This company is a fraud. Their merchandise is not legitimate and they neglected to respond to me in a timely manner which resulted in me receiving a product I did not want. Although they said they wou... Se mer
Företagsinformation
Skrivet av företaget
The Plush Studios is an independent plush boutique based in San Jose, CA. We curate designer soft toys — Jellycat and similar makers — with a focus on characters that are genuinely hard to find, including retired and limited designs no longer carried on the high street. We want to be straightforward about who we are: we are not an authorized Jellycat stockist, and we are not affiliated with, endorsed by, or connected to Jellycat Ltd. We are an independent reseller, and our stock is sourced through the secondary market — collector networks, private collections, trade channels and verified closeouts — rather than through direct wholesale allocation from the brand. We say this openly because we would rather you know exactly who you are buying from before you order, not after. Orders are dispatched within 24 hours and ship worldwide with full tracking, which we send as soon as it is generated; shipping is free on orders over $75, and returns are accepted within 30 days. If anything about your order isn't right, email us at care@theplushstudios.com and a person will reply, usually within one business day. We are a small operation and our reputation is the only thing we actually have, so if you have ordered from us we would genuinely appreciate an honest review here, whatever your experience was.
Kontaktuppgifter
585 S Winchester Blvd, 95128, San Jose, USA
- care@theplushstudios.com
- theplushstudios.com
2,6
Dålig
23 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrific Counterfeits
This business is selling very very bad fakes! I ordered two Jellycats and they are horrific counterfeits. The Plush Studios are claiming they are genuine despite them being very obvious replicas! Don’t get caught out like I did!
To update the bum tags on these Jelly cats give the code BRAM2BR this isn’t the official Jellycat code for this item! The tags are sewn in wrong and are different in both bears. The strawberry fur is nothing like the real bear and comes away when you touch it.
20 augusti 2026
Omdöme utan inbjudan
Svar från Theplushstudios
Thank you for taking the time; we would rather answer this in the open.
The true part first: we are not an authorised Jellycat stockist and have never claimed to be. It is lawful to resell genuine goods without that status, and "not authorised" is a very different statement from "not theirs".
On the pieces themselves, we have looked closely at the photographs supplied to us. They show the paper swing tags present and correct — the registered mark, LONDON beneath — and the sewn-in fabric label legible, carrying a prefix we have documented on our own stock more than once. That is not what a replica looks like.
If you hold written confirmation from Jellycat to the contrary, please send it to care@theplushstudios.com. We would genuinely want to see it, and we would act on it.
Your return is on its way back to us and your refund will be paid in full on arrival, whatever you conclude about us.
Still haven’t received my gift which was a birthday present for my daughter
Still haven’t received my gift which was ordered on the 5th August. No reply on emails very poor
6 augusti 2026
Svar från Theplushstudios
We would like to correct the record here, because both halves of this are answerable.
The parcel was delivered. The carrier recorded it out for delivery and delivered on the morning of 18 August — nine working days from dispatch, inside the four-to-nine working day window shown on our site. In fact 95% of our orders arrive within four to seven working days; this one sat at the outer edge, and we understand a wait can feel longer than the calendar says. Your review, left around 20 August, came two days after that delivery was recorded — so if it has not reached your hands, something has gone wrong at the very last step, and that is exactly what we would like to look into with you.
And you were not ignored. You wrote to us on 14 August and we answered the following day, to the same address you had written from — explaining where the parcel was, that we would not promise a date we could not stand behind, and that if anything went wrong we would put it right. That reply was returned to us as undeliverable, so it never reached you, and we only found that out later. We wrote again on 23 August; if you have not seen that one either, it is worth a look in your spam folder.
If the parcel is not with you, we will take care of it — just write to care@theplushstudios.com and it comes straight to us.
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