The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount.... Se mer
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Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... Se mer
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Great customer service, Lloyd replied to my initial query very promptly. I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like. Highly recommend, Thank... Se mer
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Företagsinformation
Skrivet av företaget
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Kontaktuppgifter
Unit 130, PO30 1DF, Newport, Storbritannien
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4,9
Utmärkt
634 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
These guys were so helpful
These guys were so helpful , and helped me choose a paddle that was right for me , thank you so much x
5 januari 2026
Svar från The Pickleball Store
Reviews like this mean the world to our small team - thank you! We're delighted that we were able to help, and we wish you many great games with your new paddle.
Svar från The Pickleball Store
Thank you so much for taking the time to share this kind review! We're delighted to hear that you were happy with the service you received, your support means a lot to our team.
Ordering was a breeze
Ordering was a breeze, and the delivery arrived in no time. Everything was securely packaged.
25 december 2025
Omdöme utan inbjudan
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review. We're thrilled to hear that you found the ordering process easy and that you were happy with the packaging and delivery time. Your support means a lot to us, we look forward to helping you again in the future with your Pickleball needs!
Superb service!
A great selection of paddles, easy to use website and excellent customer service with speedy response - and super fast delivery. Can’t fault the service, great work Lloyd and co! 👏🏻
23 december 2025
Omdöme utan inbjudan
Svar från The Pickleball Store
Reviews like this mean a lot to our small team! We're delighted to hear you were happy with the selection, website, customer service, and speedy delivery! We really appreciate your support.
Good price on a Ronbus paddle
An excellent price on a Ronbus paddle. Arrived promptly. Thanks 🙏 Hubby has now played with it. Ronbus Quanta, larger sweet spot than previous model. Very pleased!!!
1 december 2025
Svar från The Pickleball Store
Thank you so much for taking the time to leave this feedback. We are delighted to hear that you were happy with the pricing and delivery time of your new Ronbus paddle - enjoy! We truly appreciate your support.
I am very pleased with my new Joola…
I am very pleased with my new Joola paddle. Lloyd was excellent with his communication and helpfulness throughout the purchase.
29 november 2025
Svar från The Pickleball Store
Thanks so much for taking the time to leave this great feedback. We're so pleased to hear you found the communication and advice helpful, and we're thrilled to hear you are enjoying your new Joola paddle! Thanks for the support and we wish you many great games ahead!
Svar från The Pickleball Store
Thank you so much for your kind review. We're thrilled that you love your product and were happy with the service you received. Your support means a lot to our team!
Glasses are perfect and think they are…
Glasses are perfect and think they are actually enhancing my game 👍
26 november 2025
Svar från The Pickleball Store
Thanks so much for taking the time to leave this great feedback. We're delighted that you're enjoying your purchase! Thanks for the support and we wish you many great games ahead!
Svar från The Pickleball Store
Thank you so much for the lovely review! It's great to hear that you found the ordering process easy and that you're enjoying your purchase! Your support means a lot to our team. Thanks for choosing us!
Svar från The Pickleball Store
Thank you so much for taking the time to leave this great feedback. We're thrilled that you were happy with the service you received. Your support means a lot to our team, thanks for choosing us!
Quality products and very competitive…
Quality products and very competitive prices. First time discount too which was a great help. Speedy service too, a very happy customer.
2 december 2025
Svar från The Pickleball Store
Feedback like this means a lot to our team! We're delighted to hear that you were pleased with the quality, competitive pricing and your discount. We're also glad the service was quick and smooth. Your support is very much appreciated and we look forward to helping you again in the future with your Pickleball needs!
Svar från The Pickleball Store
Thank you so much for taking the time to leave this great review! We're thrilled to hear that you were pleased with the range of products and the speedy delivery time. Enjoy your items and thanks for choosing us!
Quick delivery but I didn’t get what I…
Quick delivery but I didn’t get what I ordered. The bag I got was different from the picture I saw online, different model I guess but I kept it.
2 december 2025
Svar från The Pickleball Store
Thank you for your review and for highlighting this. We're pleased to hear your order arrived promptly but we're sorry for the confusion regarding the bag model and online pictures. We're glad we were able to chat it through via email and get everything sorted for you. We appreciate your flexibility and are happy to hear you decided to keep the bag. Thanks again for taking the time to leave feedback, it means a lot to our team!
Fast delivery
Fast delivery, very well packaged plus an extra surprise of a free paddle cover!
28 november 2025
Svar från The Pickleball Store
Thanks for the lovely feedback, it's great to hear that your order arrived promptly and that you were happy with the packaging and the paddle cover! Enjoy and thanks for the support.
The Personal Touch..Initially I was concerned about the…
Initially I was concerned about the delivery but wa reassured by the CEO not to worry, I can't remember another company CEO going to these lengths, very impressed, I contacted him when the padel arrived to thank him...
1 december 2025
Svar från The Pickleball Store
Thank you for such a thoughtful review! We're really pleased we could put your mind at ease. We genuinely care about every customer so it means a lot to know that the personal touch made a difference. Thanks again for taking the time to get in touch and for your support!
Very helpful customer service
1 december 2025
Svar från The Pickleball Store
Thank you so much for taking the time to leave this review. We're so pleased that you found our customer support helpful. We truly appreciate your support!
Svar från The Pickleball Store
Thanks so much for the review - we're delighted that you love your new paddle and we wish you many great games ahead!
Very Worried - Now OK
After deciding to make a purchase of £200 I was very nervous, having never bought from this site.
I've had 1 email to confirm the order and "it's on the way". Since then (a week) I've received no update at all. Getting very worried about it. Very poor & very worried.
UPDATE
Have now received my purchase about a week ago and very pleased with it. Lloyd was very apologetic and promised to track my order until completed which I very much appreciated.
So, tyvm Pickleball Store! 😊
29 november 2025
Svar från The Pickleball Store
Hi Darren,
We’re very sorry to read the above and to hear you’re worried about your order and completely understand how frustrating this must be.
Your order was dispatched the same day via Royal Mail 48hr Tracked, but it seems there have been some delays within the Royal Mail network following Black Friday. We sincerely apologise for this delay on their behalf, as it is unfortunately beyond our control.
We haven’t received any direct communication from you, but we’re always happy to help if you have any questions or concerns. You can track your parcel using the link in your dispatch email, and we’re always available by phone or email should you need any further assistance.
I’ve also reached out directly to provide you with an update and an estimated arrival time.
Thank you for choosing us,
Lloyd
Svar från The Pickleball Store
Thanks so much for taking the time to share these comments. We're delighted that you were happy with the service you received and that your product was well-packaged with speedy delivery! Your support means a lot to our small team.
Affordable cost and speedy shipping.
Affordable cost and speedy shipping.
4 december 2025
Omdöme utan inbjudan
Svar från The Pickleball Store
Thank you for the feedback, we're thrilled to hear that you were happy with the price and delivery times!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.