Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her... Se mer
Plats
Byt plats37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
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Det här tycker kunderna
I’ve had a wonderful experience with the Perfume shop , Reading . I met this young woman Alexia who guided me through all the new collection as well as some of the recommendations which I personally a... Se mer
Företaget har svarat
Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are ver... Se mer
Företaget har svarat
Ramona gave us excellent service while helping with the perfume purchase. She was very friendly, attentive, and made sure we found the perfect scent. Truly a wonderful experience thanks to her! Readin... Se mer
Företaget har svarat
Företagsinformation
- Parfymaffär
- Leverantör av skönhetsprodukter
- Leverantör av kosmetika och parfymer
- Kosmetikbutik
- Leverantör av smaksättare och dofter
- Butik med hårprodukter
Skrivet av företaget
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktuppgifter
37A Town Mall Walk, The Oracle, RG1 2AH, READING, Storbritannien
4,9
Utmärkt
222 omdömen
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Visited Reading unit this Saturday and…
Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her time to make sure I was happy with my purchase. Will definitely come back and would highly recommend to visit Reading store 😀
4 juli 2026
Omdöme utan inbjudan
Tahira’s service was excellent 👍
Tahira’s service was excellent 👍
Thank you
3 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Tahira- great service
Tahira- great service, come into store and asked for something different and she went above and beyond, credit to you
27 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Such q good service from the reading…
Such q good service from the reading east oracle mall staff. I want a good perfume for my boyfriend. Kevin helped me with so patience. Such a kind service from him. Thank youu ♥️
24 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve had a wonderful experience with…
I’ve had a wonderful experience with the Perfume shop , Reading . I met this young woman Alexia who guided me through all the new collection as well as some of the recommendations which I personally asked for . I’ve to fly home tomorrow and wanted to buy some gifts to my fam back home in Kerala, India . I came to the Perfume Shop and found perfect ones . They even had chocolates with them so that I could treat my nephews and nieces. Thank you so much for the wonderful experience .
22 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tahira was great!
Tahira was great. She suggested great items and managed to wrap the box really well. Fantastic customer service!
20 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10
Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are very empathetic and kind regardless of whether you make business with them or not. This time Kevin assisted us with the selection and he made our day with kind customer service and it means a lot. We would definitely come here again.
19 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service.
Great service despite the queue. Ramona gave a great customer service. Will come back again. Reading store, Oracle.
18 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ramona gave us excellent service while…
Ramona gave us excellent service while helping with the perfume purchase. She was very friendly, attentive, and made sure we found the perfect scent. Truly a wonderful experience thanks to her! Reading store
16 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I'm very happy with the service lady…
I'm very happy with the service lady Tahira provide today. very happy.
Reading Perfume.
14 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service Ramona
Great service Ramona. Very great customer service.
12 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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The Perfume Shop
3.9
(64)
Perfume store in Reading, EnglandOpen
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5
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1
3.9
(64)
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helpful staff25
perfume selection10
rude staff5
welcoming atmosphere2
+6
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Rebecca Ranson
1 review
Not published
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for …More
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Min Anjal
1 review
4 months ago
I had an outstanding experience at The Perfume Shop in the Oracle Reading on 21st January 2026. From the moment I walked in, the atmosphere felt welcoming, but what truly made my visit exceptional was the customer service from Ramona. …More
❤️1
The Perfume Shop (owner)
4 months ago
Hello Min,
Thank you so much for your wonderful feedback about your experience at our Oracle Reading store! We're thrilled to hear how Ramona provided such exceptional service, taking the time to understand your preferences and guide you to the perfect fragrance. Our team takes great pride in creating a welcoming atmosphere and providing knowledgeable assistance, so we'll be sure to recognise Ramona for her outstanding customer care. Your recommendation means the world to us!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Konstantinos Batzos
Local Guide·21 reviews·13 photos
3 months ago
I had a great experience at The Perfume Shop on 21/02/26. Salma assisted me throughout my visit and was extremely helpful, knowledgeable, and patient while helping me choose the right scent. Her professionalism and friendly approach made …More
❤️1
The Perfume Shop (owner)
3 months ago
Hello Konstantinos,
Thank you for your wonderful feedback about your visit to our Reading store! We're delighted that Salma provided such excellent service and helped you find the perfect scent. Her knowledge and passion for fragrances truly shine through and we'll make sure to share your kind words with her. We're glad you're enjoying your Paco Rabanne 1 Million and look forward to welcoming you back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
claudia moise
9 reviews·6 photos
5 months ago
I visited today and bought a perfume for me and my sister, and I had a great experience. Ramona was ⭐️ very helpful, friendly, and knowledgeable, helping me choose the perfect scent for both of us. Excellent customer service, I’ll definitely be back!
Photo 1 in review by claudia moise
Photo 2 in review by claudia moise
❤️1
The Perfume Shop (owner)
5 months ago
Hi Claudia,
Thank you for sharing your wonderful experience! We're delighted that Ramona was able to help you find the perfect scents for both you and your sister. Her friendly expertise is something we truly value. Looking forward to welcoming you back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Rebecca Ranson
1 review
Edited 39 minutes ago
New
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for and when we asked for Sauvage she just gave us a sealed bottle eau de parfume and said its on offer for about £90, but I wanted the stronger one (parfum) so she then brought us the Sauvage parfum and immediately started the bill. I then asked for us to spray it as we wanted to be sure, she hesitated and sprayed the tester for us. My husband confirmed it was the one he wanted. While she did the bill I asked her for the offer which I seen online saying a complimentary gift of a 10ml sauvage eau de parfum and a 20ml sauvage shower gel in the mid night blue gift box for the perfume which we paid £117 for a 100ml. She said we don't get a gift but she will give us a sample which was a dior ladies one.
We also had a members card which she gave a candle for it.
She seemed in a hurry through the whole process and didn't take time with the customer. On leaving I also mentioned this was an easy sale as she finished the transaction in less than 10 minutes.
Our question is why wasn't the gift given when it was mentioned online and it says for store bought to?
Or perhaps the sales team is not aware of the promotions?
Please look into to this and update or do not promote when it's not available.
I would have got a better offer in another store.
Regards
Rebecca
6 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello Rebecca,
Thank you for taking the time to share your experience with us, and I am sincerely sorry to hear that your visit did not meet your expectations. I completely understand how disappointing this must have been, particularly as you were purchasing a special Father's Day gift for your husband from both yourself and your daughter.
I am sorry that you felt the service was rushed and that you did not receive the level of care and attention you would expect during your visit. We always want our customers to feel supported when choosing a fragrance, especially when selecting between different concentrations such as Eau de Parfum and Parfum.
With regards to the complimentary Dior gift, these promotions are subject to availability whilst stocks last. If the gift was no longer available in store at the time of your purchase, this would be why the team were unable to provide it and instead offered an alternative sample. Please be assured that our store teams are kept informed of current promotions. Where possible, if there are any remaining promotional gifts (GWP) available from old promotions, we will always try to accommodate this, however this cannot be guaranteed once stock has been fully allocated.
I do appreciate that this will be disappointing, particularly when you had seen the promotion advertised, and I am very sorry that your experience left you feeling this way. Thank you again for your feedback, as it is invaluable in helping us improve the service we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Hannah made my experience great. She was so nice and helped me pick out the best perfume for my brother. Great customer service throughout!!
11 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Hannah
Great customer service from Hannah , in Reading shop
10 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Josh and Tahira was amazing
Josh and Tahira was amazing. Great experience
5 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best customer service here in the…
Best customer service here in the perfume shop. Tahira was exceptional.
5 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kevin and Ramola in Reading were…
Kevin and Ramola in Reading were amazing. The service and care is way ahead of John Lewis and they knew exactly what would appeal to my difficult taste. Brilliant service!!
5 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was really made up when Lorna offered…
I was really made up when Lorna offered me a travel bottle as I was indecisive about what to go for to take on holiday, I can now go away and think about the different scents she gave me to smell and come back to her, very friendly happy and funny, thank you.
4 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve been there for my first time and…
I’ve been there for my first time and thanks to Kevin, I’ve found my new best fragrance. Very good customer service!
1 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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