Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... Se mer
Företaget har svarat
Plats
Byt plats101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a really great experience at your store ( ground floor) buying some products as gifts. It was a pleasure been served by young lady named Sara. She was amazing, very friendly with lovely person... Se mer
Företaget har svarat
VISITED LAKESIDE STORE ON MONDAY 7TH JULY with my sister and what a lovely selection of perfumes available to view and test.Kelly served us and once again she was so customer focused and made it easy... Se mer
Företaget har svarat
Lakeside perfume shop I had an amazing service from all members of staff especially Nisha who gave us her complete time attention to find the right scent. Will only be shopping in this branch such... Se mer
Företaget har svarat
Företagsinformation
- Parfymaffär
- Leverantör av skönhetsprodukter
- Leverantör av kosmetika och parfymer
- Kosmetikbutik
- Leverantör av smaksättare och dofter
- Butik med hårprodukter
Skrivet av företaget
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktuppgifter
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, Storbritannien
4,7
Utmärkt
60 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent service from Jane and Sarah…
Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
7 april 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was serving me today (Lakeside…
Jane was serving me today (Lakeside thurrock). She made it so easy for me to look for gift for my Dad. Ended up buying the one she recommended. Love it!!
4 april 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane and Megan were really helpful and…
Jane and Megan were really helpful and provided great service. Many thanks!
31 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff have been outstanding
The staff have been outstanding, very polite and very helpful. I would come back again. Jayne and Sarah were wonderful.
31 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service
Amazing information, very polite & respectful from Sarah & Jane, very helpful
They advised me to find a specific perfume and extended extortion
31 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was incredible
The service was incredible and both ladies were incredibly kind giving free gifts and discounts I would a hundred percent recommend
31 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bad customer sevice 👎
Bad customer sevice 👎
Lakeside Thurrock perfume shop has no customer service at all!
Walked in looking to buy a perfume, seeing they are not too busy serving only 1 customer. Me and my daughter stood there for good 3-5 minutes , One lady was already serving, and the two other Staff i believe her name is Kristy & another girl did not even made the effort to approach us, they were just chatting.
29 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello Alex,
Thank you for sharing your feedback, I'm truly sorry to hear about your experience. Please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, really helpful and made my day. Best customer service I've ever received by nisha and Sarah.
24 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
19 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
11 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
5 mars 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sarah was so lovely and attentive
Sarah was so lovely and attentive
14 januari 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karen from the Perfume shop was…
Karen from the Perfume shop was absolutely amazing, the assistance and advice given was great, Christmas shopping for perfume and aftershave is such a stress, but with help and advice we were given it was a breeze, thankyou 🫶🏻
6 december 2025
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic savings today at Perfume stire
2 december 2025
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent service from Sarah in the…
Excellent service from Sarah in the perfume shop, so lovely and helpful and always with a smile, That's why I will always be a returning customer :)
1 december 2025
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Happy customer
The young lady that served me was extremely helpful and friendly. I bought YSL Black Poison that was so much cheaper than any other shop I had looked at.
20 november 2025
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
22 november 2025
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
7 november 2025
Svar från The Perfume Shop - Lakeside 369
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
14 november 2025
Omdöme utan inbjudan
Svar från The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.