Ahmad and Atousa were exceptional. Extremely helpful with finding the right fragrance for my friend and within my budget. They were so friendly yet professional! Because of them, I'll visit that part... Se mer
Företaget har svarat
Plats
Byt platsPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Balkees has been absolutely amazing. I told her my budget and she was able to give me one of the high-end fragrance based on my budget as a gift for a work colleague excellent advice and support throu... Se mer
Företaget har svarat
Balkees is very professional, approachable… very attentive and patient when dealing with customers. She is a scent expert since she knows which scent we are looking for. Thank you 😊
Företaget har svarat
Atousa & Diogo really helped out on the floor helping me chose what perfume I wanted for my mum and a separate one bundle for my girlfriend. Very nice people, if you have any doubts these people will... Se mer
Företaget har svarat
Företagsinformation
- Parfymaffär
- Leverantör av skönhetsprodukter
- Leverantör av kosmetika och parfymer
- Kosmetikbutik
- Leverantör av smaksättare och dofter
- Butik med hårprodukter
Skrivet av företaget
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktuppgifter
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, Storbritannien
4,9
Utmärkt
153 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience with The Perfume Shop
Great experience with The Perfume Shop! Areen was so helpful, friendly, and made everything easy. Excellent customer service—thank you!
18 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very friendly
Very friendly, welcoming (Areen). Lovely girl. Loved our whole experience. Was very patient and not rushing us at all. Gave us all the options i was looking for and helped me pick the perfect perfumes for me. Came from far away and would definitely visit again when i come here next. Thank you so much
16 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen she amazing and professional lady…
Areen she amazing and professional lady she every smell on the card she is professional and helpful sweet lady
9 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dura and Diego helped me pick out…
Dura and Diego helped me pick out brilliant gifts and made them into beautiful hampers , great service will come again for these 2 stars !
15 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great advice from Areen!
12 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today i came to the store with my son…
Today i came to the store with my son and the lovely Dura was helpful in servicing us and helping with our order. We were unsure with what to purchase but ended up leaving with the perfect gift. Thank you Dura, hope to return soon again
5 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dura was very friendly and helpful
Dura was very friendly and helpful, provided excellent customer service and made sure i left with a smile. Perfect example of how in store service should be done! Thank you Dura
5 juli 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was very helpful and sweet
Areen was very helpful and patient. Got us the best deals and was a pleasure spending time with her. Great service!
26 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Concern Regarding Exchange Policy for Faulty Product
I bought this online for my daughter’s birthday. Unfortunately, when she opened it, she immediately noticed that it would not spray because the atomiser tube ("straw") was missing. The bottle also appeared not to be full. I contacted Customer Care and was advised that I could either return the item by post for a refund or exchange, or take it to one of their stores to arrange the same. As I wanted a replacement, I took the product to the Brent Cross store. I was then informed by the store manager that, because I had purchased the item during a promotion, I would need to pay an additional amount to exchange it for the same product. I was completely shocked by this response. The item was faulty when supplied, and I do not believe a customer should be expected to pay extra to receive a replacement for a defective product.
I cannot think of any other company that would apply such a policy, and it seems both unfair and highly misleading. I am also concerned as to whether this approach is consistent with consumer rights legislation, given that I was simply seeking a replacement for a faulty item rather than a different product.
22 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello Deborah,
I am very sorry to hear about your experience and completely understand your concerns.
Having reviewed your feedback, I can appreciate why this situation has been frustrating, particularly as you were simply seeking a replacement for a product that you believe was faulty upon receipt and had been purchased as a birthday gift for your daughter.
Please be assured that we are currently looking into the circumstances surrounding your case, including the advice provided regarding the exchange. We want to ensure that the matter is reviewed thoroughly before providing a full response.
I sincerely apologise for the inconvenience and disappointment this has caused and would like to reassure you that a member of the team will be in touch with you as soon as possible once our review has been completed.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Nushara was very helpful in helping me…
Nushara was very helpful in helping me choose the right perfume. Will come back again to the same store next time. Highly recommended.
21 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service from Ahmed and Shaquilla
My sister and I were helped by Shaquilla and Ahmed today. The service was absolutely wonderful! Both were very kind and patient and had such positive vibes. We look forwars to seeing them again duribg our next visit! Fron the twins :)
12 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Selena was very nice and very polite
Selena was very nice and very polite
10 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a amazing service with Areen
I had a amazing service with Areen, she is amazing person
9 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing all Staff
Nushara and, all the Staff are so helpful. We nderful. Love the Perfum shop at Brent Cross shopping centre
5 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was absolutely amazing alongside…
Areen was absolutely amazing alongside all the other female staff. The staff made sure we got everything we need in order and more. Honestly appreciate the sweet ladies working at the Brent Cross branch.
3 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was very helpful helping me…
Areen was very helpful helping me decide my wedding sent. Such a lovely experience and was so knowledgable.
23 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We visited Brent cross shopping centre…
We visited Brent cross shopping centre London yesterday. Me and my husband ordered couple of perfumes. Two stuff (Areen and Shaquila) were absolutely amazing, they both helped us a lot, found the right items, did a smooth transaction, both were very professional, helpful, very friendly. We left the shop very pleased with lots of free gifts too. Will definitely go back again.
22 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.