I had a wonderful experience with the staff members at the Bon Accord center branch today. Penny was very helpful, welcoming, friendly and fun 🤩. Her recommendations were perfect 👌. Jill was there... Se mer
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Plats
Byt platsUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Again. Cara and Jasmine. I had a fantastic experience again at this perfume shop. The staff were welcoming, knowledgeable, and genuinely helpful without being pushy. The selection was impressive, with... Se mer
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Awesome service from you guys. Thanks again to Penny for her service; always smiling. It’s such a pleasure visiting your shop. Expect more visits from me soon. Cheers
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Website wasn't working for a c&c so called the shop and got a human. K was more than happy to set aside what I needed to pick up later. When I arrived at the shop K was with a customer yet still manag... Se mer
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Företagsinformation
- Parfymaffär
- också i
- Butik med hårprodukter
- Kosmetikbutik
- Leverantör av kosmetika och parfymer
- Leverantör av skönhetsprodukter
- Leverantör av smaksättare och dofter
Skrivet av företaget
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktuppgifter
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, Storbritannien
4,8
Utmärkt
583 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good experience.
Very good experience.
And thanks to Penny for being very kind and friendly.
2 juni 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am genuinely disappointed and regret…
I am genuinely disappointed and regret that this matter has not been handled in a way that meets expectations.
When I originally placed my order, I reached out to your management team to inform them of my mistake in updating the delivery address to my previous residence stored in my account.
They responded quickly by contacting Royal Mail to redirect the delivery to Avley Post Office. Unfortunately, due to an error on your company's part in splitting the order into two parts, the second shipment was mistakenly sent to the wrong address.
I have been a loyal member of The Perfume Shop for many years, as shown by my account. Over the past few weeks, I have spent more than £400 on perfume through your store.
Despite me not receiving part the order, the perfume shop declined to offer refund or replacement. The perfume shop customer service are very poor.
I am very unhappy.
31 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for taking the time to share your feedback, and we are so sorry to hear that you remain unhappy with the outcome of this matter.
Having reviewed your case, I can see that you contacted us after placing the order to advise that an incorrect delivery address had been selected. Whilst we sincerely appreciate the circumstances and understand how frustrating this situation has been, our policy, which is available on our website, advises that we are unfortunately unable to amend delivery details once an order has been submitted. During the checkout process, customers are provided with opportunities to review and confirm their order and delivery information before the order is finalised.
Once an order has been placed, it enters an automated fulfilment process designed to ensure the fastest possible dispatch and delivery, which unfortunately limits our ability to make changes thereafter.
We genuinely value your loyalty to us and are sorry that you feel we have let you down on this occasion, as this was never our intention. Given the circumstances of the delivery, our advice remains to continue working with Royal Mail regarding the parcel, as this is the most appropriate avenue available to assist further.
We sincerely apologise for the disappointment and inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The Amazing Penny
Always puts a smile on my face, great customer service
27 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best perfume shop worker ever
The worker that served me was penny she was honestly gave the best customer service I have ever seen in a perfume shop in my life 5 stars she deserves a promotion
29 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have been to perfume shop at…
I have been to perfume shop at Aberdeentoday. Penny has been very helpful and provided excellent customer service 👏
28 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
PENNY made the experience great
PENNY made the experience great.
Excellent suggestions, nice and warm conversations, overall a great experience. Will be coming back for sure.
I got a discount too😁
27 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was awsome!
Penny was awsome!! All staff were lovely, and really helpful. I managed to get my favourite perfume thank you so much!! Service was 10 out 10 💕💕💕💕💕
27 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served by penny today
We were served by penny today,
Bless such a sweet lady really helped me and my partner feel comfortable. My partner was being so picky but she still kept her patience, will 100% come again such lovely kind and welcoming staff ❤️
27 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had such a lovely experience shopping…
Had such a lovely experience shopping for perfumes thanks to Penny. She was so lovely, friendly, and attentive throughout, and she made the whole experience feel so welcoming. Excellent customer service, she truly made finding the perfect scent enjoyable!
25 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Town branch
Town branch , great service from Lou. Very welcoming. But the other staff need more training as when I went there first the lady who served me wasn’t very helpful. Then I came back after hour and Lou served us . Well she was amazing and served us with full respect and very helpful service . She also made my daughter present looks amazing .
16 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The shop assistant was very helpful
The shop assistant was very helpful. She wrapped my gift very neatly. She was very friendly and deserves recognition she has worked for the company for 12 yrs which is a long time these days .
14 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny she is lovely lady ❤️
14 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny she is the lovely lady ❤️❤️❤️❤️
14 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Good staff fast delivery
4 maj 2026
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny is so lovely and patient
Penny is so lovely and patient, very good at her job
8 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny the sweetest lady 😘
Penny was so friendly and sweet. I had a really amazing time and laughed so much . I have never met a sales assistant so friendly as Penny . You are so amazing ♥️♥️♥️
8 maj 2026
Omdöme utan inbjudan
Svar från The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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