THE OUT Omdömen 1 785

Over priced but great experience overall

Great cars and super convenient. Issue on arrival with tracking driver bringing the car lead to some anxiety as app said he was 2.5 hours away. He was late but only by 15 minutes. Would have been preferable to be able to speak to a person rather than use chat but this isn’t an option. Cars are expensive but the convenience of it being delivered and collected from where you want makes it v easy.

Turn-key solution. Shame the WhatsApp communication and charging cable have been dropped from the service.

Always a great experience and very good customer experience.

The team is super professional and i got what i saw online. Extremely satisfied

Fantastic drop off and pick up service with excellent communication and use of technology

I’ve been a long-time customer of THE OUT and until now have only left positive reviews, one of which has had substantial visibility. I don’t write negative reviews lightly. Unfortunately, my most recent rental was handled so poorly that it warrants public correction.

The issue is not fines. It is the systemic lack of judgment and customer consideration in how penalties are processed.

During this rental:
• A speeding notice was automatically attributed to me despite two fully authorised drivers being listed on the agreement, with no verification and no consultation.
• An admin fee was charged for this incorrect attribution and only refunded after formal escalation.
• A separate stopping infringement on Edgware Road (4 January) was passed through at full penalty plus a large admin fee, despite the road being closed and actively managed by police due to a serious violent incident, leaving no practical alternative.

In every case, THE OUT defaulted to rigid internal process over facts. Context was ignored. Judgment was absent. The burden to fix errors was placed entirely on the customer even when those errors originated with THE OUT.

What is most disappointing is the reliance on “policy” as a substitute for fair handling. Premium services are defined not by perfect scenarios, but by how they deal with edge cases. Here, the approach was box-ticking, defensive, and indifferent.

Loyalty, history, and reasonableness counted for nothing. Customers should be aware that once something goes wrong, THE OUT’s process appears designed to protect itself first and leave the customer to unwind the consequences.

I hope this prompts internal reflection. As it stands, this experience does not align with the brand positioning or price point.

I would normally have done a car rental company, but when I found The Out not only did it give me great car options (like a new Range Rover sport), but they come to you for pickup and dropoff. With a 5 month old this made it beyond convenient to be met at T5 heathrow curbside and then have them pickup a week later at inner city London hotel without having to go back to the airport.
Price wasnt cheap persay but it was very fair and well worth it! Near near Range Rover sport. Communication is so so so easy ,Especially seeing where the driver is.

Would recommend over standing in line at a terrible rental car desk, not knowing what car you will get and having to return to an awkward location.

Vehicle was exactly what we requested as we are looking to buy a Range Rover Sport Autobiography, So the weekend rental worked perfectly for us to test it out. The delivery driver came early and spent at least 20 mins with us going through all the features. Overall the experience the smooth from start to finish and both me and my wife will definitely use THE OUT again!

Just amazing! The cars are always top spec and the staff delivering the cars are polite and friendly. I wish the Out was other countries too.

Amazing communication.

Even over the xmas period there was always someone on the end of an e-mail within 10 minutes. Drop off and pick up friendly and punctual. Brand new vehicle.

Brilliant service. Dropped the car too the door of the house and picked up. Incredibly efficient!

It was SO SO EASY and car was amazing.

Totally Terrific Experience. 10/10
Will be using this service again for sure!

The booking, delivery and drop off were effortless. The car was new and in immaculate condition. The bottled water in the car for us just emphasized the customer service. We're never going back to tradition rental companies. The Out is awesome!

I would definitely recommend this company. Car was delivered on time, car was beautiful and in great quality. Great drive. 5 stars

very simple and easy to book, super convenient as the car was brought to my home. Would definitely use again.

Great service. Good communication throughout. Happy quality of the car. Great experience overall and will use them again.

Great efficient service and the key for us is the home delivery and collection service.