Great experience with The Out. Everything was smooth from start to finish – very easy process and excellent service. The team was professional, friendly, and made the whole rental straightforward. T... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Second rental with The Out in London, wouldn't use any other car rental. All cars are Range Rovers, like new. Love the drop off and pick up service, especially valuable with kids and luggage. And... y... Se mer
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I had an excellent experience using The Out for my recent car hire. The whole process from booking to collection was smooth, straightforward, and very well organised. The platform itself is easy... Se mer
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Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Se mer
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Företagsinformation
Skrivet av företaget
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Kontaktuppgifter
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Storbritannien
- hello@theout.com
- theout.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från THE OUT
Thank you for your kind words! We're so pleased to hear you had another great experience.
We look forward to welcoming you back!
Svar från THE OUT
Thank you for your review! We're glad you found the service simple and convenient.
Looking forward to your next rental!
Hired a land-rover 110
Hired a land-rover 110. Car was amazing. The team were very responsive to all my questions and extremely helpful. Delivery and pick up was straight forward, great experience and for sure I will be using them again
29 mars 2025
Svar från THE OUT
Thank you for your great review! We're delighted to hear you had an amazing experience with the Defender 110 and found our team helpful and responsive.
Looking forward to your next rental!
I'd say a bit more expensive than your…
I'd say a bit more expensive than your usual rental companies but the service is so much better. The drop off and pick at your location makes it super convenient. Great range of vehicles and all nearly new and in excellent condition. Second time I have used The Out and will continue to do so. Just a shame they don't do longer rental periods, 1-2 months, with discounted rates.
23 mars 2025
Svar från THE OUT
Thank you for your great review! We're so pleased to hear you found our service convenient and enjoyed the quality of our cars.
We look forward to seeing you again soon!
The Out did it again!
About my tenth time using the Out. Best of the best and personalised services. Love love love ❤️
17 mars 2025
Svar från THE OUT
Thank you for your great review and for using us on multiple occasions! We're so glad to hear you love our personalised service.
We look forward to seeing you again on your next trip!
Svar från THE OUT
Thank you for your great review! We're so pleased to hear you were happy with our smooth delivery and collection service.
We look forward to seeing you again soon!
So impressed with The Out
So impressed with The Out. It was my first booking - and I had an Evoque for 6 days. The staff could not be more friendly or helpful. The delivery, collection and vehicle choice were the reasons I booked. Thanks for the lovely and seamless service. I would recommend and use again :)
13 mars 2025
Svar från THE OUT
Thank you for your great review! We're so glad to hear you were happy with our team, and our seamless delivery and pick-up service.
We look forward to seeing you again on your next trip!
Svar från THE OUT
Thank you for your great review! We're so pleased to hear you found the process easy and the service fantastic.
We look forward to welcoming you back!
What an uncredible experience
What an uncredible experience! Spotless Range Rover showed up on time and the service through the entire experience was first class!
2 februari 2025
Omdöme utan inbjudan
Svar från THE OUT
Thank you for your fantastic review! We're so pleased to hear you had an incredible experience and enjoyed the first-class service.
We look forward to your next rental!
High quality service
-High end low-mileage hybrid SUV
-Top Cleanliness
-Car delivered at home and in time
-Seamless delivery/pick-up by gentle operators
16 mars 2025
Svar från THE OUT
Thank you for your great review! We're thrilled to hear you were happy with the car, cleanliness, and our seamless delivery and pick-up service.
We look forward to assisting you again in the future!
Great experience from start to the end.
9 mars 2025
Svar från THE OUT
Thank you for your great review! We're so glad to hear you had a seamless experience from start to finish.
We look forward to serving you again soon!
High-end vehicle rental service w great service!
This high-end vehicle rental service is easy to use, has quality vehicles and maintains great service. We rented a Range Rover in London for a couple days to go to see the countryside. They dropped the car off at our apartment right on time (actually about a 1/2 hour early) and walked through the tech on the vehicle as well as controls. Pick up was just as easy... I coordinated a time earlier than i had requested because we had an appointment to get to. The gentleman showed up early and made the pick up super smooth. All this for not too much more than a car rental at the airport but they drop it off and pick it up. I will definitely use them again!
26 februari 2025
Omdöme utan inbjudan
Svar från THE OUT
Thank you for your fantastic review! We’re so pleased to hear that you enjoyed the convenience of our service and the quality of the vehicle. It’s great to know that the drop-off and pick-up process made your trip even smoother.
We look forward to welcoming you back for your next adventure!
Brilliant first time time using The Out
We needed to make the most of a short weekend outside of London so having a car delivered to us and being able to return it to any other address saved us a lot of time and hassle with traditional car rental services. The drop off and collection service worked seamlessly and made the whole experience very easy. Car was also great but it was really the service and ease of organising that made all the difference to our special weekend away - thank you. I would highly recommend and we will also use it again.
9 mars 2025
Svar från THE OUT
Thank you for your wonderful review! We’re so glad to hear that our service helped make your weekend getaway easy and hassle-free. We’re thrilled that the car and the overall experience exceeded your expectations.
We look forward to welcoming you back for your next trip!
No issues at all, would definitely use again
Smooth drop off and pick up, car was better than the images online (which is usually the other way round with most car hire companies). No issues at all and would definitely use again.
9 mars 2025
Svar från THE OUT
Thank you for your great review! We're thrilled to hear the car exceeded your expectations.
We look forward to welcoming you back next time!
Smooth service
Smooth service. Car collected at Heathrow Terminal 5 from Akber and dropped off and collected by Afjal. Low mileage Landrover Defender 110. Car clean and everything worked. Would use The Out again if I wanted to rent
8 mars 2025
Svar från THE OUT
Thank you for your great review! We're glad you had a smooth experience and enjoyed the Defender 110.
We’d love to welcome you back next time you need a rental!
Exactly what we hoped for!
The very nice car we ordered arrived on time and was collected on time. Show room clean. Excellent service and quality cars! And a very reasonable cost when compared to the usual car-hire companies. Will definitely use again when our car is next off the road.
1 februari 2025
Omdöme utan inbjudan
Svar från THE OUT
Thank you for your fantastic review! We're so pleased to hear you enjoyed the service, the quality of the car, and the convenience.
We look forward to helping you again next time you need a car!
Nice car but very poor customer service
The car was great, but:
1. You delivery agent gave me a car with a leek in the tyre wich put me in a situation where I had a flat tyre on the high way short time after pick up. When I started the car first time I got the tyre pressure alarm and your driver must have known, but did not tell and did not ask me to start the car as part of the delivery check (as I have understood that he should have done from the very nice agent that collected the car). Why did he not want me to start the car while he was there...?
2. When I was notified with the alarm I imidiatly tried to call you, left a message on your voice message service and took a picture of the alarm showing that this happende just after I got the car. I got no phone back, and when I later recived a email from you your customer supprt agent he did not belive me. What kind of customer service is that? No help, not possible to reach and then not belived...
3. On delivery the agent asked me to check the car, and I showed him a scrach on the right front tyre. He took a picture of it and said he would mark it in the report. Upon collection I told the agent about the same scracht but he could not see that the delivery agent had marked it. Not very important for me as I payed for the full incuranse, but it is not accepteble to try to foul the costumer like this.
2 mars 2025
Svar från THE OUT
Hi Erik,
Thank you for sharing your feedback - we really appreciate it.
We’ve looked into this, and the car was recorded as delivered in good condition. Just to clarify, our customer service team investigates all claims as part of our standard process - not to question them, but to ensure everything is handled fairly and accurately.
Regarding the phone line, we operate as a fully digital service and don’t have an incoming line, which is why the number you called didn’t connect to our team. However, we are reviewing this internally to understand what happened.
The scratch you mentioned was noted on the delivery report, so we’re not sure why it wasn’t acknowledged at collection, but we’ve followed up with our fleet team to make sure this doesn’t happen again.
Our customer service team has already reached out to you directly, and we’d love to have you back in the future. We really appreciate your feedback and are always working to improve our service!
Kind regards,
THE OUT team
Ease of booking a luxury car
Ease of booking a luxury car, seamless and friendly drop off and pick up- great service and well maintained cars
27 februari 2025
Svar från THE OUT
Thank you for your great review! We're thrilled to hear you had a seamless experience with booking and pick-up.
We look forward to seeing you again soon!
Fabulous experience with the the team…
Fabulous experience with the the team from The Out. Excellent customer service from start to finish - car in excellent condition. Absolutely nothing was an issue for these guys to deal with. This is the team to go with if you want a seamless experience!
25 februari 2025
Svar från THE OUT
Thank you for your fantastic review! We're so pleased to hear you had a seamless experience and that our team could make everything effortless for you.
We truly appreciate your kind words and look forward to seeing you again soon!
Great service, great car.
Great car, great experience. Communication was great. Would use again and recommend!
24 februari 2025
Svar från THE OUT
Thank you for your wonderful review! We're delighted to hear you had a great experience and appreciated the communication.
We look forward to seeing you again soon!
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