Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Se mer
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Se mer
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Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
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Företagsinformation
Skrivet av företaget
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktuppgifter
4,9
Utmärkt
356 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Optical Store
Easy to order, quick to arrive, and good value - just how it should be. Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Good value
Good value with free delivery. Lenses arrived quickly via Royal Mail.
28 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Good value and quick delivery is a combination we’re very fond of! Thank you for the great review. We look forward to welcoming you back again to The Optical Store soon!
The Optical Store
Spot on service from start to finish. I ordered Acuvue Oasys lenses and the customer service was excellent throughout. They were friendly, helpful and very easy to deal with. I’d happily order from them again and would definitely recommend them.
16 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review, Jordan. We’re pleased you found The Optical Store easy to deal with and that your Acuvue Oasys contact lenses were supported by excellent customer service. We look forward to welcoming you back again soon!
I’m so impressed by the customer…
I’m so impressed by the customer service; they went above and beyond to help me after I made a stupid mistake ordering the wrong contact lenses. Super speedy too, not to mention the excellent prices. I will always order from here in future. Thank you.
6 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for the kind words, Amber! We’re really glad our team could help make the process easy for you. Providing affordable contact lenses with fast, reliable service is what we aim for at The Optical Store. We truly appreciate your support and we look forward to welcoming you back again soon!
Fantastic…
Fantastic…
Placed my order online yesterday, this was super quick and easy. Uploaded pictures of trial lens boxes from opticians. Order confirmation straight away, despatched the same day and arrived today.
Highly Recommended
20 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
From uploading your prescription to contact lenses at your doorstep in a day - that’s what we like to hear! Thanks for choosing The Optical Store and for the recommendation, Lisa. We look forward to welcoming you back again soon!
Excellent Communication
Excellent Communication, fast delivery, cheaper than my Opticians’s. Would highly recommend.
17 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for the kind words, Louise. We’re really glad you found our service easy, delivery fast, and prices competitive. We appreciate you recommending The Optical Store and we look forward to welcoming you back again soon!
Top online contact lens supplier
Easy ordering process and super fast delivery.
19 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the great review, Martin. Easy ordering and super fast delivery is exactly what we aim for - glad we got it spot on. We look forward to welcoming you back to The Optical Store soon!
Easy ordering quick delivery
Super easy ordering and fast delivery would recommend
18 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Ordering made easy and delivery that doesn’t hang about - thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Very very pleased with the excellent…
Very very pleased with the excellent service and speedy delivery and quick response with my query today.
I have a subscription through the Opical Store and was worried about delivery and payment.
I went online and filled out a form, within the hour I received a phone call and email and by the end of the day my contacts were at home, even before I'd gotten home from work!!
Thanks largely, I think, to Tom, who called me, emailed me and personally delivered the contacts to my home, isn't that amazing attention to detail!!
Have used this company over the years to order my daily contacts and am now using them for my monthly contacts.
Always a very quick delivery and such a wonderful team!!
Many many many thanks!!
Oh and I almost forgot the best part!!
These monthly lenses at Vision Express are double the price!! 🙄😱😳😳 So very happy to have switched over the subscription.
17 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for such a lovely review, Shireen! We’re really glad we could help quickly and keep everything stress free with your contact lens subscription. Tom might have set the bar a little too high with that delivery, although we’ll let him enjoy his moment!
Thanks again for your continued support - it means a lot to all of us at The Optical Store!
Cheaper than everyone else I searched
Cheaper than everyone else I searched. Also an error occurred and was quickly rectified. Excellent customer service.. how it should be.
12 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review! We’re pleased you found our prices competitive and that our team could resolve the issue quickly. Providing affordable products with responsive customer service is exactly what we aim for at The Optical Store. We look forward to welcoming you back again soon!
Svar från The Optical Store
Fast delivery and a great price - two of our favourite things! Thank you for your review, Khalil. We look forward to welcoming you back to The Optical Store.
Good price and prompt delivery
My contact lens solutions were delivered ahead of schedule and the price I paid was very competitive. I would be very happy to use the company again.
14 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the great review, Lynne! We’re delighted your contact lens solution arrived ahead of schedule - we always like it when deliveries beat the clock. Glad you found the price competitive too, and we look forward to welcoming you again at The Optical Store.
Great service.
Ordered 10 months worth of daily contact lenses. Competitive price and arrived in good time. This is my second order with The Optical Store. Very satisfied so far and will order with them again.
11 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the kind words, Berk. 10 months of clear vision sounds like a pretty good investment to us. We’re delighted you chose The Optical Store again and we look forward to welcoming you back when it’s time for the next refill!
Excellent
Excellent, Royal Mail lost the parcel they went above & beyond to get my lenses to me in time for my holiday
They’ve gained a regular customer
5 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review Lynn! Even when parcels decide to go on their own adventure, we’ll always do our best to get your contact lenses where they need to be. We’re so glad they reached you in time for your holiday and really appreciate your support. We look forward to welcoming you back again soon!
Excellent service
Excellent service. My uploaded prescription was incorrect, and they promptly emailed me to resolve the issue. I will definitely recommend it to my friends because the prices are great.
3 mars 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the great review! We’re glad we could quickly spot the prescription mix-up and get everything sorted. At The Optical Store, we aim to offer affordable contact lenses with attentive customer service and we really appreciate the recommendation. We look forward to welcoming you back again soon!
Good Service
Website worked well, ummwdiate order email confirmation, fast delivery
27 februari 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your feedback Andrew. We’re delighted you found The Optical Store easy to use and that your order was confirmed and delivered quickly. We look forward to welcoming you back again soon!
Really good service and quick delivery.
27 februari 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the great feedback! We’re delighted you experienced quick delivery and reliable service from The Optical Store. We look forward to welcoming you back again soon!
Great experience
Great ordering experience, speedy delivery and superbe after sales service if needed. Would highly recommend.
26 februari 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your great review! We’re delighted you had a smooth ordering experience and received fast delivery. Providing reliable after sales support and affordable contact lenses is always our goal at The Optical Store. We look forward to welcoming you back again soon!
Competitive prices and very efficient…
Competitive prices and very efficient from order to delivery.
Will 💯 start up a subscription on my next purchase.
16 februari 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for the kind words Adam! We’re really glad everything went smoothly, from order to delivery. We look forward to welcoming you back again with your contact lens subscription!
As good as it gets .
Rapid next day delivery at a good price . Superb and prompt customer service , nothing is a problem , very helpful .
16 februari 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review Brian. We’re pleased your order arrived quickly and that you found our customer service prompt and helpful. The Optical Store focuses on affordable contact lenses with fast, reliable delivery and support. We look forward to welcoming you back again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.