Easy ordering from clear images and measurements. They kept in touch about delivery. The headboard had a scratch, we reported next working day and they said they would replace. Courier emailed a ne... Se mer
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Det här tycker kunderna
We have now purchased two beds over the past few years from the oak bed store! We dealt with Nina and Georgie in their customer service team who have been exceptional!! Telephone manner, knowledge of... Se mer
The mattress quality is unmatched and not a bad price either. My sleep has greatly improved. For me, the highlight of this company was Georgie, her professionalism and friendliness to put the custo... Se mer
I am so impressed with this company - not heard of them before …. But the product ( bed and bedside tables ) is fabulous - looks amazing and is SOLID which is great . A member of staff picked up tha... Se mer
Företagsinformation
Om The Oak Bed Store
Skrivet av företaget
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Kontaktuppgifter
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Storbritannien
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Oak Bed Store
Thank you for your 5 star review David, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Cancelling a delivery on the day…
Cancelling a delivery on the day with only “technical issue” as an explanation is not acceptable. I took time off work specifically to be at home, and this has caused unnecessary disruption.
I expect a proper explanation and better respect for customers’ time. This experience has been very disappointing, and it does not reflect well on your service.
26 mars 2026
Svar från The Oak Bed Store
Hi Rudynei,
Thank you for your review, and we completely agree with you, cancelling a delivery on the day with only a vague “technical issue” explanation is both unnecessary and unacceptable, especially when the date and time have already been provided by the courier.
Unfortunately, we are currently experiencing ongoing issues with our third-party courier, Furdeco, whom we have worked with for many years. They are currently facing major internal operational and software issues, which have resulted in some orders being incorrectly allocated or ending up in the wrong locations within their network.
This is not only affecting our customers, but also other retailers who use Furdeco’s service, as this is a wider issue within their delivery network rather than an isolated case. That said, we fully understand that this does not make the disruption any less frustrating for you.
This is not the level of service we expect for our customers, and we completely understand the disappointment, inconvenience, and unnecessary disruption this causes especially when time has been taken off work to be at home for delivery.
To help minimise further issues, we have already introduced additional internal checks and extra dispatch verification steps on our side, but some parts of the courier’s handling remain outside of our direct control.
That said, we take full responsibility for your experience and sincerely apologise for the frustration caused. We know this is not good enough, and we are working extremely hard with Furdeco to get this resolved as quickly as possible. We truly appreciate your patience while we work to put it right.
Kind regards,
Georgie
The Oak Bed Store
Really great customer service
Really great customer service. The bed arrived as promised. We had an issue when assembling it which turned out to be a small fault in the product. I emailed them and Georgie replied within an hour. The issue was resolved to my complete satisfaction.
I'm delighted with the bed and with the responsiveness and courtesy of their customer service when something went wrong.
26 mars 2026
Svar från The Oak Bed Store
Thank you so much for your lovely review, Linda.
We’re so pleased to hear that you’re delighted with your bed and that our team was able to resolve the issue quickly and to your satisfaction. Whilst it’s always frustrating when a fault occurs, we truly appreciate your understanding and your kind comments about our customer service and responsiveness.
It was a pleasure helping you, and we hope you enjoy your new bed for many years to come.
Kind regards,
Georgie
The Oak Bed Store
I purchased a mattress and I am very…
I purchased a mattress and I am very impressed by the quality.
I've already recommended them to my sister who is looking for a bed and mattress.
Lovely people too.
9 april 2026
Omdöme utan inbjudan
Svar från The Oak Bed Store
Thank you so much for your lovely review. We’re delighted to hear you’re impressed with the quality of your mattress, and it really means a lot that you’ve already recommended us to your sister. Word of mouth is the biggest compliment we could ask for.
It was a pleasure helping you, and we truly appreciate your kind words about our team as well. Wishing you many comfortable nights ahead!
Kind regards,
Georgie
The Oak Bed Store
Svar från The Oak Bed Store
Thank you for your 5 star review LC, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Sorting delivery
They were helpful and friendly.
But they would send you a date and if you were not available you'd have to reply with no and wait for another date. Would be easier to see a list of dates and times and be able to choose to stop the back and forth and so everyone knew what they were doing
11 mars 2026
Svar från The Oak Bed Store
Thank you for taking the time to leave your review and for your kind words about our team being helpful and friendly, we really appreciate it.
We completely understand your point, and we agree that being able to simply choose from a list of available delivery dates and times would make the process much easier and save the back and forth.
Unfortunately, with large furniture deliveries, it’s not always as straightforward as standard parcel deliveries. Our courier operates multiple vans across different areas, with routes, schedules, driver allocations, and delivery plans that are constantly changing based on demand, delivery sizes, and location planning. It’s often more a case of the courier confirming when they are scheduled to be in your area, rather than fixed delivery slots being available far in advance.
Through experience, we’ve found the current process delivers the best overall results, allowing the courier to work around live routing, availability, and delivery demand while still ensuring customers are offered the next suitable delivery date as quickly as possible.
The good news is they do usually cover most areas several times per week, so if the first suggested date isn’t suitable, an alternative is normally available fairly quickly.
We really appreciate your feedback, as comments like this help highlight where the delivery experience could be improved. Thank you again for your order and your honest review.
Kind regards,
Georgie
The Oak Bed Store
Excellent customer advice
Georgie helped me with questions over the phone and gave me confidence in placing the order. Couldn't have been more helpful, the bed is of great quality and sturdy once assembled. Looks very smart and a great extra storage place.
25 mars 2026
Svar från The Oak Bed Store
Thank you for taking the time to leave us your review, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
The bed quality is excellent
The bed quality is excellent. Sturdy and looks great. Ordering process was easy and quick. Delivery was on time and boxes delivered to room of choice.
I was offered an unpacking service but they wouldn’t take the packaging away so not helpful really.
Bed building instructions were a bit confusing and some of the wooden plugs don’t fit.
This is my second bed from your company and I will certainly recommend
24 mars 2026
Great super king bed
Great super king bed. Very good value compared to other similar stores.
10 mars 2026
Svar från The Oak Bed Store
Thank you for your 5 star review Sarah, we really appreciate your kind feedback!
Kind regards,
Georgie
The Oak Bed Store
Easy to order
Easy to order. Efficient delivery service. Easy to assemble. Good quality.
23 mars 2026
Svar från The Oak Bed Store
Thank you for your 5 star review Keith, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Svar från The Oak Bed Store
Thank you for your 5 star review Julie, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
A beautifully made and well constructed…
A beautifully made and well constructed bed, with easy instructions to assemble. The outsourced delivery firm were also polite, helpful and efficient.
I strongly recommend The Oak Bed Store, and will be returning to them for future bed purchase once the other rooms are suitably decorated.
Thank you.
23 mars 2026
Well made delivered on time
Bed delivered on time. Is well made and easy to put together. Would recommend.
23 mars 2026
Svar från The Oak Bed Store
Thank you for your 5 star review David, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Good Quality and Good delivery experience
Very happy with the two bedside cabinets which are well made, solid and look good. The two man delivery was excellent as they unwrapped them in the hall and checked for damage. The only improvement that could be made is that it goes very quiet between confirmation of order and notification of delivery but once told it was on the way it arrived very quickly. Really like the appearance with the rounded edges and the longer legs.
17 februari 2026
Excellent Company and Fabulous Bed!
We are so pleased with the soft white guest bed that we bought. It’s lovely quality and seems very sturdy too.
The company were fantastic to deal with. I was a bit anxious with being an online business, but they were superb. I rang for information about the bed prior to ordering and the lady I spoke to was really helpful. Ordering was simple and delivery just as expected.
20 mars 2026
The bed is excellent quality and…
The bed is excellent quality and assembly was straightforward. Friendly and helpful delivery team. Very pleased with my purchase.
17 mars 2026
Exceptional service and beautiful products
This is the second time I have bought a bed and mattress from The Oak Bed Store and I have no hesitation in giving them 5 Stars. The products are high quality and beautiful to look at. The customer service was also exceptional when I needed help with my recent purchase, because they had sold out of discounted mattresses for the double bed size. The lovely lady, went out of her way to find an alternative that met my budget and that could be delivered in a short time frame. They really make you feel like a valued customer.
16 mars 2026
We are really pleased with our bedside…
We are really pleased with our bedside tables. Well made and designed.
13 mars 2026
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