The Matchmaker UK  Omdömen 80

TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I reached out to Lara because she seemed like a woman after my own heart , I lost my path along the way , she listened and was able to give me some great advice out of her busy amazing lifestyle. She... Se mer

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Betygsatt 5 av 5 stjärnor

I've met Lara right before opening her agency, and ever since she's been stellar with her service. I got to interact with her team a bit as well, and all's been nothing but a pleasure. The cost can... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing experience! Having wasted the last few years on date aps, my friend, who is already a client, recommended The Matchmaker UK. After my initial chat with Lara, she and the team have arranged 6... Se mer

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Betygsatt 5 av 5 stjärnor

I am getting married!! Wahhhh. Thanks to Lara and her team, I met the man of my dreams on my second time dating through her services. He lives literally a million miles away, and through MatchmakerUK... Se mer

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Skrivet av företaget

The Matchmaker UK is an award winning bespoke introduction agency for single professionals, with offices located in Cheshire and Mayfair, London. Our matchmakers are MMI certified dating experts, who organise exquisite introductions for unique individuals all over the UK and worldwide.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

80 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

I've recently joined as a network…

I've recently joined as a network Client and the service I've received from Lara and the matchmaking team has been incredible! I'm looking forward to this journey 🥰

27 juni 2024
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Svar från The Matchmaker UK

Dear Nixie, we are all so delighted that you have joined The Matchmaker UK network as one of our valued members. On behalf of the team, we look forward to working with you. Cheers Lara Besbrode, MD - The Matchmaker UK

Betygsatt 5 av 5 stjärnor

My mum joined this service last year

My mum joined this service last year, as she wanted to start dating after her divorce. She hadn’t dated in years and had hardly any confidence, but after talking to Lara and the team she started to shine! She went one dates and then only after a few months, she found someone who she is truly happy with! Thank you Lara for bringing my mums confidence back and finding a great match!

1 februari 2024
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Svar från The Matchmaker UK

Dear Stephanie, thank you for taking the time to post such a lovely review! It is fully appreciated by the entire team and we wish your mother all the best in her current relationship!

Betygsatt 1 av 5 stjärnor

I decided to join the match maker Uk as…

I decided to join the match maker Uk as I read online that the company was legitimate and had a high success rate. I had a conversation with Lara and she said there was lots of men which were suitable on the books for me and we spent a few conversations about what I was looking for and I was really excited for my journey as I thought I would finally meet someone but this was not the case.
I got sent 2 matches by mistake one an older man out of my age range and a women.
I got matched with one guy who wasn't on their books but I think they scouted on their network datebase who wasnt really interested and the only guy I did get matched with who I went on one date in over 6 months was someone from another agency and he told me he didnt pay that another agency had scouted him and he wasn't interested.

I spent over £2000 on this service and I did ask for a refund and was told I could remain on their networking database.

I was really not happy with the service I was given and I feel really upset that I was given such hope for me to meet someone and ended up feeling upset and really disheartened.

Its a shame as I feel I could of recommended the match maker uk to a few of my friends and family but wouldn't feel happy to do this now after my experience.

13 juni 2023
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Svar från The Matchmaker UK

Dear Emma,

We are deeply disheartened to read your review and wish you had approached us directly to address your concerns through our complaints system before resorting to a public platform over a year later. Our goal is always to provide the highest level of service and support to our clients, which has been recognised in our recent Global Recognition Award 2024 for our Matchmaking services.

We pride ourselves on outstanding customer service, as evidenced by our numerous 5-star reviews and client testimonials. It is therefore surprising to receive this negative feedback over a year after our services concluded.

Despite your inability to afford our full-service package, we provided you with a significantly reduced service for £2,000 and extended an additional 6 months of complimentary matchmaking services, as we were committed to supporting you on your journey. You received Date coaching from our Managing Director, Lara Besbrode, free of charge, and we facilitated over 80 searches, and introduced you to 12 potential matches. Out of these, you chose not to pursue 10. Additionally, you matched with two individuals but ultimately decided not to progress with either.

Our team went above and beyond, working tirelessly outside the scope of your payment. However, you chose not to proceed with the opportunities provided. It is concerning when someone vents frustration at their dating journey rather than engaging in the self-work needed to make positive changes, despite our ongoing support and coaching efforts.

You received regular updates from your matchmaker and were informed that once a match is made, it is up to you and the other individual to progress things further. While we can offer advice, help with messages, and provide date ideas, we cannot take responsibility for how the date goes.

We remain committed to addressing any concerns with sincerity and professionalism. We wish you the very best on your dating journey.

Sincerely,
The Matchmaker UK Team

Betygsatt 5 av 5 stjärnor

As a working professional I have found…

As a working professional I have found the dedication and time that Lara and team have provided to my relationship journey invaluable!! Having been on several dates in the last six months I am now currently in a relationship with a fantastic partner having lots of fun and adventure. I also appreciate the team for checking in with me for date coaching …. Highly recommend !!

1 mars 2024
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Svar från The Matchmaker UK

D, thankyou so much for your recommendation, which the entire team appreciate! We all wish you the very best in your new relationship

Betygsatt 5 av 5 stjärnor

I joined The Matchmaker UK as an…

I joined The Matchmaker UK as an International client, and it has changed my life for the better. Not only did Lara and the team build my confidence to start dating again, they found me someone special ❤️ thank you for all your hard work, would recommend to anyone looking for love or wanting to build confidence to date again

11 oktober 2023
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Svar från The Matchmaker UK

Dear Betty, we are so delighted that the new relationship is flourishing and it has been a pleasure to work with you. Thanks Lara and the team

Betygsatt 5 av 5 stjärnor

Dedicated and professional

If you’re looking for a dedicated, professional, and highly effective matchmaking service, look no further than The Matchmaker . They have exceeded all my expectations and helped me find a meaningful, lasting connection. Highly recommended!

1 april 2024
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Svar från The Matchmaker UK

Dear Abbie, thankyou so much for this absolutely lovely review, it has been such a pleasure working with you . On behalf of the team, we wish you all the best in your new relationship! Cheers Lara, MD - The Matchmaker UK

Betygsatt 5 av 5 stjärnor

Worked closely with the transformation…

Worked closely with the transformation team and had a lot of date coaching with Lara - feeling more confident in my dating style now. I was originally on the network but I honestly think I am ready to upgrade

15 maj 2024
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Svar från The Matchmaker UK

Hi Alice, we fully appreciate you taking the time to post such a marvellous review and it has been a pleasure supporting you on this journey.

Betygsatt 1 av 5 stjärnor

Not a genuine company.

Not a genuine company af all. Not registered at Companies House in their own name and if you do find them look at their turnover. Very poor service and no real database. All fart and feathers as we’d say in the north.

12 februari 2024
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Svar från The Matchmaker UK

Hi Mick, as we do not know who you are, and you have not received service from The Matchmaker UK, we have requested Trust Pilot remove this malicious review, and it is currently being dealt with. Your comments about our company are unfounded and we strongly advise against posting fake reviews in future. Regards Lara Besbrode - The Matchmaker UK

Betygsatt 5 av 5 stjärnor

Secret valentine's dinner

Thank you Lara for all your help and support. I thoroughly enjoyed the secret Valentine's dinner you arranged and look forward to our second date.

14 februari 2024
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Svar från The Matchmaker UK

We are so delighted that you enjoyed our Valentine dinner and we look forward to hearing how date two progresses, many thanks

Betygsatt 5 av 5 stjärnor

Feeling supported and understood

Lara and Michelle are so very supportive in helping my find love again. They’ve created a profile and honestly Michelle really understood who I am. I haven’t been matched yet as I have only just begun. So far my experience has been positive and hopeful. I feel I’m in capable hands!!

12 februari 2024
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Svar från The Matchmaker UK

Thankyou so much and you are in safe hands indeed! we are so appreciative that you have enjoyed the onboarding process

Betygsatt 5 av 5 stjärnor

Personal, caring service with great ongoing support from friendly and approachable team

I’ve known the team behind the matchmaker for a while and the service they offer is amazing.
They helped my close friend restart their dating journey after a tough divorce. Lara and her team took time to understand what they wanted and helped rebuild their confidence so that they could start dating again.
My friend’s been on several dates and is really enjoying the experience and service they receive from the team.

1 februari 2024
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Svar från The Matchmaker UK

Thankyou so much for the referral to your friend, who we have really enjoyed working with and for this wonderful review

Betygsatt 5 av 5 stjärnor

I referred a good friend to The…

I referred a good friend to The Matchmaker UK and they have been really happy with the service. They have a great relationship with the team and feel like they really understand what they’re looking for in a match. I’m really pleased I made the referral!

6 december 2023
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Svar från The Matchmaker UK

Thankyou so much Julie, the team are enjoying working with your friend and we will do our utmost to find a wonderful match for them

Betygsatt 5 av 5 stjärnor

Enjoyable journey!

Lara and the team provided attentive personalised care to introduce me to some lovely people!

20 februari 2024
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Svar från The Matchmaker UK

Thankyou so much, we are always delighted to hear this

Betygsatt 5 av 5 stjärnor

my life has changed

Lara and the fantastic team that she has behind her has changed my life. I met Lara at a networking event and we got chatting. I had been a single mother for 7 years and I was scared to go back into the world of dating. Speaking to Lara and having a date coaching session really gave me the kick I needed.

I felt well cared for from the beginning by Florence and Lara. To then have my dedicated Matchmaker Phoebe. Phoebe has gone out of her way to ensure my confidence with phone calls and weekly updates on progress. She is a great asset to the team at The Matchmaker UK.

Can’t wait to see what the future holds working with the team.

17 januari 2024
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Svar från The Matchmaker UK

Lisa, you have been a delight to work with, and we know this was duanting for you at the start! we are so pleased to recieve your review! Thankyou

Betygsatt 5 av 5 stjärnor

Genuinely overwhelmed. Highly Recommended

I was genuinely overwhelmed.

I've been single for 3 years and can write the book on dating APPS having suffered all the bear-traps: Catfishing, gold-diggers, "damaged" souls, stalkers, the list is endless.

I was introduced to this company and was really cynical.

But I gave it a go...

...Wow!

Professional, attentive, discreet and empathetic. I was quickly introduced to a number of potentials and had a few carefully selected dates.

All were wonderful experiences and my poor opinion of dating was reversed to the wonderful "problem" of deciding who would share my final chapter on my very own Happy Ever After.

Thankyou Matchmaker UK. Especially Lara and Michelle. Unfortunately, however, you haven't won a returning customer (hopefully) ☺️

10 januari 2024
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Svar från The Matchmaker UK

Hi David, thankyou for your wonderful review which I have shared with Michelle and the team, cheers Lara

Betygsatt 5 av 5 stjärnor

Brilliant!

Received such great service from Lara and the whole team! I have been on great dates and have even renewed for another 6 months. Would highly recommend using The Matchmaker UK for anyone who is single and looking to get out there!

11 december 2023
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Svar från The Matchmaker UK

Hi Steven, we appreciate such positive feedback thankyou

Betygsatt 1 av 5 stjärnor

Awful, awful experience

I joined this agency on the strength of the reviews. Being a busy professional woman, I felt I was investing in my future by paying a very high fee for a ‘bespoke’ matchmaking service. I was genuinely excited to meet with what I was told would be 'at least' 6 matches over 6 months.

It didn’t take me long to realise that the customer service was extremely poor, with delays in communication. It was nowhere near what I would deem a 'personalised' service. I've had better service from Match.com or McDonalds. Many times I was left frustrated with little, no, or blase communication.

But my most serious grievance lies in the fact I was only given one ‘match’ in over 2 months - he was married (separated but hadn’t yet started court proceedings) and almost ten years above my specified age bracket. On joining, I had only specified two criteria - up to a certain age and unmarried. This ‘match’ contravened on both.

As the matchmaker didn’t seem to have any one else on her books, I felt this man was pushed onto me as a date. I felt strong-armed via a Zoom call into meeting this man who was over 20 years older than me and married. While the date was pleasant enough (I went on two as I didn’t have any other options given to me) it was very clear to me that this man was at a completely different life stage, still married, and looking after grandchildren in his home.

I repeatedly had to chase The Matchmaker for more matches and they weren’t forthcoming. I was never offered any live connections apart from this one man.

I ended up terminating my contract after less than 3 months. The Matchmaker refused to refund any of my money after delivering no matches, along with questionable, contemptuous service.

The experience for me was highly distressing and emotionally and financially damaging. As you will see from the other reviews, the Matchmaker’s first form of defence is attack by claiming customers breached their contracts. In my case I cancelled of my own accord due to a lack of matches and serious misconduct.

I have written this review to advise others to do their due diligence on this company. Ultimately, she took a large sum of my money without remorse and delivered scant service and no product.

* This reply below is nonsensical. I spoke to the Matchmaker UK directly about this issue many times. They are well aware of their decision not to refund me, despite the scenario described above. It is my prerogative to make this information available to others who may be considering this service.

1 november 2023
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Svar från The Matchmaker UK

Dear AB, we are not clear on who you are, and we welcome a chat, to find out more about your experience, as it is not in keeping with any of our client's experiences to date, We look forward to hearing from you, please contact Lara or any of our team at The Matchmaker UK and we look forward to discussing this in more detail to find out what this relates to.

Betygsatt 5 av 5 stjärnor

"Exceptional dating site

"Exceptional dating site! The user-friendly interface, diverse user base, and effective matching algorithms exceeded my expectations. Found genuine connections, and the responsive customer support adds an extra layer of trust. Highly recommend for those seeking meaningful relationships!"

4 december 2023
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Svar från The Matchmaker UK

Richard, what a wonderful review to receive from you! we are so delighted to receive your 5 star recommendation. Many thanks Lara, MD at The Matchmaker UK

Betygsatt 5 av 5 stjärnor

Kind and thoughtful team - amazing service!

I joined The Matchmaker last year and I have to say Lara and her team have worked extensively on finding me matches. There was also extensive dating coaching which was appreciated, as it was all so new to me, being a newly single mother and a long time married!
I enjoyed my dates and have met some lovely men along my journey. I look forward to continuing with Lara next year. Thank you for all you've done so far! Roll on 2024!

28 december 2023
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Svar från The Matchmaker UK

Dear Olivia, it has been such a pleasure to guide you on this journey and we are have all appreciated this wonderful review. The Date coaching that you signed up for, will also be a superb addition to your dating strategy for 2024 and we welcome your feedback once you have completed this as well! best wishes Lara, MD, The Matchmaker UK

Betygsatt 2 av 5 stjärnor

A disappointing experience!

I had a disappointing experience with the owner and her team. I believed her when she told me in our initial chat that ‘she could think of at least six women on our books’ whom she would like to introduce me to. It turned out that all of her introductions were via other agencies, and those introductions were few and far between and not great. Also communications between the owner and her team were poor. I would not recommend this agency for seniors. They should stick to a younger demographic!

5 december 2023
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Svar från The Matchmaker UK

Dear Nicholas Sharp,

Thank you for sharing your feedback about your experience with our service.

Firstly as we are delighted to normally receive 5 star reviews it was rather concerning to receive a 2 star for the very first time and we take all of our reviews seriously.
We have noted your comments and felt it important to address various aspects that may not have been fully captured in your review, for the benefit of anyone considering our services.

For the duration of your membership you have received a wonder service, had regular contact with your allocated matchmaker, and you attended dates with women in your age category. However, in some instances you chose not to proceed, with the dating journey and some of the ladies introduced to you, chose to not proceed with yourself.

As our service provides the introduction and not the outcome, that part is left up to you, It is a crucial detail for a comprehensive understanding of your experience.

Despite extended periods of non-communication on your part, we have consistently provided you with full service, demonstrating our commitment to supporting your journey even during times of evaluation and consideration.

We have enjoyed working with you, and at your wonderful age, we do hope that you will continue on your dating journey and continue to enjoy meeting ladies, of a similar age, and high standard to the delightful introductions we provided for you.

All the best for 2024, and perhaps you will reconsider and update your 2 star to match our many 5 star reviews so as not to misguide people. The Matchmaker UK

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