The LTL Shop Omdömen 

I got some FUL hair products last week — moisturizing mask and styling stuff — and they’re amazing! Great quality, good prices, and super fast delivery. Really happy with the whole experience. Highly recommend! I’ll definitely order again! Perfect gift idea 💛

I ordered six large redken containers of shampoo, one was leaking when it arrived. The other bottles felt inferior and the quality of the shampoo didn't feel like Redken shampoo. I sent in photos of the leaking and dented bottles as requested and have not received any reply since.
The company are not listed at company house.
I have emailed numerous times with no response , if you order from an online company and are not satisfied you can return in a a certain time frame that's if the company ever respond.
This company ( if in fact they are a comany) are a total scam, if something seems too cheap there is usually a reason. AVOID and do not waste your money .
I am pursuing this with my credit card company.

I love the LTL Shop! Good prices, good value, good services. Should be way bigger!

I’ve tried so many hair products over the years, but this one genuinely impressed me. It left my hair feeling soft, shiny, and so much easier to manage. It doesn’t feel heavy or greasy at all. I’ve noticed a real difference in the texture of my hair after just a few uses — definitely my new go to!

Really easy to place order, arrived in 2 days and such a great selection. No complaints

My go to site for hair care, always great deals!

I always buy my products from this shop. Helpful customer care team and super fast delivery

I ordered over £50 worth of items 3 weeks ago with a 2-4 day delivery and still haven't arrived. the only response I've had is that they are not even in stock anymore but I've had no refund or update.

I had ordered prior to reading the reviews on this place, which made me regret ordering and a bit nervous at the thought of the hassle I'd have.

My experience was the opposite. I placed my order on wed 5/11 and it was dispatched thurs 6/11 and delivered on sat 8/11.

Products arrived in tact. Overall very pleased with the service!

I placed an order last night after getting an email saying I had a 27% off code.

Placed the order only to find my discount was 10% after placing it. Beyond annoyed.

Emailed them on 3 emails asking for my order to be cancelled or the discount honored. They’ve not dispatched the order and they have yet to respond.

Now looking at their return policy and apparently they charge £9. lol.

I’m not happy. I ordered a pretty expensive bundle.

I’d give no stars if that was possible, so I ordered 2 bottles of a shampoo and conditioner, spent over £54 , for two items.
I was happy to do that! Until I realised it had been almost 2 weeks and everyone I look at the tracking it’s still being prepared, 2 bottles, nearly 14 days to prepare that!
So I email them as they very conveniently do not have a number to speak to a member of their “company “.
I ask where is the item ?
I get a reply saying you have been refunded we will send refund within so many working days.
I emailed again, why is it now cancelled and how come it took for me to ask where item was u til u randomly stated it’s cancelled without explanation?
They email back pls give Lisa (no last name conveniently)
Feedback as to how well she handled your issue !
It’s an insult and deliberate I believe, take into account the company runs with no number to make direct contact, and their messy emails leaves me to question their professionalism.
Extremely disappointed with the lack of customer service and customer support.
Sharlean docking

I ordered a Redken product with no plastic seal so, I am unsure if it is used or not. The company advised I could only re-send if it’s faulty, which it is but I have not received a reply to me email. Thankfully, I paid by credit card and ordered goods costing over £100 so, I will be opening a dispute.

The company has received 2 emails and failed to respond to the second email. Therefore, I have registered a dispute with my credit card company and shall no longer engage in any communication regarding this matter.

It is unfortunate that this was my first purchase and it will be my last “buyers beware”!

The matter is with my credit card company, the goal posts are being moved for your convenience and unfortunately you cannot add new terms after the product has been purchased. Whether you agree or not under the consumer rights act, you have no proof that the product met the health and hygiene standards when the product was sent therefore, I am asserting the product was faulty and I am relying on the consumer rights act 2015. Therefore, my credit card company will refund the purchase as your agreement is not required.

Great experience with this shop and yes, I am a real person! Products arrived within a week and are 100% genuine. Really pleased with the value for money and overall experience.

I was afraid that I will be waiting a while for the shampoo. But got delivered within a week so great delivery

Ordered on the 1st, received on the 10th. Products were shipped within the 3-5 business days stated on their FAQs. I was nervous after reading the reviews on here but I’m happy with everything I ordered. Takes longer than any other brand but worth it for the low prices!

Made an order Monday 29th Sept and received order confirmation.
Friday 3rd I received a dispatch email and today (Monday 6th) my order has arrived.

It’s longer dispatch time than most companies however the prices are lower than anyone I’ve found so I guess they probably have a high order volume to get through.

At the end of the day it’s shampoo and conditioner, not life and death so a little wait isn’t going to hurt anyone, I’ll be back

Okay, so I made an order and after that read the poor reviews which made me so sceptical whether they would arrive or not. I emailed them which are then had a prompt response to assure me that they were working on the customer service aspect of the business and that they would dispatch my order within the next three working days. I received my order which was a relief and I was so happy that they have arrived and that I can make this review. I would definitely use again the products are so cheap compared to High Street.

Takes ages to arrive. Takes ages for them to respond to an email. Give you £10 off your next order £40+ but only a voucher for a certain amount of time. The only thing I pay for every 6 months product wise is my shampoo and conditioner which I have already purchased so the £10 off my next order wasn’t a ‘wow Thankyou’ moment haha.
Ordered and was told 2-4 days from purchase and it took 2 weeks and I had to buy more shampoo and conditioner in the meantime to get me by until my products arrived.
Won’t be ordering from LTL again.
Will stick with Salon Services next time. They claim it was due to their supplier but going from the previous comments and experiences - this isn’t an isolated issue.
Won’t be returning. I also spend around £400 per year on redken products for my hair so they’ve lost a customer:

AVOID. AVOID. AVOID.
I ordered products from LTL Shop on 9th September 2025 The items were never delivered, and the tracking number they provided was fake. I contacted the company several times but received no response. I reported them to trading standards and also to Action Fraud.

I had ordered a redken shampoo duo and a brush as it was very good prices. Once I ordered I checked the reviews and was very worried! However, my order was dispatched within 2 days and I received it all today. So from order it took 4 days to arrive, couldn’t fault them. Thank you!