Although the product sent wasn’t what I was looking for my fault for not looking at the description properly. I ordered and I literally received it the next day. I sent the items back and was refunde... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought earrings for a birthday present. Initially I thought them to be unsuitable. I emailed the company to enquire about the returns proceedure. They responded almost immediately,most courti... Se mer
The items I ordered arrived in good time, well packaged and in good condition. I found the fact that only one earring appeared to be in the box with the other one secreted in a small packaged marked... Se mer
From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our re... Se mer
Företaget har svarat
Företagsinformation
- Smyckesbutik
- också i
- Juvelerare
Skrivet av företaget
The Jewellers - The widest range of beautiful jewellery from every era - antique, vintage and modern - competitive prices not readily available in high street jewellers.
Kontaktuppgifter
Floor 16, Centre City Tower, B5 4UA, Birmingham, Storbritannien
- 01216348088
- info@thejewellers.com
- thejewellers.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Jewellers
Thank you for your kind review! We’re so pleased to hear that you love your gorgeous earrings and that they arrived quickly. We hope to see you again for your next jewellery purchase!
Kind regards,
Chelli, Customer Service Team
30th anniversary present
I liked it when I first saw it, but the real deal was when my wife saw it. Excellent product. Thanks
10 september 2024
Svar från The Jewellers
Thank you so much for your kind words! We are delighted to hear that the piece made such a special impact, especially for such a meaningful occasion. It’s wonderful to know that both you and your wife are pleased with the jewellery.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Chelli, Customer Service Team
Svar från The Jewellers
Thank you for your fantastic review! We’re so glad to hear that you were pleased with both the service and your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future!
Kind regards,
Chelli, Customer Service Team
Svar från The Jewellers
Dear Sarah,
Thank you for your kind words! We’re glad to hear that ordering was easy and that you love the bracelet. We appreciate your support!
Kind regards,
Callum
Customer Service Team
Good quality product received promptly…
Good quality product received promptly after placing order. I am very satisfied.
4 september 2024
Svar från The Jewellers
Dear Customer,
Thank you for your feedback! We're delighted to hear that you're satisfied with the quality of the product and the prompt delivery. We hope to assist you again in the future!
Kind regards,
Callum
Customer Service Team
Easy to order and very quick delivery
Easy to order and very quick delivery. Great quality. Thank you
4 september 2024
Svar från The Jewellers
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and the delivery quick. It’s wonderful to know that you’re pleased with the quality as well. We look forward to serving you again soon!
Kind regards,
Chelli, Customer Service Team
Lovely bangle
Bangle was exactly what I was looking for. Came with a lovely box. Arrived quickly.
27 augusti 2024
Svar från The Jewellers
Thank you so much for your wonderful review! We're thrilled to hear that the bangle was exactly what you were looking for and that you loved the packaging. We're also glad it arrived quickly.
If you ever need anything else, please don't hesitate to get in touch!
Kind regards,
Chelli, Customer Service Team
Svar från The Jewellers
Dear John,
Thank you for your feedback. We're pleased to hear that your order arrived on time and that you're happy with the product.
Kind regards,
Callum
Customer Service Team
The customer service was very helpful…
The customer service was very helpful and prompt when my earring broke and I requested a repair. Although the damage was irreparable they offered to sell me new ones at half the price. Unfortunately, at the time my earring broke the price had increased by £40 so my discount was £35 off the original price I paid. I purchased them anyway as they are a beautiful set of silver frosted golden earrings.
20 augusti 2024
Svar från The Jewellers
Dear Mrs. Constantinides,
Thank you for your feedback. I'm glad our customer service team was able to assist you promptly when your earring broke, though I regret that the damage was irreparable. It's good to know you were still happy with your purchase despite the price change. We appreciate your understanding and are pleased you continue to enjoy the beautiful set of earrings.
Kind regards,
Callum
Customer Service Team
Great service at great prices
Great service at great prices. Will be coming back. Many thanks, The Jewellers!
27 augusti 2024
Svar från The Jewellers
Dear Customer,
Thank you for your kind words! We're delighted to hear you were pleased with our service and prices. We look forward to welcoming you back soon.
Kind regards,
Callum
Customer Service Team
Pendant we purchased was perfect
Pendant we purchased was perfect.
Will definitely recommend 👍
27 augusti 2024
Svar från The Jewellers
Dear Mr. Harvey,
Thank you for your feedback! I'm pleased to hear that the pendant was perfect for you. Your recommendation means a lot to us.
Kind regards,
Callum
Customer Service Team
Svar från The Jewellers
Thank you so much for your review. We're delighted to hear that you're pleased with the quality of our products and the speed of our delivery. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We look forward to serving you again in the future. If you need anything else, please don't hesitate to reach out.
Kind regards,
Ashleigh
General Manager
Good value, delivery issues(although different in…
Good price (although different in basket than price shown on item page) and prompt delivery. Not the fault of the jewellers, but posty left parcel on doorstep when should be signed for
21 augusti 2024
Svar från The Jewellers
Dear Customer,
Thank you for your feedback. I'm glad to hear you were pleased with the price and delivery. I’m sorry to learn about the delivery issue you experienced with the parcel being left on the doorstep. Please rest assured that we will be taking this matter up with our courier to ensure it doesn’t happen again.
Kind regards,
Callum,
Customer Service Team
Svar från The Jewellers
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service. If you ever need anything else, we're always here to assist. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
Customer service was excellent
Customer service was excellent. I had an issue with online payment. Snead and Callum resolved the problem and made sure my purchase went smoothly.
8 augusti 2024
Svar från The Jewellers
Thank you so much for your review! We're glad to hear that Callum was able to resolve the issue quickly and ensure your purchase went smoothly. Your satisfaction is very important to us, and we appreciate your understanding. If you need any further assistance in the future, please do not hesitate to get in touch. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
Svar från The Jewellers
Thank you for your kind words! We are delighted to hear that you were pleased with our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything else, please do not hesitate to reach out.
Kind regards,
Chelli, Customer Service Team
Helpful and lent an ear!
We had an unfortunate loss of an earring from a pair that was bought for our daughter -in-laws birthday. The person was helpful and explained that we would have to purchase another pair as they don't sell earrings singlely. This was sold at a reduced price which was really kind.
29 juli 2024
Svar från The Jewellers
Dear Mrs. Clarke,
Thank you for your feedback. We're sorry to hear about the unfortunate loss of an earring from the pair bought for your daughter-in-law's birthday. We're pleased that our team could assist by offering a reduced price for a new pair. Your satisfaction is important to us, and we appreciate your understanding.
Kind regards,
Callum
Customer Service Team
Svar från The Jewellers
Thank you for your kind words! We're delighted to hear that you're pleased with your items and enjoyed our service. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again.
Kind regards,
Chelli, Customer Service Team
Svar från The Jewellers
Thank you for your wonderful review! We're thrilled to hear that you had a great experience. If there's anything more we can do for you, please let us know. We look forward to serving you again soon.
Kind regards,
Chelli, Customer Service Team
Very beautiful earrings
Very beautiful earrings. I wanted something rose gold and ended up with rose gold ball earrings. They are exceptional quality and they arrived super quoin a beautiful jewellery box. Couldn't be happier. Thank you.
20 juli 2024
Svar från The Jewellers
Dear Anna,
Thank you for your lovely feedback. We're delighted to hear that you are pleased with your rose gold ball earrings and that they met your expectations. It's wonderful to know they arrived quickly and in a beautiful jewellery box. We hope you enjoy wearing them!
Best regards,
Callum
Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.