The Innocent Hound Omdömen 

407
•
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

From ordering to delivery so easy and fast great company and my dog absolutely loves these beef and herb chunks thankyou

Betygsatt 5 av 5 stjärnor

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have two poodles who are the fussiest eaters. This has been an ongoing issue with my 8 year old forever. We had to change food this year after a recall and I was so fed up at this point that I was... Se mer

Betygsatt 5 av 5 stjärnor

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Se mer

Företaget har svarat


Företagsinformation

  1. Djuraffär
  2. också i
  3. Foderbutik
  4. Försäljare av djurfoder
  5. Tillverkare av djurfoder

Skrivet av företaget

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

407 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(407)

51 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Order was processed quickly

Order was processed quickly, and arrived promptly in the post! The packaging was lovely and my doggies goodies were very thoughtfully wrapped in tissue paper!

24 juni 2024
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you loved our packaging, and that your order arrived quickly.

Best wishes,
The Innocent Hound

Betygsatt 3 av 5 stjärnor

Pros and cons

Pros: raw/air dried, some wild meat, quick delivery, good packaging.

Cons: 10% glycerol in the formulation (carb/sugar) definitely isn't ideal. I have a Burmese cat and they are susceptible to diabetes. Would much prefer the majority of ingredients to be those available in the wild.

20 maj 2024
Omdöme utan inbjudan
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for taking the time to leave us a review. It is good to hear you were pleased with our quick delivery, and the packaging of your order.

I am sorry you would prefer our food not to contain glycerol. Glycerol levels vary between products depending on the recipe and are between 6% and 10% before the drying process. Our glycerol is derived 100% from rapeseed oil (no palm oil!) and this helps to give our products the semi-moist texture dogs and cats love.

It is always helpful to receive feedback from our customers, as we use this to help us consider product developments and improvements in the future.

Best wishes,
The Innocent Hound

Betygsatt 5 av 5 stjärnor

Great product and service

I have been a customer for a few years, my dog really enjoys the food and there is a varied menu to choose from. I use the subscription service, I am easily able to pause it or change the date of the delivery. The whole process is quick, easy and efficient and any messages I send are responded to very quickly.

24 april 2024
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for leaving us a review of our food and subscription service. It is great to hear that you find our subscription service easy to use. Most importantly, it is great to hear how much your dog enjoys our food!

Best wishes,
The Innocent Hound

Betygsatt 5 av 5 stjärnor

Prompt delivery

Prompt delivery, as always. Well packaged. My dog is very happy!

24 april 2024
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for leaving us a review. It is always great to know dogs enjoy our food!
Best wishes,
The Innocent Hound

Betygsatt 5 av 5 stjärnor

Highly recommend

Highly recommend. Its hard to get Air dried raw in UK. There are some companies that import from EU but The Innocent Hound is UK sourced foods which really appeals to me. My girl is a raw diet girl but I wanted another option for when I travel or have to be away and my girl stays with family who aren't keen on handling the raw stuff. I looked into air dried throughly before a sample try and I was impressed at how nutritious and healthy air dried is, its the same as raw in fact. My girl took to the air dried immediately and she is a picky fussy eater. I have since purchased a box and intend on ordering another. This is a truly great alternative for people who aren't keen on raw feeding, great for people who travel with their 4 paws when raw feeding is difficult due to the needed freezing. I have to say, the packaging presentation is a marketer dream also. From the box to the reseal bag inside, it fits perfectly in the cupboard, very neat. - To add, the venison sausages treats did not last long, my girl was hooked from the 1st taste. My 1st real order arrived the next day another bonus. I am spreading the word.

24 april 2024
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for taking the time to leave us a review. It is great to hear you were pleased with our quick delivery, and the quality of the packaging of your order.

Our meat is sourced from carefully approved suppliers in the UK, and our food is made in our human-grade factory in Yorkshire. It is great to hear how much your dog enjoys our food, particularly our venison sausages!

Best wishes,
The Innocent Hound

Betygsatt 4 av 5 stjärnor

These sausage slices make great…

These sausage slices make great training treats, they can be broken into very small pieces and are semi moist. My dog loves them. Well done!

24 april 2024
Omdöme utan inbjudan
Logotyp för The Innocent Hound

Svar från The Innocent Hound

Thank you for leaving us a review of our sausage treats. It is always great to know how much dogs enjoy them!

Best wishes,
The Innocent Hound

Betygsatt 5 av 5 stjärnor

I ordered yesterday and it arrived…

I ordered yesterday and it arrived today. Brilliant service, I was very impressed. I've been feeding raw but I love the ease of feeding this freeze dried product. The doggies love it too and I have a lot more freezer space.

16 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Always good and fast

This is an occasional purchase for us because it's our dog's secondary food. But every time I've purchased I've had excellent service and fast delivery.

25 mars 2024
Betygsatt 5 av 5 stjärnor

Antler products are great

Really helpful, professional and efficient service - I have bought several antler products for my little Frenchie recently who, despite being small in stature, has a formidable capacity for chewing and absolutely nothing else stands up to him! Can very much recommend.

27 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My 2 CKCS love this food

My 2 CKCS love this food. Amazing brand, awesome food! It’s great and just what we needed. The price is reasonable and delivery is very efficient. Would definitely recommend!

12 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My puppy loves it!

I have a 5 month old cavapoo who was on kibble from his breeder. I was recommended this food from a friend and I liked the idea it was as good as raw food but without the hassle!
I have had to speak to them a few times to make changes to my subscription and each time they have been extremely friendly and helpful.Also the delivery time is amazing!Last but not least my puppy loves it and I feel I’m doing the right thing despite it being quite expensive.

25 januari 2024
Betygsatt 5 av 5 stjärnor

thank you so much

Thank you to Bev and Chloe for coming to the rescue and arranging next day guarantee delivery before 10.30am so that we could catch a flight back to France with food for our daschund Scooby Doo🐾

23 januari 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer