TheHues Omdömen 

I had a very disappointing experience with TheHues. I ordered a custom blackout curtain at a premium price and what I received was extremely thin and cheaply made. It does not perform like a true blackout curtain and looks nothing like how it is presented on their website.

Customer service was frustrating and exhausting. I sent multiple photos showing how thin the fabric was and how light passes through, yet they continued to ask for more photos instead of addressing the actual quality of the product. It felt like they were more focused on protecting their process than helping a customer.

They ultimately refused a refund and hid behind their custom order policy, even though the product did not meet reasonable expectations based on their advertising.

If you are expecting a thick, high quality blackout curtain, I would think twice before ordering. The product did not match the marketing and the after sales support was extremely disappointing.

Update/Edit: they did end up giving me a refund, after posting this review.

For a curtain company that makes their curtains in China, you pay a premium. Now, the quality is good, although ours came with pleat hook sleeves that were accidentally sewed on , so some of the sleeves didn’t work for hanging.

I urge all of you to read their return & exchange policy. For a product this expensive, you really need a stellar customer service. I admit I did not purchase a swatch prior to placing an order, but the curtain color I received was vastly different than the product site. When I asked for a refund, TheHues quickly responded saying color is not a reason to return. In a more collaborative note, I requested an exchange, in which they agreed, but said it came with a $400 fee not including shipping costs.

When someone spends $1000 on curtains, let alone any product, you expect a much better guarantee of product quality and customer service. I would advise you all to go with a more flexible, customer friendly company.

I bought three large motorized bamboo shades for my great room. Ordering instructions were detailed and clear. The shades arrived from China well packed with no damage, but actual delivery date was two weeks later than promised. Shades are good quality. Installation requires some skill and work. Customer service was fantastic, very responsive. Customer service, however, are not the technical people and basically just a window to the manufacturer. Motorized shades are a new product for The Hues. The scant operating instructions are incomplete, confusing and conflicting. Pairing the shades with the remote took numerous exchanges of emails. Also I am still working through how the remote actually works. It's not intuitive. Customer service promised continuing help and better operating instructions. Overall I'm happy with the shades, would be happier if the operation was easier

The customer service I received in placing my order was impeccable. I was undecided so it required a lot of back and forth communication which was great in helping me make a decision on with my purchase.

I wasn't sure what I wanted, and they walked me through the options and helped me made some good decisions.

Liane, The Hues Customer Care Specialist I worked with, was attentive and responsive to my unique curtain needs. I was seeking to cover a storage space in my office in a small New York apartment. She understood what I was looking for, helped me decide how to measure the space, what curtains to order, how much yardage, and checked in on me throughout the process.

The Hues provides great customer service. I purchased the four layer, thermal blackout curtains because I live in Florida and the heat is outrageous in the summer. So far, they have blocked all the heat from my sliding glass doors in the bedroom. The material is beautiful, soft and the other layers are leaving my bedroom cooler. The company answered all my emails and worked with me for almost a month. Very good service.

Excellent service and product. Really helpful in confirming the order. The finished curtains arrived well packaged as promised and fit perfectly. Well made curtains. Will definitely use TheHues again.

Liane was reliable, honest and operated with integrity. I recommend her and TheHues to anyone who is looking for some great quality curtains. She took the time to answer any questions I had, and provided me with all the options available- from product design, function, quality and details such as best options and price, taking into account my budget. The quality of the 4 layer curtains and the quality of the service both surpassed my expectations. I wouldn’t hesitate to recommend, not only the company, but especially the outstanding service delivered . Pleasure from start to finish.

Be aware: Because the samples are apparently coming from a different location than the factory where the material is located, and there's not real great internal communication, it's possible to run into samples that don't match the ordered product in color. The difference can be fairly substantial. When brought to their attention, they do try to find something that more closely matches what was ordered, but there's no guarantee they will.

Ordered blackout curtains. Quality not what I expected at the price point. Described as a linen feel, the fabric looks good but is quite stiff and more like canvas. Much better options out there.

I’ve looked everywhere for high-quality, affordable curtains, and TheHues is by far the best value I’ve found. The material feels luxurious, and the craftsmanship is superb.

Very satisfied with the products. Liane from customer service was very responsive, and had great recommendations. Will purchase again.

I had initially ordered a set of curtains from The Hues on Amazon, but the size wasn't wide enough for my application. I contacted The Hues directly and learned that they offered a much wider range of sizes and styles. It was really easy to find what I needed on their website, and I contacted their support to verify the order. The curtains are excellent. High quality material, excellent tailoring, and definitely light and sound blocking. We have an unusually shaped window so were pleased to find what we needed (note that in the photo the Hues curtain is the lower one). Highly recommened.

I have been looking for custom drapes for so long and finally found a company that offers custom sizes and beautiful fabrics! I ordered 2 sets for my dining room and love them! The ordering process was a little touchy but they turned out amazing!

Very satisfied with this product. It feels very durable, the stiching is robust. This is not a cheap lightweight fabric. This is a high grade product. Rain won’t go through it. You are going to need sturdy attachment points to pull good tension in this sail. Customer service was excellent for me and assisted me with proper sizing. Make sure to include your turnbuckles into your final sizing layout so you leave room to pull proper tension. When measuring your dimensions I would recommend sizing just a few inches smaller than your final desired distance. That allows you to really tension it nicely and that will end up where you want it. I would do business with Hues again and I’ve recommended them to a few friends.

Well made, but the sail material was not what I expected (or wanted). I would have appreciated a more complete description or a sample of material.

I ordered their custom made curtains and I love them. They are great quality and the material looks beautiful. The colors are true to how they were shown on the website. Delivery went fairly quickly and it was overall a very good experience. I can highly recommend this company.

The Hues resolved my concern with the thread of a sash breaking tight away by indicating they will mail replacement sashes right away.

I came to TheHues after doing an Internet search for blackout curtains and was unsure what to expect. I left impressed with both the quality of the curtains and service that I received.

We needed curtains that would extend across two banks of windows. We’ve typically gotten our curtains at the usual mall furniture stores, but they could not reasonably accommodate our needs given the width we wanted.

After I contacted customer service for TheHues to ask about placing a custom order, they took a great deal of time and asked many questions about my existing hardware, to make sure that the curtains would fit that hardware, which was different from a typical rod. I did not expect this level of detail and it was reassuring.

When everything was finalized and the order was put in, the curtains arrived surprisingly quickly (in less than two weeks in this case, including shipping from the factory). The curtains are well-made. The stitching is straight and uniform, and the fabric is soft and drapes nicely.

Throughout the process of ordering, we had the feeling of working directly with the factory, and having more options than we otherwise would. I asked for a single, very wide panel that would open and close on just one side of the windows. Impressively, I got exactly what I asked for, a single continuous sheet of fabric. Some of the other custom curtain quotes we received said that they would sew together smaller panels to get the width we needed. We had those previously and they look and drape OK, but the single sheet of fabric of these new curtains do look and drape better.

Overall, very pleased with the curtains and the service we that received.