I’m a new customer to Horror Dome. I’ve received 3 shipments already and can’t wait for my Frankenstein creation mask to arrive. The Area 51 alien is the best. Very authentic looking. My Halloween... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So glad I didn't do business with them. I'm happy, I saw what they were like, before placing an order for a super expensive item, especially since I live in Europe (I can only imagine the ni... Se mer
I have always had good experiences dealing with Horror Dome. This year I had an issue with my Forest Dragon and Jerry and Danielle were extremely helpful in pointing me the right direction to help fix... Se mer
Rapid shipping! Awesome puppet! I'm giving 5 Stars and please don't misunderstand the video vs the ad. The video makes it appear as though it is animated but it is a non-animated puppet. The appearanc... Se mer
Företagsinformation
Skrivet av företaget
Over the past years we have unearthed the best Halloween Prop Directions available online and now we have grown to supply you with Halloween Masks, Props, Costumes, Animatronics and much more. The outlook for Halloween 2019 looks to be frightening and grim. So browse our online store and see what you might come across to suite your Horror needs. We are sure you will find what you need and if you don't, e-mail us and we will try to get it for you.
Kontaktuppgifter
PO Box 1243, 11050, Port Washington, USA
- 516-238-5108
- sales@thehorrordome.com
- thehorrordome.com
4,4
Utmärkt
65 omdömen
Ingen aktuell inbjudningshistorik
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Amazing customer service …
This is an odd way to start a review since when I received my costume the hand was broken. However, Jerry responded literally in minutes after I emailed them. He not only offered a replacement but at no charge!! His customer service has me as a client for life. It’s difficult to find this level of concern about customers, and to genuinely be such a nice guy. Thanks Jerry for being an excellent example of what small businesses are all about. Pride in your company and going above and beyond your your patrons. Kirk Lewis, DVM
30 september 2022
Omdöme utan inbjudan
Svar från TheHorrorDome.com
Hello Kirk,
Thank you for taking time to write your review. We are always here to help!
I was excited when I ordered Cooper the…
I was excited when I ordered Cooper the baby werewolf it was over $400 when I received it it definitely didn’t look like the picture on the box nor the picture on their website it looks like something you could buy for $50. I would like to return it very very disappointed looks like crap
9 september 2022
Svar från TheHorrorDome.com
Hello Bernice,
we are sorry to hear about your experience but cooper the baby werewolf is a complete silicone product which could never be sold in stores for $50. Silicone masks which are equal in the amount of silicone sell for over $600 We have seen the photos you sent us but we can not see a deference so we have already asked you to send the product back for a refund. Sending you another product will be exactly the same as your pictures so we feel it is best just to refund you back.
I had order a Jack Stalker Animated Prop...
I had order a Jack Stalker Animated Prop. When I got it and put it together I noticed the head and arms did not light up or move. So I was Upset and called the company and spoke with Mike . He was great help. I sent him a short video and some pictures and he responded and sent me the parts I needed express. I am very pleased this place cares. I will definitely will be a returning customer.
27 oktober 2021
Omdöme utan inbjudan
Svar från TheHorrorDome.com
Hello Juan,
sometimes products get broken in shipping but we are always here to help. We are glad we could get you the parts you needed to fix your Jack Stalker Animatronic. If there is anything else we can do for you we always here to help.
Poor experience
I've only had one experience buying from TheHorrorDome.com and it's a negative experience.
I bought 1 mask and 1 set of costume hands on Monday. As soon as I made the transaction, my bank contacted me to check for fraudulent transactions, as you need to input card details, instead of paying by PayPal on the site.
Anyway, 3 days later I suddenly get an email from TheHorrorDome stating my order has been cancelled. No reason for the cancellation was provided and my bank allowed the transaction to happen.
Thus far, no email has been provided from TheHorrorDome to justify why my order was cancelled. The 2 items I bought are also still in stock.
The website currently offers expensive international shipments (over £100 for 2 items), so I do not understand the cancellation. If this issue is satisfactorily resolved, I will update this review, as to the outcome.
4 mars 2021
Omdöme utan inbjudan
Svar från TheHorrorDome.com
Hello,
Your order came up as a fraudulent order and the funds were not there for the order to be fulfilled and our system cancels orders like this automatically. You were not billed. We are sorry you were not happy with the outcome but there was no way to bill you without having the funds to fulfill the order.
Buyer beware
Buyer beware! I purchased 4 masks and 2 of them did not fit. They are advertised as "HD COMFORT FIT". I can tell you two of them are not comfort fit....They REFUSED TO ACCEPT MY RETURN AND REQUEST FOR REFUND! I contacted the company within 1 hr of receiving my order. One of the masks ripped when trying it on for the first time. Their response was they will make a repair to the masks. I'm not sure how this will help since the mask doesn't fit to begin with. The 2nd mask doesn't fit right. Its extremely tight and has two objects which push against my eyes! Painful! There solution/suggestion have me modify the mask by cutting holes in the eye sockets. I do not recommend this company. They have provided a horrible customer experience.
29 september 2020
Omdöme utan inbjudan
Svar från TheHorrorDome.com
Hello JSEA, we are sorry to hear about your bad experience but we do not have you in our order system. There have been a few copy cat websites imitating us so it looks like you might have ordered from one of them. If you can give us a call we would like to speak to you and find out where you made your purchase.
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