Thegourmetmarket 

Suckling Pig ordered for a special event. The delivery did not arrive & it's impossible to contact them. No response from them despite numerous emails, 'bot-chat' and attempted phone calls. Zero Customer Service and a fake phone number that's inactive. Complaint submitted on website and a claim for a refund: no response! The box of meat arrived today; 3 days late, pointless after the event. Wish we had seen these reviews prior to parting with £170.00

No customer service. There is always something missing from the order.

Missing items from multiple orders. No refund, no reply to emails. The received items were OK but the missing items were never refunded or replaced until I opened cases with PayPal( I had to because they are unreachable). They never respond to any issues. Horrible attitude. Such a shame as I used to like their selection but I do not dare to order again.

Order never received

Delivery should have been last Friday.
No order update. No emails or website replies.
Telefone doesn’t exist anymore.
Really worried at this point.

I ordered 2 x lots of meat for £400 - none has arrived, their phone line doesn't work - money has cleared my Amex account - has all the hallmarks of a scam

Order was accepted, money taken from card - no goods appeared. Took three emails to get a response - which was just that my order was cancelled. No explanation, no apology. What awful customer relations. Never use them again.

Order #15203

I placed this order 7 of September, still waiting for any update, I have to receive my order, but they have not sent me any email telling me when they will arrive, nor do I have any way of knowing when or a link with a tracking to know if it will arrive today or when it will arrive? And what time will it arrive? The customer service system is really a bit of a disaster. They don't respond to me in any way. I have written to them on Facebook, email, I have written to them on the website and no one answers. A disaster, I don't know what will happen to my order, I'm still waiting for it.

I have ordered Halal Beef Fillet Tenderloin Grass-fed (Dry Aged 20 days) +/- 2Kg for £59. Meat is great quality, however I got 990 gram instead of +/- 2kg. This is twice less of what is advertised. Contacted the team, they apologised and offered another tenderloin of 1kg or a refund. I have asked for another tenderloin as I wanted to carry on with them as my meat supplier. However, the gourmet market since ignored me and not replying to my emails any longer. Poor customer service and their rating shows it.

Ordered 2x 3 litre cans of premium olive oil and a jar of olives. Received 2 large Iberico chorizo sausages (I am a vegetarian).

Phone number does not connect. Contacted via email and Facebook. Only received a reply once had opened a case with my credit card company. Said would dispatch the right goods but never did and did not reply to any further emails or messages.

Lucky for my my credit company were able to reclaim the money for me.

Sadly ordered without checking reviews. They take your money , don’t deliver - and don’t respond to requests for help. Avoid

The first time I have ordered without reading the reviews , fortunately I have paid with Paypal. Order was delivered not complete. They are not interested in replying to messages, avoid this company.

I never received my goods!! The phone number doesn’t work!! I’ve received no response from my submission of two online messages!! Seventy quid down the drain. Appalling ‘company’ I wished I read reviews. DO NOT TOUCH THEM!!

didnt see the trust pilot reviews :( got scammed rotten beef unedible and missed items off order

I wish I had read the Trustpilot reviews before purchasing from this company. THE WORST ONLINE RETAIL EXERIENCE EVER !!! Do not buy from this company. I ordered 9 items for a tapas night. They were not delivered when scheduled and when they did turn up, 5 days late, all the fresh and frozen items had defrosted. I called the number on the website - fake and emailed them numerous times but still no refund. Have now taken the payment up with my credit card provider.
Absolutely disgraceful way to do business.
Do not use this company.

Please avoid - awful supplier. Purchased £160 of Sashi beef for a special occasion. What we received was rancid when defrosted. Smell became stronger as we cut the steaks and we test cooked a portion and it tasted rancid. That was January and we have been emailing and calling to resolve to zero answer. Made one of the group throw up it was that bad. Currently reporting the business. Don't buy from them.

Ordered a number of items on the 18th of this month and took delivery this morning. Unfortunately the big ticket item (worth £72) wasn't included. Attempted to contact them via phone (call cannot be connected - blag number?), via email and their online chat. Waste of time. Contacted bank after reading reviews here. Will put in a claim on the 6th of March as need to wait until then.

This is the worst piece of meat I have EVER bought! I ordered the Fillet Beef 1.6kg. Arrived today. The piece only weighed 1.220kg. Nearly a quarter down, so there goes the first £15. After trimming most of the gristle and fat, I was left with only 960g of meat. But still with fat on. So there goes another tenner! I really should have read the reviews about this dishonest company. If anyone buys from them after reading the reviews, then they deserve everything they get. I am absolutely disgusted with my £60+ purchase.

Just received the box that was supposed to contain my order of a 1.1kg Ribeye and 2 waygu sirloins. There were no sirloins and the Ribeye was only 830g. I've emailed and phoned but having just read these reviews I'm not expecting much in respect of customer service....

I’ve used this company twice and had good steak delivered on time. This time my order has been cancelled with no reason given. They don’t answer the phone or reply to emails. I won’t use them again.

Product not received. Called and emailed them for a week but no one answer phone or email whatsoever! Looks like they are either a scammer or a extremely bad business. Avoid!

The premium cod loin I ordered and paid for turned up as a small bag of cod scraps.
No reply to my email.
I don't know how they get away with it.