AVOID AT ALL COST !!!
AVOID AT ALL COST !!!! Products fake dont even get any order confirmation. Hard to contact to discuss as apparently nobody in the office speaks English. Literally pull the other one guys
27 september 2026
Omdöme utan inbjudan
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
We are a UK-based fragrance store specialising in premium and niche perfume decants, offering customers the opportunity to experience luxury scents without committing to a full bottle. Our collection features a carefully curated range of designer and niche fragrances from some of the most sought-after houses in the world. Every decant is hand-prepared with care, ensuring authenticity, quality, and consistency in every order. We focus on providing a reliable and transparent service, with fast dispatch, secure packaging, and clear communication throughout the buying process. Whether you’re exploring new scents or looking for a convenient travel option, our decants are designed to make luxury fragrance more accessible. Customer satisfaction is at the heart of what we do, and we are committed to delivering a smooth and trustworthy shopping experience from start to finish.
Kontaktuppgifter
Storbritannien
- thefragrancestore.uk
4,0
Bra
13 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wanted to order a fragrance for holiday…
Wanted to order a fragrance for holiday and i was able to get quite a few samples and they came so quick and smelt amazing! It’s such a cool idea i never thought about before to try before you buy and the website has so many exclusive fragrances and so easy to navigate! will deffo use again and they also give you free samples too!
21 september 2026
Omdöme utan inbjudan
Samples came really quick and it was…
Samples came really quick and it was neatly packaged. Even the package smelt nice. Will be buying more samples soon.
21 september 2026
Omdöme utan inbjudan
Amazing experience ordering and very…
Amazing experience ordering and very timely delivery. The perfumes smelt amazing and the website is one of the best I’ve ever seen for samples. Brilliant packaging and attention to detail. Will definitely order from here again
31 augusti 2026
My now go-to for quality decants
What a pleasurable company to do business with! I’ve ordered with a fair few different companies before finding The Fragrance Store and they will now be my go-to and recommended for fragrance decants. Easy website to navigate, good, friendly communication, swift despatch but most importantly, the packaging is secure, leak proof and the very good quality atomiser just finishes off an all round positive experience! Thank you.
6 augusti 2026
Omdöme utan inbjudan
Highly recommend!! 10/10!
Brilliant brilliant service & I highly recommend!
Their service is impeccable 10/10 and their website is very easy to navigate, especially as a fragrance novice myself, I didn't really know what expensive aftershave to buy so I ended up finding these guys before I made a big purchase
But I've realised that instead of buying a 100ml+ bottle, I'd rather stick with these guys where I can carry the spray with me anywhere I go and spray. Genuinely perfect for nights out where you want the scent to remain throughout the night - I'm buying a lot more samples for my holiday soon! will definitely be taking their recommendations for the summer scents!
29 juni 2026
Tinting eyebrow and eyelash service
Khushbu was very friendly and kind. Amazing eyebrow and eyelash tinting. I feel fabulous 🥰
1 juli 2026
Omdöme utan inbjudan
The website is really easy to navigate…
The website is really easy to navigate and ordering is a breeze.i received my order promptly and what i received smell amazing. only one criticism is that the label on the samples were not very readable. they looked like they had gotten wet and blurred although my package was dry,other than that i would definitely order from them again.
15 maj 2026
Svar från The Fragrance Store
Hello Sean,
Thank you very much for your review, we really appreciate it. We’re glad to hear the website was user friendly and that the entire process was smooth.
Regarding the label on the samples, we’re aware there was an issue where our label font was black/red which may seem like it has been blurred - however we can assure you this was due to an error with the label machine which has now been rectified.
Many thanks for your kind review once again, and we look forward to you shopping with us again soon.
Warm Regards,
The Fragrance Store
Package leaked and they refused to give…
Package leaked and they refused to give me a refund due to not having a picture. Wouldn’t recommend
11 maj 2026
Svar från The Fragrance Store
Hi Natasha,
We’re sorry to hear about your experience. However, we take pride in the quality of our packaging. All fragrance samples are placed in secured grip-seal protection bags and padded packaging before dispatch.
We requested photos of the reported leakage so we could properly investigate and assist further, but unfortunately none were provided and the packaging had already been discarded. Without evidence of damage or leakage, we’re unable to verify the claim.
We always encourage customers to contact us directly with photos immediately upon delivery so we can resolve genuine issues quickly and fairly.
Warm Regards,
The Fragrance Store
Perfect Service and a Great First Impression
I recently ordered the Oud Maracuja and had a great experience from start to finish. The fragrance arrived quickly with fast shipping, and it was very nicely packaged. I was also impressed that it came with a high‑quality atomiser, which made the whole experience feel premium. Overall, really happy with the service and would definitely order again.
25 april 2026
Svar från The Fragrance Store
Hello Idrees,
Thank you very much for your positive feedback and taking the time out to share your experience with us. We’re delighted to hear we made a strong impression on both our product and service.
We truly appreciate your support, and look forward to serving you again soon.
Warm Regards,
The Fragrance Store
Really happy with my purchase and came…
Really happy with my purchase and came very quick
26 april 2026
Svar från The Fragrance Store
Thank you very much for your positive review Rodney. We truly appreciate you taking the time out to share your great experience with us. Thank you once again for your support, we look forward to your next order.
Warm Regards,
The Fragrance Store
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