⚠️ CONSUMER PROTECTION WARNING – THE EXTREME COLLECTION
I am publicly raising a serious consumer-protection concern regarding The Extreme Collection, based on my personal experience with Order #4700
After I posted truthful reviews describing my actual experience with this order, The Extreme Collection’s customer service team deliberately removed my reviews from its social media accounts and subsequently restricted my account from posting further reviews.
This goes beyond an ordinary disagreement with a customer. The selective removal of genuine negative consumer reviews, while allowing positive reviews to remain, raises serious concerns under EU consumer-protection law.
Under the EU Unfair Commercial Practices Directive (UCPD), businesses are prohibited from engaging in misleading practices involving consumer reviews. The European Commission's guidance specifically addresses the practice of displaying positive reviews while suppressing or deleting negative reviews.
Legal reference:
European Commission, Guidance on the interpretation and application of Directive 2005/29/EC concerning unfair business-to-consumer commercial practices — particularly the provisions concerning consumer reviews and endorsements.
Relevant EU legislation:
Directive 2005/29/EC — Unfair Commercial Practices Directive (UCPD), as amended by Directive (EU) 2019/2161.
I therefore consider the conduct I experienced to raise a potential breach of EU consumer-protection rules, and I reserve my right to bring this matter to the attention of the relevant consumer-protection and regulatory authorities.
Consumers have the right to access genuine and representative customer experiences, rather than a selectively curated version of customer feedback.
My review was based on my genuine experience with Order #4700, and I stand by the facts stated in it.
⚠️ Consumers: please be aware!