Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Se mer
We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Se mer
I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Se mer
Företaget har svarat
Företagsinformation
- Cykelaffär
- också i
- Cykelreparation
Skrivet av företaget
At The Cycle Room, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with The Cycle Room means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, The Cycle Room is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.
Kontaktuppgifter
Unit 27, Peartree Industrial Estate, CO3 0JN, Colchester, Storbritannien
- 01206 699311
- ridersupport@thecycleroom.co.uk
- thecycleroom.co.uk
4,7
Utmärkt
1 tn omdömen
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70-year old's experience of buying an E-bike
I bought an E-bike at this Specialized store and needed a lot of guidance on how to use it (being an older cyclist, not very comfortable with using a computer/ smart phone to manage all the features of the bike. Biagio was very patient! And very good at explaining everything. Previous assistants were also very helpful and respectful of my needs too. It took 2 hours of explaining but I feel fairly confident now and know that I can ring in with any problems I have any time
25 juni 2024
Omdöme utan inbjudan
Great service and fantastic choice of e-bikes
John talked me through the features of each e-bike. He really knows his stuff and couldn’t have been more helpful.
This is the fourth bike we have purchased from Cycle Revolution and wouldn’t go anywhere else.
19 juni 2024
Omdöme utan inbjudan
Kind, generous, and informed team!
The staff at Giant Norwich (a branch of cycle revolution) have been so kind, helpful, and knowledgeable in the purchase of my new bike. A great service! Thank you
11 juni 2024
Omdöme utan inbjudan
Good online service…
Had the product in stock when seemingly in short supply, fair pricing, delivery was on time.
29 maj 2024
Despite the website saying my bike was…
Despite the website saying my bike was in stock before purchase, I was then told there was a delay in the supply and I would be contacted when the bike was ready.
My free 20 day bike insurance has come and gone and I still have no idea when I will receive my bike. It’s all a bit disappointing
Company have been in touch and clarified situation and I am now very happy with the order and expect my bike soon
28 maj 2024
Svar från The Cycle Room
Hi Jim, thank you for your review.
The bike you ordered was in stock with our supplier (Giant) rather than in the store itself at the point of your order, sorry if this wasn't clear enough for you.
I will follow up with the store now to ensure you are continuously updated. We are doing all we can to speed this up for you, however, this is completely out of our hands as we are waiting on Giant themselves.
Regarding the free bike insurance, this is 30 days so you will have a few weeks left on arrival. If you find this is not the case, please email support@cyclerevolution.net and we will have this renewed for you.
Thanks, The Giant Norwich Team.
The bike I wanted was out of stock…
The bike I wanted was out of stock everywhere I tried until I got an email from the Colchester shop confirming they had one left and transferred it to Norwich who kept me updated..definitely great experience and will use again
24 maj 2024
Still waiting to find out when my bike…
Still waiting to find out when my bike will be delivered nearly 2 weeks after ordering and paying
22 maj 2024
Svar från The Cycle Room
Hi Steve, Thanks for your review.
I can see from our records that we attempted to call you on the same day you placed your order and left a message. The bike required ordering from Giant, which was also completed on the same day too. The delay is from Giants side, so it's unfortunately out of our hands. I will get the store to contact you with an update today.
Thanks, The Giant Norwich Team.
Thank you to the heroes who mended my…
Thank you to the heroes who mended my electric bike; an unfamiliar make, needing an obscure part which had to be ordered from China. I’m so grateful for the trouble you took and delighted to have my bike back.
15 maj 2024
Omdöme utan inbjudan
Why Go Anywhere Else?
I have bought all my new bikes, accessories, components and had the servicing/various repairs done at Cycle Revolution since late 2019.
Nothing has ever been too much trouble for them, they have been available for advice either in person or over the phone, have generally been able to fix a small issue upon walking in, or more larger/in-depth repairs and servicing within a good timeframe.
Basically, they have made my cycling life very simple and it turn, enjoyable.
Being based in the town it is great to have a local bike shop I know I can trust and rely on.
1 april 2024
Only sent half of the drop out kit
Only sent half of the drop out kit, the non drive side. (It was missing the rear mech hanger and lock nut from the drive side).
25 april 2024
Svar från The Cycle Room
Hello, thank you for your review. We apologise that we didn't send out the full kit as stated on the website. This was completely our error for missing due diligence, for which we can only apologise.
I understand the store sorted the issue as quickly as they could and that you have now had a full refund. Luckily this is the first time we've heard of this happening and will do our best to keep it that way.
Thanks, The Cycle Revolution Team.
Very helpful staff.
2 april 2024
Excellent service!
It was great service buying a bike with Cycle Revolution. They had the exact bike that I was after. After a purchased the bike, the communication was excellent and I collected my bike within 8 days with no issues. I will not hesitate to use this company again!
27 mars 2024
First class service by Cycle Revolution
All of my questions as regarding the bike were answered fully and all the people I spoke to gave a great service. Bike was fully assembled and delivered to Scotland at a very reasonable cost.Would not hesitate in recommending Cycle Revolution and with the discount offered the bike was ideal for me.
29 mars 2024
Helpful & Knowledgable (Go the extra mile).
Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra mile.
I use cycle revolution every year with my cycle to work scheme, as do my team.
Super service, great communication & high quality bicycles. Cannot give enough plaudits for the service provided.
Genuinely nice people!
Thank you.
8 april 2024
Omdöme utan inbjudan
Excellent product at a good price
The only reason for 4 stars and not 5 is the lack of decent tracking information and the item arrived a day later than expected (it was however a bank holiday weekend so I shouldn’t be too harsh!). Otherwise it was a great experience overall and at a decent price.
28 mars 2024
Svar från The Cycle Room
Hi Paul, Thanks for your review.
Apologies if you didn't receive any tracking information, sometimes it can end up in a spam folder.
Regarding delivery times, all timings are working days only, but we will endeavour to make this clearer for our customers in the future.
Thanks, The Cycle Revolution Team.
Poor service
Bottom Bracket ordered sent in damaged box that had been cellotaped up and in a wafer thin paper bag. Not good enough for a £159 item. Wont use a again.
28 mars 2024
Omdöme utan inbjudan
Svar från The Cycle Room
Hello, thank you for your review.
We're sorry to hear the packaging of your item was insufficient. This is not what we aim for as a company. I trust the item itself was in perfect condition as this is our main concern? Please email support@cyclerevolution.net with more information so we can ensure this won't happen again in the future. Thanks, The Cycle Revolution Team.
Excellent cycle store
James, Dano and team were hugely helpful in my purchase of a Cannondale CAAD13. Patient, knowledgeable and pleasant to deal with, taking the time to explain mechanics I was unfamiliar with. Great bike fit. Highly recommended!
16 mars 2024
Omdöme utan inbjudan
Super quick online transaction
Super quick online transaction. Had struggled to find a particular S-Works Helmet. Cycle Revolution had best price (and low cost fast delivery). Trific!
27 februari 2024
A satisfied customer
Online order was dispatched and delivered fast. Item was well packaged and was exactly as described. Thanks Cycle Revolution!
30 januari 2024
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