Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Se mer
I have been buying my gin/rum boxes for over 5 years from what was the Craft Gin Club, now The Curious drinker. I love the fact that you get bespoke gins that can't be bought anywhere else & the surpr... Se mer
Very easy process for ordering and quick delivery. The cancellation process was also quick and easy but would prefer to be able to click a cancel button on the app. Desmond Jones was very helpful wit... Se mer
Företagsinformation
Skrivet av företaget
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Kontaktuppgifter
Alpha House, 100 Borough High Street , SE1 1LB, London, Storbritannien
- members@thecuriousdrinker.com
- thecuriousdrinker.com
3,9
Bra
5 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very poor service
Very poor service.
mis lead before purchasing.
Poor communication and lied during that and then radio silence. still no product shipped either.
very poor customer service.
*** I KNEW IT WAS A SUBSCRIPTION SERVICE. but you said it would have been dispatched on no later than the Thursday. still has not been dispatched and still not replayed to my emails.
16 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Khye, Thank you for your feedback.
When joining The Curious Drinker, we make it clear throughout the sign-up process that you're purchasing a subscription, with multiple reminders before checkout is completed. Following sign-up, members also receive a series of emails explaining how their membership works, including how to manage, pause or skip future boxes.
We're proud of both our membership experience and the service our team provides, so we're disappointed to hear your comments regarding communication. If your order is still outstanding, we'd encourage you to contact our team at members@thecuriousdrinker.com so we can look into it and provide an update.
We appreciate you taking the time to share your feedback.
Kind Regards,
James
Memberships Executive
Very friendly and helpful.
23 juni 2026
Omdöme utan inbjudan
The way that the Young Lady Anna
The way that the Young Lady Anna, actioned my issue and resolved my concerns.
23 juni 2026
Omdöme utan inbjudan
Desmond was really helpful on the…
Desmond was really helpful on the phone. I am still waiting for confirmation of a refund (due to an error and subscription not being cancelled on the website) so I may submit another review at that point. So far the customer service has been good.
23 juni 2026
Omdöme utan inbjudan
They do not send reminders prior to…
They do not send reminders prior to charging you. If they sent an email in advance it would allow you to pause or skip. All they do is charge you and make it impossible to cancel even though there is plenty of notice. In addition, I couldn’t get into my account to check as it kept saying ‘there is a problem’. Also, although I have now cancelled my membership on the website, they expect me to phone as well. Assume it’s to try and persuade me to stay- no chance.
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Liz, Thank you for taking the time to share your feedback.
Our monthly membership payments are taken on the 23rd of each month, and this date remains the same each month so members know when to expect their payment.
Members can pause, skip or make changes to their subscription at any time before their monthly order is processed. Once an order has been processed, we're unfortunately unable to stop it, but members are never stuck with a box and can return it to us in line with our returns process.
To complete a membership cancellation, a quick phone call is required. This allows our team to ensure your cancellation is processed correctly, answer any final questions and gather valuable feedback from our members.
We appreciate your comments and will take your feedback on board as we continue to review and improve our member experience.
Kind Regards,
James
Memberships Executive
Avoid these scammers
Avoid these scammers. I emailed to cancel my subscription, and they said I needed to call them. I stayed 10 minutes on the line without any answer, then they hung up.
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Daniel, Thank you for your feedback.
We're sorry to hear you were frustrated by the cancellation process. Membership cancellations do need to be completed over the phone, as it gives our team the opportunity to answer any final questions, gather feedback and ensure everything is processed correctly.
While our average call wait time is around 2 minutes, we do experience busier periods where waits can be a little longer. However, we're sorry to hear you were unable to get through on this occasion, as that's certainly not the experience we want for our members.
If you still need any assistance, please email us at members@thecuriousdrinker.com. Our team will be happy to help with any customer service enquiries by email, while our phone line is dedicated to membership cancellations.
Kind Regards,
James
Memberships Executive
A good introductory offer but I decided…
A good introductory offer but I decided not to take out a regular subscription. Anna helped me to cancel in a clear friendly and highly professional way
23 juni 2026
Omdöme utan inbjudan
I ordered a sample box but was not
I ordered a sample box but was not impressed and emailed to say I did not want any more parcels but they kept sending them charging me £47 a month they have ignored my requests to stop sending more of their crap iwill have to get my bank to stop payments
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Mr Colin, Thank you for your review.
We're sorry to hear that you weren't impressed with your first box.
We would, however, like to clarify that membership cancellations cannot be completed by email. To cancel a membership, we ask members to give our team a quick call so we can ensure the account is closed correctly and answer any final questions. The average cancellation call takes around two minutes, including wait time.
From your review, it doesn't appear that your membership has been cancelled through our normal process. If you still wish to cancel, please contact our team and we'll process this for you as quickly as possible. If you're unable to locate the cancellation number, simply email us at members@thecuriousdrinker.com and we'll be happy to provide it.
We'd also recommend not cancelling payments directly through your bank before your membership has been properly closed, as this does not automatically cancel an active subscription and can lead to unnecessary complications. If you've recently been charged for a box you no longer want, please get in touch with us as we also have a straightforward returns process and will be happy to explain your options.
We look forward to helping you resolve this.
Kind Regards,
Sophie
Memberships Executive
Cancellation
Anna dealt with my cancellation very well - the usual offers were made to me but I'd already decided to cancel completely. I've had a few nice bottles during my short time with the Curious Drinker. The one downside I thought was the fact that the magazine stated that all the products in the last box were all vegan. Then in the same magazine it went on to tell the story of one of the bottles being made with honey from a local bee type. These things need to be more accurately described and verified by 'barnivore' for instance.
22 juni 2026
Omdöme utan inbjudan
Shocking service with no refund.
My first (welcome) and second box arrived damaged, the second box was ripped and taped back up with all the items missing excluding the small pack of chocs and broken pack of nachos. When reporting this (with photos), I went through about 6 emails trying to get a refund, battled to cancel my membership several times and then was told to return the items for a refund. Shocking and stressful service!! Ive reversed my credit card charges due to getting no support.
1 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Jay, Thank you for your feedback. We're sorry to hear that you were left feeling disappointed.
Your first box was our Free Taster Box, for which only postage and packing was charged. When you contacted us to report that one of the snacks had been damaged, we apologised for the inconvenience and offered a discount on your next box as a goodwill gesture. When you advised this wasn't satisfactory, we then issued a full refund of your postage and packing costs.
We take customer service very seriously and always aim to resolve issues fairly and promptly. Where items are reported as significantly damaged or missing, we do investigate and, where appropriate, may request their return as part of the claims process.
We wish you all the best moving forward.
Kind Regards,
Sophie
Memberships Executive
Membership cancellation is made as difficult as possible
The only way to cancel your membership is by phone. You cannot cancel via their website or by email. This is very frustrating and deeply inconvenient. And I was on hold for over 20 minutes, with a mindless automated message on a constant loop. And of course, they beg you not to cancel when you eventually speak to a human being. All in all, this was a dreadful customer service experience and I can confidently say that I will never sign up for a subscription from The Curious Drinker ever again. I'd recommend you to avoid them too, unless you enjoy being frustrated.
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Daniel, Thank you for taking the time to leave your feedback. We're sorry to hear that your cancellation experience was so frustrating.
We appreciate that calling to cancel isn't everyone's preferred option. However, we do ask members to call us so we can ensure memberships are closed correctly, answer any final questions and gather valuable feedback. While our average cancellation call takes around two minutes, including wait time, there can unfortunately be longer waits on our busiest renewal days due to higher call volumes, and we're sorry if this was your experience.
During the call, our team may let members know about options such as skipping or changing their subscription, but these are simply offered as alternatives. If a member wishes to cancel, we will always process their request.
While cancellations cannot be completed by email, members who are unable to locate the cancellation number can email us at members@thecuriousdrinker.com, and we'll be happy to provide it and assist with any account queries.
We genuinely value all feedback, even when members choose to leave, and we're sorry that we didn't leave you with a better final impression. If a renewal has already been processed, we'd also like to reassure you that you're never stuck with a box. We have a straightforward returns process, and our team will be happy to explain how to return it if required.
Thank you again for sharing your experience.
Kind Regards,
Sophie
Memberships Executive
Absolute Farce to cancel
Absolute Farce to cancel much like what everyone else has said here.
They do not offer the information to cancel or call them on their website, their 'contact us' page it broken conveniently so you cannot get their number.
I used their messaging service requesting to cancel THREE Times and not one time did I get a response advising I had to call or any confirmation of even receiving my messages.
Now on hold for an extortionate amount of time just to tell them to jog on.
Cant wait for the sales bs I am about to be exposed to.
Why make it so difficult and cause your ratings to bomb by restricting people instead of accepting it? such a horrid tactic.
I have been asked if id like a call back and to put my mobile number in and im refusing, after several times and 6minutes on hold it says 'goodbye' and disconnects the call! Absolute Scam, this cant be legal.
Also, now when you try to key in your mobile number it ignores it. No way is any of this ok.
Hillerious cut and paste response from the company but no acknlowledgement of their contact page being broken or the fact their phone cut off the call at 6 minutes.
Its ok, if you sign up to an online pre-pay card and put a £1 on it, you can change your bank details to that card and never think of it again people, I used HyperJar <3
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Sara, Thank you for your feedback. We're genuinely sorry to hear how frustrating you've found the cancellation process.
We do ask members to call us to cancel their membership, as this allows us to ensure cancellations are processed correctly, answer any final questions and gather valuable feedback. The average cancellation call takes around two minutes, including wait time.
If you experienced long hold times or issues with the callback system, we sincerely apologise. Today is one of our busiest days of the month as subscription renewals are processed, which can result in higher than normal call volumes. That said, we appreciate how frustrating this can be and are continually reviewing ways to improve the experience.
We're also sorry to hear that you felt your messages weren't responded to. We certainly don't ignore members, every query received by us would have sent you an auto-response and we respond to all queries within 48 hours, on average within 24. So if you haven't received a response, your email may have not reached us.
Finally, we'd like to reassure you that no member is ever stuck with a box. If your renewal has already been processed and you no longer wish to receive it, simply get in touch with us and we'll explain our straightforward returns process so the box can be returned and the matter resolved.
If you're still experiencing any issues, please email us at members@thecuriousdrinker.com and we'll be happy to help get everything sorted as quickly as possible.
Kind Regards,
Sophie
Memberships Executive
Stupidly hard to cancel a subscription
Stupidly hard to cancel a subscription. They claim that it is easy to find the cancellation button in the members area but I isn't even labelled as a cancellation button it's labelled as "Want to take a break? Click here."in tiny writing under a box. You then have to go through a questionnaire to find a phone number to then call them to go through the same questionnaire you have already done, so they didn't need to change it for the sake of getting more feedback did they?
To top it off my partner who received a taster box as a add on gift through DIFFERENT website has now been charger for a subscription he did not sign up to.
Absolute scummy business tactics with no justification.
12 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Eve, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling so frustrated.
We appreciate that our cancellation process isn't everyone's preferred approach. Within the members' area, members can access the cancellation journey via the "Want to take a break?" option, where we first offer alternatives such as skipping or changing a subscription. If a member still wishes to cancel, they are simply asked to call our team. The average cancellation call takes around two minutes, including wait time, and allows us to answer any final questions, gather feedback, and ensure memberships are closed correctly.
Regarding your partner's account, we'd like to clarify that we cannot create a subscription on someone's behalf. If your partner has been charged for a subscription, they would have had to create a membership themselves, agree to our Terms & Conditions during sign-up, and would then have received a series of emails confirming their membership, account details and upcoming renewals.
We'd also like to reassure readers that no one is ever "stuck" with a box. If a member receives a delivery they no longer wish to keep, we have a straightforward returns process in place. Simply get in touch with our team and we'll explain how to return the box so we can resolve the matter as quickly as possible.
As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to investigate both accounts, answer any questions and help resolve any outstanding issues.
We appreciate your feedback and are always reviewing our processes to ensure we provide the best possible experience for our members.
Kind Regards,
James
Memberships Executive
Don't expect to ever cancel
Don't expect to ever cancel. You have to phone up and then when you do cancel they dont actually do it and you receive another charge and delivery. Be warned!
23 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Mike, Thank you for your review.
Members do need to call us to cancel their subscription, and the average cancellation call takes around two minutes, including wait time. We choose to handle cancellations this way so we can ensure memberships are closed correctly, answer any final questions, and gather valuable feedback from our members.
We certainly do not intentionally continue memberships after they have been cancelled. If you were charged after speaking with our team, we'd very much like the opportunity to investigate what happened, as that is not the experience we aim to provide.
As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to look into your cancellation, any charges, and any deliveries that may have been sent. If an error has occurred, we'll work with you to resolve it as quickly as possible.
We appreciate you taking the time to leave your feedback.
Kind Regards,
Sophie
Memberships Executive
nice drink and good service but be…
nice drink and good service but be careful - they make you call to cancel.
22 juni 2026
Omdöme utan inbjudan
Offensively difficult to cancel.
Not only did this company cause me to lose thousands of pounds by converting the Gin Bond 2 investments into probably-worthless shares, but then they added insult to injury by making it impossible to cancel without making a telephone call and listening to a bunch of marketing spiel. It should be illegal that once I had told them in writing that I wanted to cancel and they'd confirmed in writing that they'd received that message, I should still have to telephone. As a matter of policy, I never resubscribe to any subscription that behaves like that when you want to cancel, so bye, Curious Drinker, if I could give you zero stars I would.
22 juni 2026
Omdöme utan inbjudan
Impossible to cancel
Impossible to cancel. Online form for membership management progresses so far then gives you a number to call with a recorded message that plays on loop.
22 juni 2026
Omdöme utan inbjudan
Svar från The Curious Drinker
Hi Sean, Thank you for your feedback.
While we do require members to call us to cancel, it certainly shouldn't be impossible. Our cancellation process is designed to ensure memberships are closed correctly, give members the opportunity to ask any final questions, and help prevent any unintended future renewals. The average cancellation call takes around two minutes, including wait time.
If you encountered a recorded message looping without being able to reach a member of the team, that is not the experience we aim to provide. It's possible you may have called outside of our operating hours, or there may have been a temporary issue with the phone system.
For anyone experiencing difficulties, our team can also be contacted directly at members@thecuriousdrinker.com and we'll be happy to assist, provide the correct cancellation number if needed, and help resolve any account queries.
We appreciate your feedback and will continue to review our processes to ensure members receive the level of service they expect.
Kind Regards,
Sophie
Memberships Executive
Anna was very helpful
22 juni 2026
Omdöme utan inbjudan
Always such a treat to receive a gin…
Always such a treat to receive a gin box. Ginned magazine is great, with lots of wonderful cocktail suggestions. The snacks are unusual and very nice. The customer services team are very helpful too. Anna from customer services was very helpful in assisting me with my query.
22 juni 2026
Omdöme utan inbjudan
Fantastic Experience with The Curious Drinker
I’ve had an absolutely brilliant experience with The Curious Drinker. The boxes they deliver are excellent, really well put together, thoughtfully curated, and packed with great products. The value for money is outstanding, especially considering the quality and variety you get each time.
Every delivery has felt like a treat, and it’s clear a lot of care goes into what they do. Highly recommend to anyone looking for something fun, different, and great value.
Should out to Desmond who was very professional & friendly over the phone
22 juni 2026
Omdöme utan inbjudan
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