Excellent service, nothing was too much trouble, they arrived on time, completed all the work, were clean and tidy and did a super job. They were able to advise on some extra work that needed doing, w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having been let down by a national boiler service twice, I decided to go local an so glad I did. Booked speedily and turned up on time they acted professionally and were well organised The price... Se mer
Following a cancelation from British Gas, despite having a maintenance contract with them. these guys were very quick, Efficient and friendly. They serviced my boiler and gas fire without any fuss.... Se mer
Oli conducted a condition assessment of my boiler. He was highly knowledgeable and demonstrated excellent customer service by being both polite and patient in answering all of my questions. Oli... Se mer
Företagsinformation
Skrivet av företaget
Boilers | Air Conditioning | Heat Pumps | Solar
Kontaktuppgifter
Unit 1 Lochin Marine, TN31 7HJ, Rye, Storbritannien
- 0800 022 4745
- admin@better-services.co.uk
- theboilerlink.co.uk
4,8
Utmärkt
50 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Professional and knowledgeable
Professional and knowledgeable
Very prompt service came out quickly to our breakdown. Immediately solved the problem, got parts very quickly and back out when they said. I would highly recommend them.
12 oktober 2021
Omdöme utan inbjudan
Excellent service
Excellent service, great communication and very prompt. Very competitive price and cannot fault at all. No hesitation in recommending.
6 oktober 2021
Omdöme utan inbjudan
Highly Recommended
Absolutely no issues at all. Very professional from original quote to installation and all for a very good price.
Highly recommend.
5 oktober 2021
Great service at a very competitive price
Oliver from "the boiler link" changed the boilers in 2 of my rented properties. Great service, very efficient, clean and professional. Communication was great too and I will definitely use "the boiler link" again. The price charged was also very competitive.
28 september 2021
Boiler problems sorted
Our old (17 year old) boiler broke down so no hot water, Oliver came to investigate did a few repairs, we were already thinking about a new boiler so asked Oliver for a quote. Oliver gave us a quote and said he could fit it the next day. I have always been weary about companies that can fit you in straight away but how wrong was I, an absolute fantastic team / job has been done. The lads turned up did all the work, kept things neat and tidy cleaned up after themselves didn't really know they had been. With a new boiler fitted we had a leak on a radiator valve that was also sorted without any delay.
An absolute top job by a top team and will definitely recommend to friends if they have any problems with boilers in the future.
Cheers
Mal & Sara
22 september 2021
Omdöme utan inbjudan
Good service 😊
Good service, Came out and serviced our boiler as promised, Would recommend.
11 september 2021
Omdöme utan inbjudan
First class service from start to…
First class service from start to finish, Tom the engineer looked after us and explained how everything works and nothing was too much trouble. And to top it off a great price as well
8 september 2021
Polite and prompt service
Required our condenser boiler to be serviced at a commercial site along with a few other jobs to be quoted. Quick to respond, fast and tidy without any issues.
6 september 2021
Omdöme utan inbjudan
Boiler Link Highly Recommended
We have used the Boiler Link for over 2 years now. Initially Oliver and the team serviced an old boiler. What impressed me the most, was that the team from Boiler Link took the time to explain our options.
We continued with the existing boiler for a year and then decided to have a new boiler installed. Once again Oliver took the time to fully understand our options. Oliver takes a more consultative approach and asks lots of questions, which means that you are able to choose the boiler and heating system which is appropriate to your requirements.
We would highly recommend.
3 september 2021
Omdöme utan inbjudan
Replaced my old outdated boiler
Replaced my old outdated boiler. Very pleasant engineer helpful and friendly.
28 augusti 2021
They come in my house and they give me…
They come in my house and they give me a quote! I was agree! Next day come another guy to start the job . They want to put all my pipes outside the walls ! This guy spent half hour working half hour smoking ! They didnt clean the housr after them ! They didn’t put any carpet protector .
The job was to change all the old sistem with another new (new boiler , new pipes) ! At the rnd of the job i show them that in my house i havr pipes they use (my old pipes)
They promise to put isolation on my pipes to not make sounds ) they didnt put ! They charge me with 300 £ just because i didnt want to come with pipes stright from floor to radiators! Because ive move the boiler position they supposed to movr the gas pipes and they pass with the pipes under my kitchen door! This wasnt very safe for my kids because they can pass straight to the pipe! If somebody want to work with them please be aware what they can do in your house ! They ask gir a lot of money and they want to finish the job as quickly they can ! If they didn’t recognise maibe they dont forget that i have cameras! Thanks
26 augusti 2021
Svar från Better Services Group Ltd
Hi Daniela,
Thank you for taking your time to leave a review.
Firstly, when we arrived to carry out the survey and quotation you mentioned nothing about wanting pipework to be chased into the walls. You then waited until we had completed the whole of the upstairs heating system to mention this! We then advised you there would be an extra charge of £300 to remove the work we had already done and supply extra materials for the pipework to be run in the walls, which you accepted and signed to say so (which you denied when it came to making payment).
As for the engineer spending half an hour working and half an hour smoking, as you say, you have CCTV so it would be very interesting to see the footage to back up your claims as you also stated that he didn’t turn up until 10 and left at 2 which is very strange as the tracker on his van shows he arrived just after 8 and didn’t leave until nearly 6pm.
You also told us on the second day of the job that you were going away for 4 weeks the next day so we couldn’t possibly finish the job. You then returned 5 weeks later, booked us back in to finish the job, cancelled the appointment at 8pm the night before and then told the engineers it was their fault the job wasn’t done as nobody turned up yesterday!
The position of the gas pipework was agreed with you prior to installation, when you said you didn’t like it we replaced it free of charge. We also installed new hot water pipework throughout the house as you insisted that this was part of a central heating system because it was connected to the boiler. This was also not charged for.
We never promised to put isolators on pipework to stop it banging as it would make absolutely no difference and correctly installed pipework would not bang anyway so there should be no issue.
I totally agree with you that we wanted to get the job done as soon as possible. As you can imagine, when we quoted the job for 3 days labour which then due to you changing things and been very difficult every step of the way turned this into 6 days plus a day where we did nothing after you cancelled the night before, we were desperate to get the job finished.
Over several sites we have over 200 5 Star reviews, if you believe our workmanship is not up to standard, I suggest you contact Gas Safe Register for an inspection of the work.
Kind Regards,
Oliver
Fanatic service from start to finish
Fanatic service from start to finish. Would highly recommend this company
21 augusti 2021
Omdöme utan inbjudan
Great service and on the day…
Great service and on the day installation. Answered all my questions, very patient and confident in their work. Can not rate them more highly and you can't go wrong with choosing them for your boiler installation.
On time and tidy workers as well!
21 augusti 2021
Excellent service and clear…
Excellent service and clear communication.
17 augusti 2021
Omdöme utan inbjudan
Boilerlink 👏👏
Oliver & his team were fantastic. So helpful glad I had Boilerlink install my boiler. Would recommend them
14 augusti 2021
They have been absolutely superstars at…
They have been absolutely superstars at sorting out faulty boiler out. Their prices were reasonable and their customer service has been out of this world. Can’t rate them highly enough. Really lovely fella came out to do the work. Ten out of ten!
5 augusti 2021
Omdöme utan inbjudan
10/10 service
What can I say, I am so pleased with the service from the team at The Boiler Link, from beginning to end The Boiler link has helped me loads, my boiler broke down in the morning and it was fixed in the evening, on top of this, they were competitive on price and very attentive throughout. I would highly recommend this company to anyone.
30 juli 2021
Boiler leak
Had a boiler leak and put an article on my builder and straight away i got a reply and offered to come take a look at short notice.
Explained everything and carried out the work as stated and fixed our problem.
Also was very helpful explaining the boiler cover that we have now taken with this company and carried out are annual boiler service at the same time as fixing our problem.
Very happy with this service and would definitely recommend this company.
Thank you
20 juli 2021
Omdöme utan inbjudan
Efficient and great service!
The fan on my elderly mum’s boiler broke. Oliver was exceptional, efficient and made certain the job was done the same day. My mum is very ill with cancer so this was a real emergency and Oliver was brilliant and made the job very easy.
30 juni 2021
Omdöme utan inbjudan
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