Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,3
7 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Senior and recently spent $105.00 for 7 body creams. Delivery driver left parcel in building lobby and parcel was stolen. Body Shop Canada refuses to refund or replace the order. Said delivery was confirmed by the Driver. How can the delivery be confirmed when the parcel was NOT DELIVERED TO THE ADDRESS ON THE PARCEL, i.e. my suite and handed to me. Senior out of pocket $105.00.
I contacted The Body Shop Canada because its reformulated vegan Hemp Hand Protector is vastly inferior to the original product. I had been a loyal customer for years and have even resorted to finding old tubes on eBay.
The responses appeared to come from “The Body Shop Canada Customer Support Team.” They repeatedly expressed empathy, saying they understood my disappointment and appreciated my detailed feedback. However, when I asked for my concerns to be forwarded to the Canadian product team, I was told that this could not be done “from here” and that the matter would now be passed to “a human team member.”
In other words, the apparently personal customer-service responses had been automated, without transparent disclosure. The AI could simulate concern but could not forward feedback, contact the relevant department, provide a notification or take any meaningful action.
For a brand whose entire identity is built around care—for people, animals and communities—nothing says “we don’t care” quite like undisclosed AI repeatedly telling a customer “I understand.”
Using AI for basic assistance is one thing. Allowing it to impersonate a customer-support team and simulate human empathy without identifying itself is another. This non-human customer service is unacceptable and profoundly damaging to The Body Shop’s brand.
I purchased a few items from one of the bodyshop lines (edelweiss) and had a reaction to the product. I notified the company to simply return the products and it has been well over a month of they continually asking questions regarding reactions and requiring personal health information and pictures. It has been almost 2 weeks since there has been any movement on this case as I am now continually told "I had forwarded your ticket to the appropriate team and they will be reaching out at their earliest convenience." The customer service is very poor and I seem to get the run around since I first notified them on May 08, 2026
0/5 experience
Customer service: 0/5
Placed an order for a certain amount to get a complimentary gift. The gift was never sent. Would not have ordered that much if it wasn't for the free gift. Fraudulent business practice.
No explanation from them, no apology. Customer service does not answer emails AT ALL.
Not buying again online - will never get a reply to help resolve the issue.
Ordered on line for $75 worth products..never got my package delivered while I got email tracking my order claiming it had been delivered by Canpar ..probably stolen..as my name on the delivery note was poorly written. Brought this to Body Shop attention. They = AI= artificial Intelligence (!) Suggested to check with my neighbors = if they took my package(!) And assured me it'd be "escalated" to the department in charge of these situations (?)..also I visited their website w/o signing in and noticed a message addressed to me: very concerning as it had my recent bill with my full adress/part of my credit card #..Wooah!!!Canada Privacy law: Do you not respect this please Body Shop..Not sure if I want to continue with them..a nerve wracking and shocking experience to say the least... finally contacted my credit card company who open a " contestation"..and 'll freeze the amount I paid ..ouf 🥴
I've never had any issues with them. I really like their satsuma scented products.
I also like that they're against animal testing and that their products are fair trade and cruelty free.
Their activism for women's rights is also great!
They're working on using sustainable packaging, which is good.
I'd love it if they could get more scents for their body washes, though. Especially chocolate. And mint should be year-round.
They don't care about your privacy!
I had unsubscribed multiple times on their website and also reached out to their customer service 3 times, I was told by the customer service rep that my email has been removed from the list and their manager is aware of the situation. However, I am still receiving junk mail from this. This is against the Privacy Act and the Anti-Spam Law in Canada.
I reached out to them again on Jun 19 and still have not yet hear back from them!
Why shop at a company that does not respect your request?
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
