The Alexandrite has the best selection of NATURAL Alexandrite gems that I’ve been able to find online. I excitedly ordered a pendant for my wife and Leon was happy to help me each step of the way. He... Se mer
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Det här tycker kunderna
I love the pendant, though I wish the opening for a chain was a little larger. I waited a much longer time for delivery than expected.
I have made two purchases from The Alexandrite. Both times they have exceeded my expectations. First was a ring which not only did I receive complaments about rarity of color change along w estimat... Se mer
I am so pleased with my ring purchase! It’s exactly as described, beautifully made! Quality alexandrite with GIA included. Smooth & fast delivery. I couldn’t be happier! I highly recommend this jewele... Se mer
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Företagsinformation
Skrivet av företaget
The Alexandrite is proud to have been approached by British VOGUE and recognized for one-of-a-kind artistic Alexandrite jewelry creations. This is what VOGUE had to say about us: “Known for exceptional design and superb craftsmanship, this New York-based brand was started by a talented jewelry designer fascinated with Natural Alexandrite. Each piece is one of a kind, elegant and exquisite, made with painstaking attention to detail. It will last a lifetime and can be passed through generations as a family heirloom. Alexandrite is a magnificent and unique gem: named after Czar Alexander II, the only stone associated with Royalty, and was the most prized gem amongst Aristocracy in Russia and Europe. The brand inspired by this legendary gem creates masterpieces of jewelry art poetry worthy of a Queen. Wearing it makes you feel like Royalty. Mysteriously changing color from green to purple, it is the birthstone for June, the Anniversary Stone for the 55th year of marriage known to bring luck, happiness, and love. Explore stunning designs at www.thealexandrite.com“ We strive to make each piece showcase the natural beauty of high-end gemstones in imaginative jewelry creations of superb quality.
Kontaktuppgifter
6222 Richmond Ave, 77057, Houston, USA
- +1(833) 233-2539
- support@thealexandrite.com
- thealexandrite.com
Potential buyers beware !!
Potential buyers beware !!! Zero costumer service and multiple red flags.
What suppose to be one of the best experiences of my life picking an engagement ring turned into 2 weeks nightmare, including being yelled at and called a liar by what I believe to be the “owner “ of this circus “company “ .a lot of wasted time and sleepless nights. Finally had to open a case on paypal against them to get my money back . Please save yourself the trouble and spend your money somewhere else .
Update : Not sure how this happened, but seems like they somehow got to delete my review here I left before , there were other bad reviews that are missing as well . I would be very suspicious if all the reviews out there are legit .
I never threatened anyone from this “business “ with anything.
The review I left before was pure explanation of the horrible experience I had and there was zero hate speech.
You seem to be very knowledgeable about how the reviews work here !
As of the “verified “ reviews about your company ….really?? Everyone can leave a review here , there isn’t a fact check . You can ask your friends to register and leave good reviews about you and here we go the glamorous company of yours . I personally was able to contact one of the victims of your business which review was also here and now magically disappeared. She also had to contact paypal for help after waiting months for her money back .If not mistaken was around $7000. My refund was short of $5000.
I also have all the email communication with you on record and how you treated me as a costumer.
31 oktober 2022
Omdöme utan inbjudan
Svar från The Alexandrite
If what you say is true, why do you leave these reviews under different names and aliases without any contact info? All the other reviewers left their real names, email, and phone numbers.
Why do you refuse to provide your contact info even when repeatedly formally requested via Trustpilot? Do you work for a competitor?
Trustpilot never deletes bad reviews, even false and malicious ones. Your review was not deleted even though you wrote it under a fake name.
As for zero customer service, VERIFIED Trustpilot reviews speak for themselves about our customer service, integrity, and the quality of our products. If anyone doubts that these verified reviews are genuine, please contact us, and we will show you the exact transactions for each review with dates and invoices issued and paid by the same person.
Their full names are the same as in these verified reviews. And with a buyer's permission, I can give you their contact info so you can ask them directly.
Our consultants never yell at our clients. Our owner never speaks to clients. It appears that you describe some other company.
Abouslty terrible they rep hassle free…
Abouslty terrible they rep hassle free returns cant ger them on the phone wont respond to text scam counterfir co dont waste ur time im stuck now
18 september 2023
Omdöme utan inbjudan
Svar från The Alexandrite
The same scammer is leaving the 2nd review for the SAME transaction. The first one he left under the name DTP.
He tried to scam us by trying to send a cheap ring with glass-filled ruby, which cost $20, as a return for solid 18k gold GIA-certified high-end ruby.
This person is being investigated for fraud. If any other seller suffered from his scams, please contact us.
He claimed that the ring he received was not as advertised. He said that the ring is not made of rose gold, but it is made of yellow gold. When we asked to show us the ring, he showed us a cheap ring with glass-filled ruby.
We said it was not our ring and again asked him to show us it, which he refused. When we explained that we would not accept a wrong ring in return, he insulted our employee, threatened him personally with physical violence, and called him extremely offensive names.
We have the scans of his messages which our attorney will submit in the court of law. In the end, he tried to blackmail us by threatening to write bad reviews, which would ruin our business.
This is what he is trying to do.
Absolutely terrible terrible experience…
Absolutely terrible terrible experience probably about the worst experience ever had from start to finish then I got the ring they say no hassle returns. I wanted to return the ring and they're giving me problems and saying that I'm trying to cheat them and send them back a different ring and this and that and that and this and give me all kind of problems worse come in the world very fake very fraudulent. They don't stand behind nothing with Advertise. It's all the front very bad experience you will regret highly they are all fake reviews. Trust me I dealt with it, and I was a fool for it.
11 september 2023
Omdöme utan inbjudan
Svar från The Alexandrite
This person is being investigated for fraud. If any other seller suffered from his scams, please, contact us. He claimed that the ring he received was not as advertised. He said that the ring is not made of rose gold, but it is made of yellow gold. When we asked to show us the ring, he showed us a cheap ring with glass-filled ruby. We said that it was not our ring and again asked him to show us our ring, which he refused. When we explained that we would not accept a wrong ring in return, he began insulting our employee, threatening him personally, and calling him extremely offensive names. In the end, he threatened to write bad reviews which would ruin our business.
I got my order very quickly and really…
I got my order very quickly and really like my new ring and the color change!
10 februari 2023
Item is amazing
Item is amazing, great value and customer care, the ring package however can be improved. Overall, happy and satisfied.
6 februari 2023
Beautiful Mens Ring
Great communication with customers. Craftsmanship on the ring is impecable, was received in a timely manner. The ring is beautiful!
19 januari 2023
My alexandrite ring I ordered from The…
My alexandrite ring I ordered from The Alexandrite is a true masterpiece of jewelry with great color change.
11 april 2022
Omdöme utan inbjudan
Svar från The Alexandrite
Thank you for your kind words!
Svar från The Alexandrite
Thank you John!
Alexandrite earrings
This business was very responsive to my inquiries being very inexperienced with Alexandrite. When I asked questions all were answered and additional educational material was provided. The earrings arrived as expected looking great and have not been gifted yet but I expect they will be well-received. I'm already arranging my next custom piece. Beautiful unique pieces at a good value; the best of both worlds.
1 december 2022
Svar från The Alexandrite
Dear Matthew, thank you. We will make sure that your custom ring is superb in craftsmanship.
My best purchase
My best purchase
Although I was afraid of buying jewelry online, I trusted this company and I have never regretted it. I bought a lovely "flexible" ring with diamonds and natural alexandrite, certified by the GIA. When I received the ring it was much much nicer than the picture even. This is a reliable company, with jewellery of real quality. They helped me every step of the way and communication was excellent and efficient. The ring arrived to me soon and safely. For sure, I will buy again from "THE ALEXANDRITE".
15 juli 2022
Omdöme utan inbjudan
Alexandrite Ring
The employee that I spoke with on the phone was very attentive and listened to the instructions of how I wanted the design of my ring to look. I was kept up to date throughout the process of customising the ring. It went quite smoothly.
12 mars 2022
Svar från The Alexandrite
Thank you very much for your appreciation of our efforts!
Great service!
Shipping was prompt, great product, and easy to work with even with resizing.
13 oktober 2022
Svar från The Alexandrite
Dear Myles, it was a pleasure to serve you!
Quality & Speed (continued)
Quality & Speed (continued)
I was and still am VERY IMPRESSED with an Alexandrite center stone diamond hugged necklace pendant, push present per my 1st daughter.
*Duplicate review (finicky links/initial lack of membership to Trustpilot App)
11 december 2022
Svar från The Alexandrite
Thank you very much. We are glad to please you and your daughter.
Great company
Great company! They are very patient, friendly and knowledgeable. They took whatever time I needed and answered all my questions.
16 november 2022
Svar från The Alexandrite
Dear Christie, you are always welcome!
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