The Gloss Omdömen 

Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam.

They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon after, they claimed to have “secured” a Selfridges listing for my brand — but only if I paid an additional £25,000 immediately. They harassed me with calls, even at midnight, pressuring me to transfer the money without delay. Alarmed, I contacted Selfridges directly, only to be told there was no listing and no arrangement — it was all a fabrication.

We travelled to London expecting an event and training session, but nothing had been planned. The entire engagement was smoke and mirrors — designed to take money and deliver nothing. In my opinion, this is outright fraud. Avoid this clinic at all costs.

Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam.

They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon after, they claimed to have “secured” a Selfridges listing for my brand — but only if I paid an additional £25,000 immediately. They harassed me with calls, even at midnight, pressuring me to transfer the money without delay. Alarmed, I contacted Selfridges directly, only to be told there was no listing and no arrangement — it was all a fabrication.

We travelled to London expecting an event and training session, but nothing had been planned. The entire engagement was smoke and mirrors — designed to take money and deliver nothing. In my opinion, this is outright fraud. Avoid this clinic at all costs.

Unfortunately, The Gloss Clinic is not 100% honest with their services and dealings. The first incident I had was with my husband’s account where he paid for my treatment and The Gloss took £15k out of his account instead of £2k. We obtained the refund via our bank’s disputes team.

The second altercation was when I paid the clinic a total of £7k where by £6k of that was suppose to be refunded. The clinic said the refund went through, and it didn’t (see screenshot provided). This went on for a month. I had to call American Express disputes team to get £3500 refunded.

The other £3500 I paid via BACs and currently speaking to trading services to try and obtain the refund.

The third issue I had with the clinic was the package I bought for £999 with was to include all treatment aside from Botox and Fillers. It was only 2 months later when I booked my Lumi eyes that I was told injectables were not included. This was not what was told to me over the phone when the package was sold.

Now the clinic refuses to give me my refund for the £999 package. They have however said they would discuss and include other injectables in my package for the mis-communication. This only came once I threatened to let all the mums in the area know of my experience.

During this time other mums have got in contact with me stating that they had the same issue and it took months for them to obtain a refund. I’ve posted screen shots of the WA communications on Google Reviews as evidence (as Trust Pilot does not have this feature), it includes:

- Message from me trying to amicably sort the situation, however, all my emails currently bounce back from The Gloss hence the WA

- Message from other mum who has had the same situation and trouble in trying to obtain a refund

- The confirmation that my refund has gone through, when nothing hit my bank account

Others may have had different experiences, however, due to my current situation, I do not recommend the clinic. It is unfortunate as the staff in the clinic are lovely and amazing. Head office and the ones making the decisions seem to not be able to take accountability for their mistakes. Or have a habit of refusing to refund monies owed.

I am posting this as a public notice: The Gloss Clinic has failed to pay a court-ordered compensation of over £6,000 owed to our business following a legal ruling. Despite the judgment, no payment has been made, and I have had to initiate enforcement proceedings.

I have since discovered multiple other individuals reporting similar experiences, ranging from undelivered services to unpaid refunds and ignored court claims.

If you are also owed money by this business or have a legal judgment that remains unpaid, please reach out: giuliatrinci1atgmail.com. We are exploring group legal action under CPR 19.8 and enforcement options to recover what is owed and prevent further harm to others.

This is not an opinion, it is a factual account supported by a court ruling. I strongly advise anyone considering this clinic to exercise caution and do thorough research.

I have written proof from the gloss clinic that they will refund my £1000 and they have only refunded half, and only because they realised we kniw people in common, and i have proof for everyone to see their horrific emails. However, I am still waiting for my £500 refund. Madeleine the co-owner says she can't do anything, basically so be it. Daylight Robbery.

Johanna, or as she likes to be called Lady Johanna, rented our property 4 months with her partner Kevin King, aka Kevin Yfeko, aka Iyoula Yfeko. They declared their joint income as £300,000 just to pass the reference stage. As soon as they got the keys to the house, they haven’t paid a single penny towards the rent. They have been racking up invoices and failing to pay everyone that they owe money to, including the electricity, the gardeners, the sewage company. To make matters worse, neither Johanna or Kevin actually reside in the property. They lied to the estate agents about their intended use. They rent out big houses and mansions to use for SPAC nation, now renamed as The Fxmily/ Nxtion Family, and pretend to be wealthy individuals driving expensive cars with large incomes.
We just want them out of our property but they are refusing to leave. They are owing £40,000 so far in rent.

Furthermore, Lady Johanna Duque Gutierrez has her own company registered as LadyJo London and she seems to be operating from the same address as The Gloss. I don’t understand how that is possible when apparently she’s earning £92,000 as a Senior Beauty Consultant and running her own company with declared accounts.

There is something clearly not adding up.
We have had no choice but to come here and leave reviews to make our frustration clear and warn others from conducting any sort of business with these people. Stay clear and secure your money. If anyone wants clarification or evidence of these allegations, we are happy to supply whatever is required.

The most amazing clinic, treatment was amazing, staff was amazing.

Can’t wait to come back

Fraudsters! Scamming people and pretending to be a sister company of my clinic!!! scam!

The clinic is absolutely serene and inviting, i had a Superb treatment from Beata, my lashes extensions was 10/10 adore them, Thank You Beata ❤️😍

The derma-planning was an amazing experience, but the girl was a little late

It was the best experience I received a mens facial I recommend this to everyone

Best facial I’ve ever had. Rate it 10/10 and will be using it again.

The Gloss uk provided me with an impeccable experience that I’ll never forget , great staff , hygiene is 10/10 and the clinic is in great condition

It was the best experience ever, Would definitely go back there and would recommend others to go check it out. I promise you, you won’t be disappointed and would surly enjoy your experience.

The service was really great when i came here, would recommend definitely!!

Unfortunately this girl doesn’t pay the small businesses she owes money to. She owes more than £3000 to business for the work they have done for them and refusing to pay! Shameful

I had the best time at the gloss, so lush

I took my Mother and I to get a facial at the Gloss on Walton street and I must say it was a wonderful experience. I got a hydra facial and the lady that was treating me was so kind and she made me feel very comfortable and relaxed. Even the way the receptionists welcomed me was amazing. The interior design is plush and aesthetically pleasing to the eye. Would I come here again?? Obvious answer is a yes!!