Delivery was quick. The sheets are fabulous! The colors and texture are just a wonderful experience for my senses. I hope they last a long time. I will never go back to regular sheets again.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have owned two sets of linen sheets over time. The first I splurged on from Restoration Hardware and loved them so much, that when they became threadbare I still kept them and tear them into rags t... Se mer
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Lost my package. Shows “delivered” but neither carrier nor Citizenry want to take ownership. Delivery driver left gate open and the package mysteriously disappeared. I don’t live in a high traffic nei... Se mer
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Ordered a King bedframe Feb8th. Supposed to take 6-8weeks. It’s now been 3 months and the answer is all shipments have been halted by their “arrtisans” for logistics&”documenatation” issues. Supposedl... Se mer
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Företagsinformation
Skrivet av företaget
Artisanal home decor with a soul and story, all Fair Trade guaranteed.
Kontaktuppgifter
Insurance Lane 4619, 75205, Dallas, USA
- the-citizenry.com
2,5
Dålig
187 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor Quality Issue - Resolved
07/16/2020 Update on the below review - I received a follow-up email from The Citizenry Customer Experience Manager, Leslie, who addressed my questions and clarified that product reviews are processed in batches, which is why my review hasn't appeared yet. Leslie also issued a gift voucher for the sheets and apologized for my experience. This was a satisfactory resolution and has renewed my trust in the company.
Original review:
I purchased the graphite stripe stonewashed linen sheet set from The Citizenry on November 26th 2018 (order #45452) and began using the sheets when I returned home to Canada at the beginning of 2020 after having spent a year working abroad.
A few weeks ago I started to notice large amounts of pilling on the sheets and shortly afterwards I woke up to find a 10" tear in the middle of the fitted sheet. Upon further inspection I could see that a large area, around 30" in diameter, had worn down to near threads which had caused the linen to tear.
I was disappointed to say the least as the sheets had cost me over $300 CAD and a 13 hr drive to the US border to pick them up. I contacted The Citizenry by email and asked if they could recommend a way to repair the sheets and whether they've had any other customers experience the same issue. Candice replied only to notify me that the sheets are outside of their return window and neglected to answer any of my questions. I replied back to clarify that I was not looking for a refund but for guidance on how to repair the sheets so I could use them for longer than 5 months. When I didn't receive a reply from Candice, I decided to review the sheets on The Citizenry website. When submitting my review I received an automatic response informing me that the company would review my submission. A week passed and my review had not been posted to their website, which prompted me to look at other reviews of their products. At that point, I wasn't surprised to see that reviews lower than 4-stars were not published. Now knowing that The Citizenry is hiding honest customer reviews of the products they sell has caused them to lose all credibility in my mind. I would not have spent my money or time on sheets if I hadn't been led to believe they were of high-quality and would last longer than a few months. I ended up buying some linen material and sewing a large patch onto the sheet to try extend its life, but I still feel duped by this company. Given that I know now they're hiding reviews on their website and they're not registered with the BBB, sharing my experience on Trustpilot seemed to be the only option to inform others and hopefully help them avoid a similar situation.
7 juli 2020
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