Telcam Fire & Security Ltd Omdömen 134

‱
TrustScore 4 av 5

3,9

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Det hÀr tycker kunderna

Betygsatt 1 av 5 stjÀrnor

Biggest rip off these guys. Got quoted £500 for electric car work as my MOT failed. Charged me £114 to “ see what the issue was”. Took it to another garage you only charged my £180 for all t... Se mer

Betygsatt 5 av 5 stjÀrnor

John at Tel Cam is an absolute expert on anything car related. He's been able to repair my car in no time twice, when ventilation fan broke down and needed replacing, then a week later ignition lock c... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjÀrnor

A little while ago following my fathers passing away I had no clue with what goes on with the alarm systems at both of our properties. I called Telcam and got to speak to Henna, I cant explain ho... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjÀrnor

Excellent service as always provided by the Telcam team. Rahul is the technical expert who has a wealth of knowledge and helped resolve my issues at home. Carlos has an amazing team and the aftercare... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med sÀkerhetsutrustning
  2. Övervakningskamera
  3. Leverantör av brandskyddsutrustning
  4. Hemautomation
  5. Installation av sÀkerhetssystem
  6. Leverantör av sÀkerhetssystem

Skrivet av företaget

Professional Intruder Alarms, Access Control, Fire Safety and CCTV installations at an affordable price. We design bespoke systems to meet your security requirements. NSI gold approved company with Security Excellence Awards by our engineers. Smart Alarms and Police Response Systems.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

134 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

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Betygsatt 5 av 5 stjÀrnor

Very Professional

Having battled with the unreliability of Nest I decided to move back to CCTV. My research of suitable companies led me to decide on Tel Cam as the supplier/installer. My experience of Tel Cam from the first telephone call to the commissioning of the system was excellent, professional and great value. I can highly recommend them. RW

8 april 2021
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Thank you so much Ray, your review is greatly appreciated!

We look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Electric car problem

Had an electric car problem! Amazing service, all the team is very nice and efficient! I would definitely recommend Tel Cam! Thanks again John!!!

25 februari 2021
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Thank you Elodie, your review is greatly appreciated!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

New alarm

The team came in to upgrade our old alarm. They were polite, tidy and conscientious with their work.
Shown how to use the system and how to setup and use the app.
Had a follow up call to check everything was okay.
Very happy with the service.

13 januari 2021
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Svar frÄn Telcam Fire & Security Ltd

Thank you so much, we are happy to hear you were satisfied with the service and your review is greatly appreciated!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Excellent customer service

Telcam team are very professional and always provide us with a person centred approach. Their customer service is excellent. Would definitely recommend them.

17 december 2020
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Thank you Amit, your review is greatly appreciated! We look forward to working with you in the future!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Bhagat Rai

Used Tel Cam for the first time they had great knowledge and experience about what system to use and how many cameras. Great customer service and very professional. Would highly recommend.

19 november 2020
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Thank you, your review is greatly appreciated!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Excellent and highly recommended

Carlos and team were very helpful and responsive to our home alarm needs. We were provided multiple options to progress with transparent pricing and clear pros/cons of each setup. Installation was smooth and we now have a more secure and suitable home alarm system in place. Highly recommended.

7 november 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi SP,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

John at Tel Cam is an absolute expert


John at Tel Cam is an absolute expert on anything car related. He's been able to repair my car in no time twice, when ventilation fan broke down and needed replacing, then a week later ignition lock completely jammed, and I was stranded at road side. John is a hero and a legend. Excellent & speedy service - very important to me, as a driving instructor I need my car!

29 oktober 2020
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Hi Eva,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Very highly recommended!

A huge recommendation for John who fixed an electrical fault on my car after a Mercedes specialist stated they couldn’t repair it. John went above and beyond to diagnose the fault, find it and fix it. He communicated how much it would cost prior to commencing the work and kept me informed throughout the process. I also had a new Bluetooth enabled stereo installed. I cannot recommend John enough for his skill, knowledge and commitment to get the car fixed. I finally feel confident with driving the car again.

I also highly recommend Telcams high quality security systems. I have used them for installing alarms and cctv cameras to both my home and business premises and could not have been more impressed. They were efficient, professional and tidy. They were also very committed to adhering to the current social distancing requirements on their most recent visit to install a door chime to my front door.

I highly recommend John and all the Telcam team.

29 oktober 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Amreen,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

5 star service provided by Telcam

5 star service provided by Telcam, had an issue with my car for over 6 months, after having no luck anywhere else came to them as I was recommended by a friend, spoke to John who explained in detail what work needs to be carried out and how much it would cost, he did a excellent job as promised. Will definitely be using them again.

29 oktober 2020
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Hi Sammay,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience with our Vehicle Department,

Look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Efficient from beginning to end

Efficient from beginning to end! Great bunch of guys. Clean, respectful, informative couldn’t praise them enough. Got the job done on time and went above and beyond. Most importantly, the wife is now off my back! 😜!

21 oktober 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Mr Kudhail,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience, we appreciate this!

Look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Excellent service.

Excellent service.
Very happy with the installation of Alarm System.
Will recommend Tel Cam Security Systems to everyone.

26 september 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Mannie,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience with the installation of your Alarm System,

Look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

5 Star service

5 Star service from Installation to support. Post installation support is great, unlike other companies who try to get you to pay service packages or try to sell you upgrades. The team is knowledgeable know what they are doing
Daniel.A

9 september 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Daniel,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience with our aftercare,

Look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

EXCELLENT AND PROFESSIONAL SERVICE

EXCELLENT AND PROFESSIONAL SERVICE

I had my Cctv installed by Telcam and they have continue to render an excellent service.
Very polite, professional and respect for your property.
Every time l called they are happy to advice and very helpfully.
I will surely recommend them.
Keep up the good work.đŸ™đŸŸđŸ‘đŸŸ

21 augusti 2020
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Thank you Yemie, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Excellent service provided

Excellent service provided, conducted in a very professional manner. They where prompt and very efficient. Especially Carlos a great asset to the company.

16 juli 2020
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Svar frÄn Telcam Fire & Security Ltd

Thank you very much Deepek, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Job well done by Carlos

Carlos was recommended to me through a family member who had previous work done by the company.
I can honestly say that I have had work done by Carlos on a number of occasions and would highly recommend Carlos at Tel Com Security.
Carlos is Trustworthy, Honest, Reliable, Friendly and have complete confidence in his work which is done to a high standard.
Once job completed he makes sure no mess is left.
Definitely recommend to all my family and friends.
Well done.

15 juli 2020
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Svar frÄn Telcam Fire & Security Ltd

Thank you Mrs Hazrha!

This means a lot and we look forward to working with you in the future, much appreciated!

Best Regards
Telcam Customer Care

Betygsatt 1 av 5 stjÀrnor

Stay away from these guys

With my terrible luck, I had installed a Meta Trak car tracking device to my New Range Rover Vogue from Telcam security system Ltd.

The guy name JOHN came to my property to install the tracker to my car with his big attitude and have no sense at all, how to talk with customer. He had charge me ÂŁ813.00 to install a tracker and while he was doing a job he told me he is doing a big big favour for me.

He was very much careless while removing and fitting some of the interior panels of my New car. He put some scratches to one of my car interior panel, while fitting the tracker.

When he installed the tracker, he not shows me how to use the tracker rather he said, he have no time for this, I should call the company (Meta Trak) and ask them. What a awful service he provided me.

Since, then he installed the tracker, my car interior lights stop working.

The tracker he installed is a complete rubbish. Since he installed the tracker, my new car start giving me trouble, the car never start for first 3 to 4 attempts even the immobiliser deadlock is unlocked.

Many times during the day and night the tracker shows the total wrong location of the car. Which is a real shame on these guys.
Meta Trak mobile application is also very rubbish works very sluggish.

I would advise everyone reading my experience with these guys to stay away from this Telcam and Meta Trak company. They are looting customers and proving very poor customer service.

I hope Mr John should read this review. But I don’t think he cares about his customer services

Not a happy customer

9 juli 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Harpreet,
Hope all is well,

Thank you for bringing this matter to our attention, we are an organisation which takes customer care very seriously and we base all our services around our ability to exceed customer expectations.
We have opened an investigation into your specific dealings with the vehicle security department and we would like to ask you a few questions as well as notify you of the information we have received from some of the supply chain,

Please read the following and send us your reply to safety@telcam.co.uk so we can work towards
solving this matter,

We spoke to the vehicle security department and were told that they had received a call from you in which you mentioned you were in need of a vehicle tracking system urgently, as you told your insurance company you had already installed a tracking system in your 2018 range rover which you had just purchased and insured.

The vehicle department gave you a price for an emergency install and cleared their schedule for your install (which is visible on our system). You were informed of the functions of this tracking system and explained to that the vehicle security department is an approved installer of the product, not a customer support agent, this was also made clear to you by MetaTrak according to our investigation when they recommended us for the installation.

The reason, as explained to you by the Vehicle security department was because the Tracking system features a secure service in which the user and the manufacturer have password based communications and access to the tracking system to maintain a high level of security and to ensure that installers can’t access your tracking system and location at their will, through a misuse of power.

This is why the vehicle security department had referred you directly to MetaTrak for all your customer support enquiries, because this is how the service operates and the vehicle security department does not have any access to your system after installation.

The price of the system was agreed by you and was only of the price range which it is because of the emergency installation you required, due to your insurance requirement. The vehicle security
department is booked 2 weeks in advance on average throughout the year.

The installation was completed under emergency request at your home at which time the installation team has informed us you were observing the entire install process. The installation team carries out pre-installation checks prior to handling a vehicle for any services, one of these checks include scratch and dent awareness inside and outside the vehicle where you are walked around the vehicle and informed
of all the scratches/ dents.

If you had a scratch during installation on your vehicle, why did you settle payment for the service and not bring it to our attention?

Please send details/ a picture of the scratches you mentioned to safety@telcam.co.uk for us to look into that aspect of the complaint further

Please also send us details on times when the MetaTrak application shows the wrong location of the vehicle, we will pursue this with MetaTrak immediately on your behalf as this isn’t an issue we have experienced before with this vehicle tracking system and would like to know more,

If your interior lights have stopped working inside your vehicle after the install, please contact us and arrange an appointment and we can look into this further via another technician in the Vehicle Security department.

Please send details requested to safety@telcam.co.uk and also email us to arrange a booking to have your interior lighting problem inspected, by our complaints team vehicle technicians as part of our independent enquiry to see if it originates from our work and then to rectify the fault for you if it has been caused by our work.

I look forward to hearing from you,

Kind Regards,

Carlos
Manager of Operations
Telcam Fire & Security LTD

Betygsatt 5 av 5 stjÀrnor

2010 Citroen Dispatch Wouldn't Tick-over

I had Telam do some work for me after I went to three other places. They were the only ones to figure out the problem I had without me going into extra expense to find out the cause but, without knowing whether that would be the cause; so that would have meant spending endless time and money finding what could be the problem. Telcam efficiently found the problem I had within two days where the others took weeks to start, and solved the issue within two weeks when the ordered parts ordered came.
I had great service by a great team of professionals.
I would certainly recommend them to my family and friends.

1 juli 2020
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Svar frÄn Telcam Fire & Security Ltd

Hi Dean,

Thank you for taking the time to leave us this review!

We are glad to hear you had a great experience with our Vehicle Department,

Look forward to working with you in the future.

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Excellent service

Excellent service all the way through from Tel Com, polite, efficient and helpful. Can’t rate them highly enough.

Particular mention to Jed who came to install and was very patient explaining how everything worked.

Would recommend and use them again.

25 september 2019
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Thank you for this great review, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Amazing service

Amazing service! Quick and very professional! Extremely happy with the service
Thank you guys

24 september 2019
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Thank you for this great review, we appreciate this!

Best Regards
Telcam Customer Care

Betygsatt 5 av 5 stjÀrnor

Amazing service

Amazing service provided by bobby dhunay of telcam, he was able to cater a package which suited my property. Would recommend to anyone

17 september 2019
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Thank you for this great review, we appreciate this!

Best Regards
Telcam Customer Care

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