TD Omdömen 

I had aminor problem at the drive-thru ATM (my own error). I went in the bank and Jason came in form his 'office', got behind the counter, and assisted me. He provided a great level of customer service.
Date was 6/8/2026, at ~11:30-ish
Kathleen Karthaeuser

I had a great interaction with Mauricio at the TD Bank in Flemington, NJ. He was thorough and I felt he cared about what we needed

I had a very frustrating experience at the TD Bank branch on 1247 Main Street in Watertown, CT.

I visited the branch to obtain a cashier's check for a large amount. The funds involved had a clear and documented electronic history. The money had previously been withdrawn from my account, later returned, and additional funds were deposited, all through traceable transactions reflected in my account records.

Despite the documented transaction history, I was subjected to extensive questioning regarding my own funds. After what felt like an interrogation, and discriminatory practices, Branch Manager Lorena Xhuti ultimately refused to issue the cashier's check.

I was not given an explanation that justified the refusal, especially considering the clear electronic trail associated with the funds.

What made the situation even more confusing was that I subsequently visited the TD Bank branch on West Main Street in Waterbury, The staff there reviewed the transaction, treated me professionally, and issued the cashier's check without issue. The difference in service between the two branches was striking.

My concern is the lack of consistency in how customers are treated and how banking services are provided. If one branch can process a legitimate transaction without difficulty, customers should expect the same standards at another branch.

The professionalism shown by the Waterbury branch only highlighted the disappointing experience I had in Watertown.
I hope TD Bank reviews this matter and works toward ensuring consistent customer service, clear communication, and fair treatment across all of its branches.

I am TD customer with multiple accounts and loans. I went into the TD location in St Johnsbury to have a notary motorized come document s for my daughter and they refused to help us . Very disappointed with TD service. Makes me want to switch banks. Went down the street to another bank that I didn’t have an account with and they helped us out at no charge and notarized the docs.

On April 24, 2026, I deposited a $5,000 check from my Truist business checking account into my TD Bank personal checking account, as I routinely do once each month for my personal draw. The check posted on April 27, and the funds were withdrawn from my Truist account that same day. TD initially showed a release date of April 28.

However, on April 28, I received an email stating that TD Bank was placing an additional seven-business-day hold on the check, with no meaningful explanation whatsoever. At that point, the $5,000 had already been removed from my business account, yet I still could not access the funds in my personal account.

The funds were not released until May 5. In total, TD Bank held my $5,000 for 12 days without providing a reasonable explanation, paying any interest, or offering so much as an apology.

This has never happened to me at Truist, SunTrust before the Truist merger, or during my 44 years of banking. I closed my TD Bank personal checking account immediately. Completely unacceptable customer service. HORRIBLE!

I had a Tax Levy from the CT DRS, which TD bank is supposed to review, i live on Social Security benefits and back taxes are exempt from payment. TD bank took my funds anyway. I had a hearing with the DRS and they awarded the funds to me. TD Bank has held my money since October 2025, totaling almost $1000, and have not returned it as of today 5/26/2026. Tax Levy dept is completely incompetant, and no one at the bank has any real info for me ever and they seem not to care. At this point i consider this theft/ fraud and will consider filing a formal complaint to authorities. TD Bank will not refund my tax levy fee of $125, they claim they need documents from the DRS to do so, which is not correct

TD Bank used to be America’s most convenient bank now whenever I go to make a deposit with cash I am required to get a text message , respond with my pin number-and today they asked me for ID. I could understand it if you were taking money out.. this practice causes delays in the drive-thru... I understand they have policies in place but I do not understand why a customer should have to give id when making a deposit… and may I add they are now closed on Sundays where they used to be open seven days a week..

I have been with TD bank for as long as I can remember. I love this bank and can't say enough about the high level of service I always receive. I had several charges show up on my account that I knew nothing about and called immediately. Gary in the went through everything with me and told me that my card was canceled, (my request) and a new one would be there soon. He went over everything and answered all of my questions. This morning I noticed an email from this company that charged the money and went in personally to see someone at my branch. I explained that I had looked at the website, but not authorized any charges. Makale helped me and helped me with some additional information. I am so grateful. I have never had bad service at this bank

Awful they withhold my money can't send the card to the correct address!!

This bank is the worst Bank they close the account to my church without explications now all members nationwide we are planning to close all the accounts, WE DON'T NEED THIS BANK WHO DISCRIMINATE YOUR RELIGION

Horrible customer service. I made a payment on the first day of the billing cycle, they credited it to the month before, then charged me a late fee. I explained this twice to customer service, but no one there is intelligent enough to follow the logic. They really need to upgrade their hiring criteria to employing persons with a high school diploma or GED at the very least.

On 4/28/26 I requested a wire be sent from my Schwab investment account, in the amount of $6400.00, which was promptly sent to TD Bank and confirmed, in writing, as sent to me. I expected the wire to post to my account no later than the next business day, 4/29/26. It did not post to my TD account, so I called to find out why. Spoke with Trisha at the Pompano Beach FL branch and she confirmed that the wire was received but was in their compliance department and she emailed them to find out what was going on, She promised me a return call on 4/29/26 prior to close of business. She never called.
On 4/30/26, I called Trisha to find out when the wire would clear and be posted to my TD account. Her answer was the compliance department never responded to her email. She was going to follow up. Her follow up resulted in her telling me to call the TD 800# and ask to be connected with the Chairman's Office, which I did. After a 35 minute wait, the agent who took the call transferred me to a supervisor. The supervisor said there was no way to be transferred to the Chairman's Office and all she could do was file a customer complaint. I asked to be transfered to the next level of customer service and was told there was no customer service level above her. I asked to be transferred to the next level management and she said there was no one else I could speak with. She took my complaint and said someone would call me back in 3 -5 business days. and I would have to wait until they called me back.

My next action is to report this to Florida Department of Banking Finance and turn this matter over to my attorney. They will need to change their tagline from "the bank with the human touch" to TD Bank, Defendant Vs Customer.

If you expect any level of customer service, go to another bank.

These people are awful! They made a 97 year old woman come into the bank to get a password so she could move money from her web broker account to her checking account and then refused to give her a password!!! She can’t access her own money! This bank has been criminally liable for their behavior. The culture at this bank is poisonous.

’ve been a customer of TD Bank for over 10 years, but my recent experience trying to open a business checking account has been incredibly frustrating.

Despite already opening two LLCs with TD in the past six months, I was suddenly told I now need to provide a website, social media page, invoice, or utility bill in the business name. For a brand-new business that hasn’t even started operating yet, that’s an unreasonable requirement.

It feels like the policy has changed without any consideration for startups or early-stage entrepreneurs. Essentially, you’re being told to spend money or generate activity just to “prove” your business exists — even if you’ve already established a relationship and track record with the bank.

I expected better consistency and support for small business owners from TD Bank. Instead, this process feels like an unnecessary barrier rather than helpful onboarding.

Would not recommend for new entrepreneurs unless you already have an established online presence or existing business expenses.

My TD Bank credit card was hacked. Someone fraudulently charged hotel rooms in Doha, Qatar to my card. TD Bank didn't catch the fraudulent charges. I did and reported the theft immediately. TD Bank investigated the charges and found that Im responsible. Even though I've never been out of the United States, I dont have a passport, and I was using my credit card in the US the same day that TD Bank says I was in Qatar. I've had my TD Bank account for almost 30 years and this is how I'm treated. What a joke. TD Bank is terrible

I've been with them since I was a teenager and in the last few years they've been nothing but a pain. DO NOT BE A CLIENT WITH THEM. Everything is just policy and procedure, transferring to different people who can't do a job, asking you 20 questions just to say they can't do something, and they even called me once for the wrong service because someone made an error on file. I'm a long time premium client and I'm done because all other cards and accounts I have is just better, faster, more efficient and don't block my cars just because I'm trying to donate $10 for a friend's charity for diabetes.

We cannot send a wire online, have sent in 12 requests via their portal, and it's never set up to go through so we have to go into the bank to do it, completely wasting our time, they are archaic!! We are switching to Chase, TD bank sucks!

Back when TD was Commerce Bank it was great...NO MORE!!!

TD Bank has hands‑down delivered the most chaotic, misleading, and flat‑out incompetent customer service experience I’ve ever had with any financial institution. I called about a simple $14 fees and somehow ended up getting three different answers from three different reps, none of which matched or made any sense.
Rep #1 told me the fee was non‑negotiable because the account requirements changed, and now I would need to keep $250 daily to avoid fees.
Rep #2 told me something completely different that opening a savings account and linking it would magically fix the problem.
Rep #3 told me neither of those were true nor that because I receive two direct deposits over $5,000 biweekly, I should never have been charged fees to begin with.
How can one bank customer service have representatives reading three different scripts for the same issue? It’s unbelievable. No consistency. No accuracy. No accountability. Every call felt like talking to a robot with zero empathy or real understanding, exactly the opposite of the “human” experience TD Bank loves to advertise.
This was the final straw. If a bank can’t even explain its own fees correctly, how can anyone trust it with their money?
I closed all my 2 business accounts, checking and working to transfer my HELOC $400K and moved to a smaller community bank where I’m treated like a person, not an inconvenience. TD Bank needs serious Customer service training, and people understand finance, serious oversight, and honestly, a complete overhaul of the way they communicate with customers. If you value!!!

I have an excellent customer service experience with Mr. Louw. One day I walk into a Portland Maine Brunch (449 Forest Ave) and Mr. Louw, Renaldo saw me and offer to assist me. He is very polite, sharp, smart and able to address my needs in a very professional matter. I am very please with his service which it do not came in often now a day. Therefore, I want to give Mr. Louw a honor review so his boss will recognize his excellent customer service. Thank you !!!