TD Omdömen 

SHAME ON TD BANK!!!I purchased two tickets to see the band Mammoth. As soon as I clicked purchase, Ticket Master gave me the Q code to some other band playing at Hollywood Casino on the same night just an hour earlier. I notified TM immediately and offered the $130 purchase just be credited and transferred to the concert I wanted. It didn’t happen. I contacted TD Bank and provided them all the emails, date and time (all within hours of a purchase for a show a month out) TD investigated twice and reversed a provisional credit, siding with TM despite overwhelming evidence. I’ve been with TD 18 years and this is how they treat an honest claim from a loyal customer. I’m switching banks

Horrible customer service. I had a Samsung Credit Account with TD Bank. The online account access would lock. I tried call customer service and both times was on hold for over 20 minutes. No other way to get a hold of customer service. I just paid the balance online and closed the account. The worse banking experience of my life. Don't do business with them.

I was a little early for a dental appointment, so I thought I’d go to the nearby TD Bank branch in East Windsor, NJ, to take care of a simple cash deposit. When I went to the ATM machine to complete the transaction, the cash deposit function was disabled. This was the SECOND time in a month that I encountered this inconvenience. Since there were only three people ahead of me in line in the lobby, I decided to fill out a deposit slip and do it that way, even though there was only one teller servicing the lobby. What a terrible decision!

It took a completely unreasonable 25 minutes before I could get to the counter. To make matters worse, the SINGLE teller assigned to the lobby was operating on two speeds: “Slow” and “Stop.” During that time, at least six more customers entered the line behind me. No effort was made by any of the other employees in the loan area or the drive-through to alleviate this delay, nor did anyone apologize to those stuck in line or at least express gratitude for our patience.

I have been a customer at the bank since the Commerce Bank days, and I must say this level of service and disregard for their customers is completely unacceptable. I have noticed a steady deteriorating customer experience at all of the local branches I frequent (all in New Jersey: Robbinsville, East Windsor and Hamilton). This is the reason I recently advised my daughter to open her first checking account at Wells Fargo, an institution only slightly less incompetent than the current iteration of TD Bank.

TD Bank still touts itself as America’s Most Convenient Bank, which is laughable on its face, especially given today’s experience. I hope someone in authority sees this so they can demand that the branch ensure its equipment is operational and reliable, maintain reasonable staffing levels, and demonstrate more courtesy, respect, and empathy to their customers. I don't see any company replies to the other negative reviews on this site, so I don't have high hopes in that regard, unfortunately.

This is absolutely the WORST financial institution I have ever dealt with. I had a perfect 850 fico score because of my focus on paying everything on time. They didn't impact my score, but did charge me "late fees" for many months where my auto pay showed up a day or two early. One of my electronic payments they "lost." My credit union showed me a confirmation number for the transaction getting to them, but they claimed they never got it. I have submitted complaints with TD and regulatory agencies. TD should be sued out of existence or shut down by the feds.

I cannot believe how many times for no reason I get locked out. When trying to reset password it wont allow me to do so. When I call bank to reset they claim I did not give my right name. I have to go into a branch and show photo ID in order to reset. I have other accounts with other banks and have no issues. This is very inconvenient to go in to branch everytime they lock me out.

DO NOT work with this bank. They are deceitful, manipulating and steal money. They are a fee driven bank and will do anything to make you pay more fees, including manipulating your information to make you owe them more. DO NOT trust this bank.

tried to transfer money. Got blocked. Had to call to identify myself. was told that the finance company that they went through had blocked me. No recourse. No explanantion. No solutions. Just 'get lost' basically. Can't even close the account as there's no obvious alternative to move out the balance. This is more insane than simply, bad.

I have my mortgage with TD Bank. They had been very good, until we changed homeowners insurance. The switch was to occur on 7/6. The old insurance company sent a cancelation notice that was dated 6/27 but explained that the "Cancel Effective Date: 07/06/2023".

On 7/14, we got a letter from TD Bank stating that since my insurance was cancelled they were going to buy their own insurance. I called and spoke with a gentleman that said they have the cancelation date of 6/27 and the new insurance starting on 7/6. I needed to show that the old insurance covered us between 6/27 and 7/6, otherwise they would purchase insurance to cover that time period. Since I did not have the cancelation notice I told him I would get it from my agent. He said to email it to the address on the letter.

My agent emailed me the letter that afternoon and I sent it to the address, on 7/14. It is now 8/11 and we got a second and final notice about the insurance. I spoke with a woman about this issue. I told her we sent this on 7/14. She asked about the address. Apparently the address on the letter was not the correct address and went to some back office accounting that did nothing with it. I forwarded it to her and she assured me that she will take care of it.

First you should read the mail you get before alarming your customers. Next make sure when you request a response, the email address you give will be looked at and action taken.

Opened a new checking account. Employer sent a direct deposit of my paycheck to that account. The following day I found out my account has been locked by the fraud department. They insisted that the only way of unlocking the account is to verify myself in person at a branch.
I am nowhere near a TD Bank branch, so I said then please close the account for me. Fraud department closed the account and told me the direct deposit will be sent back to the sender.
A few weeks has passed and my employer didn't receive the deposit back.
I made several time-consuming calls to explain the situation and problem to customer service. They either told me to wait for the money to process or there was nothing they can do. Basically, since the bank never returned my direct deposit, they swallowed my paycheck illegally.
Needless to say, it is very time-consuming every time I had to be on the phone with customer service. In the end, they are choosing to not solve this issue. I lost my entire paycheck, and that is an experience I'll never forget.

TD Bank financed my furniture purchase in May. I requested online statements. As of today I have received NO statement. After calling five times today and being cut off four of five times during transfers, I finally reached customer service to make a payment. This is when I found there was an interest charge attached for a bill/statement I never received. Once I expressed my displeasure at the whole process, the interest charge was removed at my insistence. This transaction and interaction entailed more than 1/2 hour of time and frustration. I am so very sorry that my furniture company has chosen TD Bank. I will never deal with the store or TD Bank again.

I have been waiting for someone to pick up the phone for over an hour to reset my password and still waiting. Should I say good thing I am off today so I have an hour or more to get someone to fix the issue? That's horrible customer service!!!

They inactivated my account for non-usage after 5 months and didn't tell me nor post it on my account page. As a result I went to Morocco for vacation and couldn't use my card at ATM machines! They have my money and I can't access it. That's stealing!

Like many banks, TD Bank is partnered with Visa. Using their card can be dangerous. If there's a dispute, Visa will side with the merchant and against the cardholder. In my recent experience, even if the charge is fraudulent, TD will back Visa. Both just want their money. After a LONG back-and-forth with TD/Visa, I lost $400. So, for big ticket purchases, use an AMEX card. They stand behind their members!

Banking with TD Bank is convenient. It is easy to view and transfer balances online in the web browser. However I have had some trouble logging in, especially in the mobile app. Also, their site is often down for maintenance.

This bank is pathetic! My fiancée just pulled $300,000 from her accounts and deposited it with another bank due to TD Bank's lack of follow up and response after 3-plus calls and promises they would get back. The other bank got right back to us and even provided a higher interest rate.

Do feel your bank doesn't welcome you? Do you get the feeling that they don't care to help you?
You can't hate a bank because of bad service with one branch. If you want good service and a team that is glad to see you and serves you, then try the little branch at 15th and Alton, in Miami Beach This small branch is well-staffed for all your banking needs, with a welcoming and efficient staff. I especially want to mention Angel Mendez, who graciously helped me and my family with complex matters in a sincere, gracious, and thoughtful manner.

Do not bank with TDBank. They will not protect you if your debit card is compromised. Their customer service is incompetent and kept getting the amounts incorrect. From $400 down to $195. They claim we authorized purchases when we did not!
DO NOT BANK HERE!!!!!

I’m not sure if it’s just TD BANK in PA (Philly to be more exact), but I have had an OPPOSITE experience from most of the reviews on here - I Love TDBank! The Customer Service Team couldn’t be nicer or more knowledgeable and helpful! Every time I call, they solve my issues 1st call! At one point I had an issue with some fraudulent charges from Amazon, and Amazon was being very difficult about it - but TD Bank told me not to worry, gave me immediate preliminary credits, and then soundly trounced Amazon & got my money back! All while telling me I didn’t have to do anything - they were there to take care of it all for me!
I am only sorry that I have only been banking with them for 3 years - I have had terrible experiences with other Banks !! TD gets an A++++++ in my opinion!

Specifically for the Brighton TD Bank - tried to send 2 wire and it took literally 1.5 hours. Horrible. So inefficient and incompetent. All the while, they tried to upsell me to more services. Left the bank closing my account.

I opened a new account last month. I deposited $6000. I went to do an Interac e-transfer tonight (Thursday may 4, 2023) and was locked out. I call the toll free number and waited, and waited, and waited. After being on hold for so long you do not want to give up. After 3, that is right 3 hours, I said screw this. This "we are experiencing a high call volume" crap started when COVID hit, and it made sense. But, you CANNOT use the same tired excuse for 3 years. IF you are that busy take some of the billions you earn in profit and HIRE SOME PEOPLE!!!!!!!