I ordered mixed bags of sherbet bombs as a gift for my elderly mother. I got 4 bags of lemon lifesaver bombs??? I can buy them in my local supermarket!! I paid $40 including postage for that!!! My ord... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Se mer
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Se mer
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Gorgeously presented box, great mix of products exactly as per order however the bacon bits packet was open, after I guess being popped by the weight of the glass alcohol bottle in transit. Two of... Se mer
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Företagsinformation
Om Tastebuds
Skrivet av företaget
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Kontaktuppgifter
28 Volt Circuit, 3175, Dandenong South, Australien
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,6
Medel
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick delivery time and good price…
Very quick delivery time and good price for items. Excellent 😊
7 januari 2025
Svar från Tastebuds
Thank you for your lovely feedback! 😊
We’re thrilled to hear you were happy with the quick delivery and found the items to be well-priced. Your satisfaction means the world to us!
Undelivered Hamper
My order was put through for a christmas eve as a same day delivery. It has been 2 weeks with no updates - saying that the order is needed to be updated by the courier. It is 2 weeks overdue. No comment to refund my delivery fee or the fee of the hamper! It was over $150! Do not use them! Trying to get in touch with customer service is a nightmare - noone answers your call and I have requested a refunded and the order cancelled.
24 december 2024
Omdöme utan inbjudan
Svar från Tastebuds
Hi Alyse,
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand your disappointment, especially given the delay and lack of updates. We are currently investigating the issue with the courier, and I will ensure your request is promptly addressed. Please allow us some time to resolve this matter. Thank you for your patience, and we truly appreciate your feedback.
Kind regards,
The Tastebuds Team
Disappointed
Firstly, my original order wasn't available. I really didn't like the replacement, but I accepted it as I wanted my sister to receive something for her birthday.
Secondly, I know you said you tried to contact me regarding replacement, but when I tried to contact by phone, three times, I was put on hold. I was then told the person was unavailable. I have used your company quite often and have always been pleased with the customer service. However, the last three times have been less than satisfactory. In the future I will seek alternatives for gifts.
2 januari 2025
Svar från Tastebuds
Hi Janet,
We sincerely apologise for the experience you've had with your recent order. We understand how frustrating it must have been, and we're truly sorry that your expectations were not met.
Thank you for being a loyal customer, and we regret that your recent interactions did not meet the high standards we aim to provide. We truly value your feedback and will be looking into these matters to ensure a better experience in the future.
If there’s anything else we can assist you with, please do not hesitate to reach out.
Kind regards,
The Tastebuds Team
Beautifully presented hamper of goodies…
Beautifully presented hamper of goodies delivered to my son and his family for Christmas. Great communication from Tastebuds, I will definitely be sending more of their hampers to my friends and family for future special occasions.
I would highly recommend this company.
21 december 2024
Svar från Tastebuds
Hi Kerrie,
Thank you so much for your kind words and thoughtful review. We are absolutely delighted to hear that your son and his family enjoyed the hamper, and that the communication and service met your expectations.
We truly appreciate your recommendation and look forward to helping you celebrate many more special occasions in the future. If there's anything else we can assist with, please don't hesitate to reach out.
Kind regards,
The Tastebuds Team
Great customer service. Great product
My order was partially delivered. Customer service got onto it quickly and ensured my gift was delivered in full
19 december 2024
Svar från Tastebuds
Thank you for your feedback! We're glad to hear that our customer service team was able to resolve the issue quickly and ensure your gift was delivered in full. We truly appreciate your patience and understanding.
If you need anything else, feel free to reach out.
Svar från Tastebuds
Hi John,
We're so glad to hear your aunt appreciated the gift! Thank you for sharing this with us. If you ever need assistance again, please don't hesitate to reach out.
Kind regards,
The Tastebuds Team
Did not deliver on the date requested
Did not deliver on the date requested. They did not bother to contact me about the late delivery. I did not know it had been delivered until I asked the person and was told they had not received a delivery. I then contacted tastebuds to ask why it had not been delivered and was told it had been picked up 7 days prior and it was scheduled for delivery 7 days late. After asking where it had been sitting for 7 days as it had chocolate in it, I was advised that they would look into it and I would receive an email with an update. Email was never sent.
16 december 2024
Svar från Tastebuds
Hi Debbie,
I sincerely apologise for the experience you've had and the delay in delivery. This is certainly not the level of service we aim to provide. I understand your frustration, especially with the lack of communication regarding the status of your order.
We will investigate the matter further and ensure that this doesn’t happen again in the future. I kindly ask for your patience as we look into the details and provide an update as soon as possible. If you have any additional concerns in the meantime, please don’t hesitate to contact us.
Kind regards,
The Tastebuds Team
Found quite easy to order
14 december 2024
Svar från Tastebuds
Hi Janice,
We're happy to hear that you found the ordering process easy! If you need any further assistance, feel free to reach out.
Kind regards,
The Tastebuds Team
They were very happy with their present
12 december 2024
Svar från Tastebuds
Hi Margaret,
We're so glad to hear they were happy with their present! Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
The Tastebuds Team
Wonderful Gift
Quality Product at a Great Price with Speedy Delivery - Just Excellent Service! Thank you
18 december 2024
Svar från Tastebuds
Hi Karen,
Thank you so much for your kind words! We're delighted to hear that you were pleased with the quality, price, and speedy delivery. It's always our aim to provide excellent service, and we truly appreciate your feedback. We look forward to serving you again soon!
Kind regards,
The Tastebuds Team
Queen of Christmas Hearts…
I ordered the Queen of Christmas Hearts Bouquet to give as a christmas gift. The presentation was beautiful, can't comment on the taste unfortunately 🙂.
20 december 2024
Svar från Tastebuds
Hi Christine,
Thank you for your feedback! We're thrilled to hear that the presentation of the Queen of Christmas Hearts Bouquet was appreciated. We hope the recipient enjoys it, and we're sorry you couldn't comment on the taste this time. Should you need anything else, feel free to reach out!
Kind regards,
The Tastebuds Team
My item was not delivered as scheduled…
My item was not delivered as scheduled to my friend on her birthday. It was only delivered a day after. Upon my 2nd enquiry only I got response from the shop that their delivery partner has no delivery date updates for them. Utter disappointment.
14 december 2024
Svar från Tastebuds
Hi Wai,
We're truly sorry to hear about the delay in delivering your item, especially as it was for a special occasion. We understand how important these moments are and sincerely apologise for any disappointment caused. We are actively looking into the situation with our delivery partner to ensure this doesn’t happen again. Thank you for your patience, and we will keep you updated on any further developments.
Kind regards,
The Tastebuds Team
Did not deliver together same day or on…
Did not deliver together same day or on date requested
13 december 2024
Svar från Tastebuds
Hi Wendy,
We're sorry to hear your order wasn’t delivered as requested. Please accept our sincere apologies for the inconvenience caused. If you could provide more details about your order, we will investigate and ensure that we resolve this issue for you promptly.
Kind regards,
The Tastebuds Team
Disgusting service
12 december 2024
Svar från Tastebuds
Hi Sarah,
We're sorry to hear you're dissatisfied with our service. Please let us know the details of your experience so we can address the issue and improve moving forward. Your feedback is important to us.
Kind regards,
The Tastebuds Team
hampers
Arrived on time, and mother in law was very happy was a Christmas gift. Beautifully packaged. I have ordered a few times now and will continue to use this company, the hampers are great and can personalise. You won't be disappointed. Highly recommend 👌
25 december 2024
Svar från Tastebuds
Hi Sharon,
Thank you for your wonderful feedback! We’re so happy to hear that your mother-in-law loved her Christmas gift and that you are pleased with the packaging and the option to personalise. It's great to have you as a returning customer, and we truly appreciate your recommendation.
We look forward to serving you again in the future.
Kind regards,
The Tastebuds Team
Christmas thankyou
Wonderful to deal with my bouquet arrived on time on the day I requested. The gift was for a nursing home for the staff and residents where my mother had been to show my appreciation for all they did while she was with them. They messaged me saying how beautiful it was and how much they enjoyed the chocolate hearts.
I highly recommend this company. Thankyou
22 december 2024
Svar från Tastebuds
Hi Kim,
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that the bouquet arrived on time and was well-received by the nursing home staff and residents. It’s always our pleasure to be part of such thoughtful gestures, and we appreciate your recommendation.
We look forward to serving you again in the future.
Kind regards,
The Tastebuds Team
SHOCKING SERVICE
Extremely disappointing to deal with a company that has ZERO interest in customer service / delivery.
Even after a trail of emails they were non responsive in assisting to get this matter resolved.
Shop elsewhere people.!!
10 december 2024
Svar från Tastebuds
HI Kathy,
We are truly sorry to hear about your disappointing experience, and we sincerely apologise for any frustration caused. We take customer feedback seriously and aim to improve based on your comments.
Please feel free to reach out again if there’s anything we can do to resolve the situation. Your satisfaction is important to us, and we would appreciate the opportunity to make things right.
Kind regards,
The Tastebuds Team
Excellent communication
9 december 2024
Svar från Tastebuds
Hi Lidsay,
Thank you for your kind feedback! We’re glad to hear that you were satisfied with our communication. We strive to keep things clear and timely for our customers and appreciate your recognition.
Kind regards,
The Tastebuds Team
Thank you.
Thank you.
Last minute delivery.
Ordered on weekend, delivered today.
👏 amazing. Thank you.
22 december 2024
Svar från Tastebuds
Thank you so much for your kind words! We're thrilled to hear that we were able to meet your delivery needs, even at the last minute. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
The Tastebuds Team
Excellent choice of gifts and prompt…
Excellent choice of gifts and prompt delivery in time frame requested. Definitely will order again
21 december 2024
Svar från Tastebuds
Hi Patricia,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with both the gift selection and the delivery. We look forward to serving you again in the future!
Kind regards,
The Tastebuds Team
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