Takeultra Omdömen 

Giving a one star. Their products sucks, the flavor is not great at all. And MAJOR WARNING!!!! Do not order off their website, you will automatically be enrolled in a reoccurring subscription that you cannot cancel!!! When you try to cancel it will only give you options to skip orders or pause orders and not cancel completely cancel. Stay away from ultra pouches.

overpriced. does not notify you if automatically sending package via subscriptions. no returns. not worth the money, better alternatives.

I placed an order with Ultra and later discovered that my account appeared to be enrolled in a recurring subscription. When I attempted to cancel, the process was confusing and frustrating.

The account menu included a "Cancel" option, but clicking it redirected me to a page offering options to skip future orders rather than actually cancel the subscription. I could not find a clear way to complete a cancellation through my account.

I contacted customer support and specifically requested cancellation of both the subscription and my order. I was told the order could not be canceled because more than three hours had passed since it was placed. While support acknowledged my concern about the subscription, I did not receive immediate confirmation that it had been canceled.

My main concern is the lack of a straightforward cancellation process and the difficulty in obtaining clear information about recurring charges. I hope the company improves transparency around subscriptions and provides a simpler way for customers to cancel if they choose to do so.

For anyone considering doing business with Ultra Pouches, I strongly encourage you to read this review before placing an order.

I made a single, one-time purchase to test the product and determine whether I wanted to become a long-term customer. I intentionally did not sign up for a subscription. Approximately one month later, I received an email in the middle of the night informing me that a new order had been processed and charged to my account without my knowledge or authorization.

I immediately contacted customer service and explained that I had not placed this order. I was told that I had enrolled in a subscription program. I disputed that claim and explained that my intention was a one-time purchase only. Rather than addressing my concern or attempting to resolve the issue, I was repeatedly given the same scripted response that subscriptions must be canceled three hours before renewal—even though the charge and notification occurred while I was asleep and completely unaware that a renewal was supposedly taking place.

The most troubling part is that I contacted the company before the product was ever shipped. There was ample opportunity to stop the order, investigate the issue, and resolve the dispute. Instead, the company chose to process and ship the order anyway. Only after shipping the product did they inform me that they would not issue a refund because the order had already been shipped.

When I pointed out that my dispute had been submitted before shipment, it made no difference.

When I offered to return the unopened product, it made no difference.

When I explained that the unexpected charge of more than $75 overdrew my bank account and created financial hardship, it made no difference.

When I explained that I had intended to continue doing business with them and likely would have spent significantly more money with the company over time than the single $75 charge they were fighting to keep, it made no difference.

Every response I received was essentially the same canned explanation. There was no effort to investigate the issue, no effort to find a reasonable solution, and no effort to retain a customer. The only consistent priority appeared to be finding a way to justify keeping my money at all costs.

As a business owner myself, I understand that mistakes happen. What separates a good company from a bad one is how it responds when a customer raises a legitimate concern. Ultra Pouches had multiple opportunities to make this situation right and chose not to. Their actions demonstrated that customer satisfaction comes second to money and enforcing policies, even when a customer contacts them before shipment and offers multiple reasonable solutions.

The product itself may be acceptable. The customer service is not.

Based on my experience, I will never do business with Ultra Pouches again, and I would strongly caution others before doing so. What makes this experience even more unbelievable is that after I informed the company that I would be filing complaints and leaving reviews regarding my experience, they then sent a customer satisfaction survey at approximately 2:00 AM asking me to rate their service. That level of tone-deafness perfectly summarizes my experience with this company.

I have disputed the charge with my bank and will continue sharing my experience through the Better Business Bureau and public review platforms so that other consumers can make an informed decision before trusting this company with their money.

Consumers should proceed with extreme caution. If a billing dispute or customer service issue arises, do not expect flexibility, understanding, or a genuine effort to resolve the problem. Based on my experience, once your money has been collected, your concerns become secondary.

This was one of the most disappointing customer service experiences I have ever encountered and, in my opinion, reflects very poorly on the company’s integrity, accountability, and commitment to its customers.

Tried to place an order, but it kept defaulting to a house I haven't lived at for 5 years and a phone # I haven't had in 2 years. Every time I updated my info in their system it kept defaulting back to the old info. I let them know and got the basic response. ( sorry for the inconvenience, we'll get right on it. ) Then they started ignoring me. That was the NO/NO

Dont buy from them. Their pouches gave me a headache and nausea. I didnt know i was subscribing to there service either upon buying their pouches and the cancelation was difficult to find

I strongly recommend avoiding Ultra Pouches.

The subscription process is incredibly misleading and difficult to manage. I was charged for two separate orders in a row that I never wanted. Even after I canceled the subscription twice, I still got hit with another unwanted charge. It seems their system does not properly process cancellations or they make the process intentionally confusing.

The cancellation/refund window is short (3 hours) and poorly communicated. By the time I realized what was happening, it was already too late for refunds. Customer service has been unhelpful and inflexible.

On top of the billing nightmare, the pouches themselves were disappointing and did not provide the focus or energy they promise. I ended up throwing the cans into the trash, and now I've got three more cans coming that will be wasting space in my trashcan.

This whole experience has been a complete waste of money and a major frustration. Be extremely careful before ordering. Read every detail and do not trust that "cancel anytime" is actually easy.

Save yourself the headache and skip Ultra Pouches.

I placed what I thought was a one-time order through takeultra.com and, within 3.5 hours, emailed their support to cancel both the order and the subscription I realized I'd been auto-enrolled in. The order had not shipped. I had no tracking number.

Their response was to refuse cancellation, citing a "3-hour cancellation window" that is not documented anywhere on their website. Their actual published subscription policy says orders are non-refundable "once shipped," and that orders ship "within 1-2 business days of billing." Neither applied to me.

Over the next 14 hours, I exchanged seven emails with their support team. Each response insisted the order was already processed and could not be stopped. I asked for a tracking number as proof, but none was provided. I asked them to share the Shopify order timeline (which shows exactly when a label is generated) and they claimed they couldn't see it, which is not accurate about Shopify's merchant interface.

At 11:54 AM EST the next day, I received a shipping confirmation email. The label was generated approximately 14 HOURS AFTER my initial cancellation request, proving the order was still cancellable throughout the entire exchange in which they told me repeatedly that it wasn't.

What made this worse: when I went to leave a review on their site, I discovered their reviews page shows 593 reviews with a 4.89 average and "100% Recommend." When you filter to 1, 2, or 3 stars, you get "No reviews match these filters." Not a single submitted review below 4 stars is visible across 593 reviews on a consumable product. This is statistically implausible and appears to be systematic suppression of negative feedback.

I've filed a chargeback with American Express, a complaint with the FTC under the Review Suppression Rule (16 CFR § 465.7), and a complaint with Junip, their review platform.

The product itself is beside the point. This is a company that will refuse to honor its own published refund policy, make false statements about shipment status to deny refunds, and hide negative reviews from prospective customers. Avoid.