Take Command Omdömen 

Take Command is the best ICHRA administrator I've worked with! We've offered an ICHRA for the past 3 years and this past year we switched to Take Command and it's been night and day for our 64 employees. Their customer service and support have made my life easier and made me look good.

There are too many issues to spend time detailing

The process is confusing and I do not have any point person to deal with except your sales person who does not handle the implementation.

Confusing UI to start out. Couldn't even use the product because it sends some emails (password reset, reminders) but not others (welcome, confirmation) so we couldn't even get a user set up on it. Extremely buggy and not confidence-inspiring.

I have contacted you all to switch my ICHRA to a QSEHRA and it is still not done?! I need to be contacted right away. If you cannot convert it, even though assuring me that it was possible on 3 occasions, then cancel my contract with you all.

The person who helped me was very nice and such a big help with me making the decision on which plan was best for me.

Used their portal to purchase insurance. The portal confirms my information was submitted and I was charged several hundred dollars. It has been several months and I never received a policy or insurance cards. Do not know if I am insured or not. The portal has not changed. There is no possible way to contact them for support. Their website says to contact the insurance carrier but I cannot as I do not have cards or a policy number. May have to file a dispute on my card and buy insurance myself.

CS is terrible, they keep asking for the information I've already uploaded.

Easy setup, great new benefit for employees

We've had nothing but problems with this platform since we began using it, starting with email issues that caused both admins to be locked out. The website is poorly designed, there is no ability to mark an employee as part-time/full-time or ineligible for benefit. Not knowing this, we had part-time workers receive invitations to setup and had a terrible time getting that corrected. We also had an employee submit the same premium in error and both bills (for the same period) were approved. That issue is still not corrected and our account is reflecting an overage as a result. The help feature is ineffective, with each problem we have to wait for a representative to submit a ticket. We never would have signed up to use this platform if we knew how poorly managed it is.

When choosing my new plan, the representative was extremely knowledgeable of the information as well as proficient in navigating the Take Command website.

Onboarding was easy. I love that we have the option to speak with a representative. My representative (Tory) was very informative and got straight to the point. I was able to select a insurance plan that fit my health needs.

Onboarding was pretty easy, they texted before an incoming call, a real person called me and even shared the screen of my Take Command portal to go over my choices. In this day of automated everything, it was nice to ask a real person questions. Insurance is still complicated AF and I can only hope i made good enough decisions now. But so far this was a good start.

Update: thanks for all the help!

Requested Help 5 days ago. received no response

Dishonest to start and very slow to respond afterwards.

I have yet to get an answer after submitting a ticket and contacting support. I have been overbilled. When contacting support it says it will take one day to resolve. Its been multiple with no communication.

I received a text letting me know my Enrollment specialist was going to be calling. The specialist called a couple minutes later and was very helpful with answering my questions about a particular plan. The specialist made sure to go through the plan with me and answer all my questions about the copays and out of pockets.

Like other people have stated below, they are not paying the employees premiums. I talked to customer support before renewing my insurance plan and they assured me that autopay would continue as long as I provided the account info to my health insurance. My paycheck has been deducted for the difference of what my employers allowance is and the premium yet my health insurance has not been paid for 2 months! I just had surgery several weeks ago and am worried that the claims will be denied because they still haven't reinstated the autopay account. It's been 2 weeks they've been "working on it". Steer clear of this company.

I am only giving it a one star because there is no option to give it a negative rating. This is the most incompetent company I have ever experienced. I loaded my proof of coverage on the 11 December 2024 and to date they are still reviewing my status - a month and a half later. When I ask them why its taking so long, the same standard answer of its a busy season! I don't care if it is a busy season, you are being paid to provide a service! If I was an employer and I had the choice I would NOT use them. If you are an employer who cares about their employees at all, steer clear of this company and platform.

lets make communication easy and update in system ASAP.