Tactical Traps Omdömen 

Outstanding customer service with multiple emails back and forth to ensure i got the right product for the best deal . They went over everything with me . Would highly recommend and I will definitely be a repeat customer

My only complaint is that I’ve purchased too many of their products and don’t have enough places to use them but that’s my fault. I’ve had a good experience across the board. I agree that the BT tech is probably not situationally the best if you expect to be in family room shootouts often, but hey, if you’re not strappin’ for those special occasions, you’re just not committed in my book. Anyway, love the products and in the cases I needed support, they came through exceeding my expectation.

The product would not work first of all, and the mounting system needs to be redesigned altogether to hold the weight of the shelf and its contents.
The company finally responded, sending instructions on how to use a magnet. The product doesn't work, and I didn't buy something I either need to repair or find an alternate way to use - looks like the credit card company will be getting a claim on this one.

We purchased 4 items this past year 2024. 2 were shipped fine, 2 came damaged (via shipping damage) Their customer service was a great experience. They contacted me and kept me posted while they were working on the two replacements. That made all the difference! Communication is a key factor in any line of business and they kept their word! Thank you again for being honest and taking care of my issues!
Judy

Bree was great to work with. I have previously ordered twice and used the Patriot 35 Compact with RFID card reader. This time I forgot to include the RFID card reader in my order. Bree was great to work with to return my wrong order and to get the unit with the card reader.

I am so happy I ordered this and did not expect it to be here by Valentine’s Day. After sending them a email they prioritized it for me and I received it within four days. It is very well made & my husband & I both loved it. It’s the perfect for our bedroom. Why keep your guns in the safe if you should need to defend yourself or loved ones.

I purchased 2 hidden compartment shelves. One for pistols and one for a rifle. But first I have to say I was surprised by the quality of these shelves. They are better than what I was expecting. They do take about 3 weeks to arrive but they are absolutely worth the wait!! The customer service is top notch. No fault of the company, one shelf arrived with corner damage. We did a report to UPS and just 2 days later I got an email my new shelf just shipped! You can't go wrong ordering these shelves. Beautiful craftsmanship and work flawlessly.

Just Received the Patriot 35 & The Freedom 52 Tactical Trap shelf's...Quality Excellent...Worth the Money for sure...I priced everything, and couldn't build them that cheap...// The only problem was how ROUGH UPS was on my Freedom 52...The whole corner of the BOX HAD BEEN CRUSHED...// It was definitely not Tactical Traps fault...// I'll be buying again...//

Easy to get replacement parts...I lost the charger!
fast delivery

After reading reviews and watching videos I chose Tactical Traps. Fast shipping and easy to install.

The replacement parts are worse than the original ones. I’ve had rfid locks malfunction on two of their shelves. Bought manual replacements from them and they are cheap plastic. Payed way too much for another rfid lock and big surprise that malfunctioned too.

You’re better off with a lock box in a drawer that these things.

When you need to get in them they don’t work and when you don’t they draw attention.

Won’t be wasting any more money with these guys.

Oh and no matter how many times you unsubscribe they keep sending you spam trying to sell you more of their junk

The wine opener doesn’t fit some bottles and I used it about five times and it broke. What a disappointment! My wife, a retired police officer lived it when I gave it to her, but I was very embarrassed when it broke so quickly.

GREAT SHELF!! Well built.Very sturdy mounting. Looks great with other 'fixtures'. I chose unfinished and stained myself. Shoulda got one done!! But the unfinished came out great. Customer service was FANTASTIC. I had lots of questions they answered and made my decision easy. Fast response to questions on install. Came complete with all needed to mount. GREAT PRICE for a concealment piece. Looks great,modern design. It would go in any setting. Thanks TT for great service that went above and beyond!

2nd purchase from company. I bought The Guardian Tactical Frame,it does close but not completly it gaps on one side in the back. It still locks so far. Just disappointed in the construction of the frame, looks like it is slightly warped. Anyway I hung it on the wall. But you need to have a better quality control system before you send out your project

I ordered my shelf during an end of the year sale. Received it quickly and love it: the construction is excellent, it was packed well and arrived undamaged. I ordered the unfinished option so I could match some other shelves in the room and it looks great. Operates as advertised and now I've got my home defense firearm handy yet safe from kids and others who shouldn't know it's there.

Great looking products, simple to install and use. All around awesome.

I own a shelf and somehow my cards got deprogrammed. No idea how it happened but I cannot open my shelf at all. I was made to PURCHASE a master card that can be used 1-2 times and then it is no good. It is the size of a credit card, cost me $10 and $5 for shipping. I ordered it 2 weeks ago and still don't have it. It could have been put in an envelope for .50 and been here already via USPS. Also, your technology caused my issue and I had to pay additional to be able to open this shelf. Very disappointed with Tactical Traps for this entire situation and how it has been dealt with.

My shelf was shipped with a broken latch. When I reported the issue and asked for a replacement latch I was informed that I needed to follow certain steps before any replacement would be considered. I decided to just buy outright a new replacement and incur additional costs for this product because I have money invested already and it is over a week in waiting and still no replacement latch has been received. I am rather disappointed and will only buy when I can see the product in person. Forget using online services.

Ordered compact model shelf unit on 12/13/2024. Was told AFTER the order that it would not ship to arrive before Christmas. After numerous emails (no one answers the 24/7 customer service phone number) I received email stating it would ship about 1/8. On 1/17, finally received info that it would ship 1/20. On 1/20, received info that unit would ship, Tues., 1/21 with tracking number. Finally received the full-size model on 1/23. I went ahead and mounted, then found that locking pin was broken. On 1/27, they stated, shipped new locking pin via USPS. As of 2/3, USPS has not received the package.