Tactical Traps Omdömen 

The shelf we order was very good quality and delivered as it was scheduled. We had a good experience with tactical traps. What they display is what you get

Poor customer service after the sale. I purchased my shelf in 2021. Last time I opened the shelf to retrieve my weapon, the shelf would not stay closed. Changed batteries. Bought a new card and reprogrammed. Still would not stay closed. Had to use blue painters' tape to keep it closed. Contacted Tactical Traps multiple times, Zoom meeting, video sent. Just kept being delayed, " warehouse manager had to review it". In the meantime, Bob from IT kept sending emails," ticket closed. As of today 10/7/2025,. I have a useless shelf hanging with blue tape keeping it closed. No response from Tactical Traps.

Did not include the LED inside as advertised. Was told by support it was limited stock. That's not listed in the listing. Hope you never have to rely on bluetooth in an emergency as it's incredibly slow.

The shelf I bought was delivered to the wrong address (MY FAULT) customer service figured it out with in 5 minutes of my call, great customer service, which can be limited now of days. It's great to hear a person pick the phone up and resolve my problem. as far as the shelf I can say enough about the workman ship & quality and finish, love it, bought a second one

Fast replies to my email and fixing my issue! I had let me batteries die and then could not get the backup to work. They had a zoom meeting with me and told me how to reset the lock and it fixed my problem!

No customer service. Have called dozens of times. No answer, no return call, no refund. They have over $400 of my money. Won't respond to emails either. Turning into bank for fraud and BBB. DON'T BUY!!!!

While trying to switch modes on my box I managed to deprogram my three key cards. The user instructions are vague to say the least.
In an effort to open my box I called customer service and they said that they would send me a link to purchase a "master" card for $15. This card will open ANY box "one or two" times according to the representative. That doesn't give me the warm and fuzzy for having my fire arms secured.
At this point I am planning on using a demo saw to remove the box from my wall (can't access the screws on a closed box).
And if I'm ever in the need of a new firearm, I'll save my master card for a rainy day.

Great fast and complete customer service on amazing products

The product I purchased is great couldn’t be happier. I was not prepared for the amount of emails thst followed. The weekly explanation of how poorly your company performs at basic inventory, purchasing and supplier accuracy continually reduces my confidence in the company’s future.

Bought the Mirror and after receiving it realized that is was too heavy for the wall. It was probably 50lbs if not more. The outside frame way overlapped the back so it would not have shut anyways. It was very obvious that it was made in CHINA. I called the company no answer. Emailed them and it took 2 days to respond. I had to ship the mirror back on my own money which was 324$ because of the size. I asked for a refund and its been 3 weeks now and still nothing. I will never buy anything from them again. I recommend that anybody looking to purchase anything from Tactical Traps. DON'T.

A valuable product was delivered to me with good instructions on how to install. My order number is 348271 and the order was placed on 7/14/25.

I just purchased the 1791 whiskey flag from tac traps, and I gotta say I am blown away with how amazing it is. Absolutely gorgeous piece!! I had a slight mixup when it arrived as the COA wasn’t with my trap. I reached out to Tactical traps and they were very friendly and quick to respond and make it right and get the COA to me. Great costumer service and I will definitely be buying more products from these guys!!

I ordered two of the Liberty Shelves. When ordering I made a mistake and ordered a defender shelf instead. This was on a Sunday, so I contacted Tactical Traps by email. After sending I also saw a customer service phone number. On Monday morning on my way to work I called the number. After a short hold I spoke to a real person, that I could understand! Donna took down my issue and ensured me she would get with management and have them refund my order. Within 2 hours I had an email about my refund being completed and a link to order the correct shelf. The refund was already back in my bank account! About an hour later I received a response email from my Sunday email. It was Donna responding. Wow! On my new order I had a question, which I emailed again. The next day I received an email answering my question. Again it was from Donna, amazing customer service!! A+

I ordered a shelf and a second one at a discount at 2 am in the morning. My credit card co. refused the second billing till they they could call me the next morning. Tactical traps would honor the sale price the next day. Their staff is great. I have other items from them and their quality is unparalleled at a good price. I do highly recommend this company. Everyone I have referred to them are also very happy with their purchases. Thanks again!!

I ordered the picture canvas trap as a birthday gift for my son. I was concerned the order wouldn’t make it in time for his big day. Not only was the item just as expected but the order was completed & delivered within 8 days, in time for his birthday. Excellent service & I know my son will love it.

I purchased my 3rd Tactical trap within a couple of years. The third purchase was most recent. After receiving my Tactical trap, I decided that it just wasn't what I expected. It was smaller in size. I requested a return authorization. Tactical Traps gladly refunded my payment with no problem. I am sure to continue doing business with them in the future. Very nice courteous service with follow up e-mails. Thanks, Tactical Traps.

I was initially mostly happy with the mantle gun case. There were design issues that would take it to a 4*. However, it will no longer close. That's not even the issue. I have written support 4x now and they have not responded...not even to acknowledge that I've emailed them. Very disappointing. Even if they responded to tell me that I'm out of luck and that it can't be repaired. I'd still buy a replacement. At this point, I'm angry. Do not buy from them.

Great customer service and information. Staff is very helpful.

I ordered a custom frame similar to the Family Rules to hold my Mossberg 500. They did a fabulous job on building the case, it worked well and looks beautiful on the wall. However, it is not deep enough to close when the shotgun is placed in the foam. I'm not sure what shotgun is the same depth as a handgun, but beware and ask questions. Measure your guns to make sure they fit as this is really not what I needed.

I purchased the 35S Tactical Shelf expecting a quality product backed by the company's advertised "100% Satisfaction Guarantee." Unfortunately, that guarantee was not honored, and my experience has been consistently frustrating from the start.

Upon receiving the product, several issues were immediately apparent. Key components that were clearly listed in the product description—specifically the LED strip light and battery backup—were missing from the shipment. Additionally, there were no clear instructions regarding the Bluetooth functionality, and I was unable to pair my phone as described. The link provided for the app returned an “item not found” error. Researching further, I found multiple reviews noting that the Bluetooth functionality (which is a paid upgrade) often fails to work, especially on Android devices.

When I reached out to customer service within the 30-day return window to express my dissatisfaction and request a refund, I was met with resistance. Instead of honoring the satisfaction guarantee, I was asked to submit photos of various components, including internal parts of the unit, serial numbers, and quality control markings—something that should not be required if a satisfaction guarantee truly exists.

Hoping to give the product a fair chance, I installed the unit and began using it. After a month of no use, I attempted to access the shelf, only to discover a new issue—the unit would no longer close properly. I contacted customer service again, only to be told that I was now outside the return window and that they do not consider the unit defective. While they did offer a couple of DIY "fixes," this is not acceptable for a product in this price range. A customer should not have to troubleshoot or regularly contact support just to make the product function as intended.

In summary, potential buyers should be aware that:

The 100% satisfaction guarantee may not be honored.

Key advertised features may be missing from your order or not function at all.

Customer support is slow to provide meaningful resolutions and appears focused on avoiding returns.

The unit is overpriced relative to its build quality and reliability.

I regret this purchase and would not recommend this product to others based on my experience. If you’re considering this shelf, I strongly suggest evaluating other options.