System76 Omdömen 295

Jordi and Stetson helped me resolve a boot issue. The machines are high quality and durable, and the service is excellent. You pay a premium with System 76, and I wish all the machines had a completely open firmware option. However, the price is worth it to avoid as much DRM as humanly possible.

This is a great business. I will use them again and recommend them to friends.

Issues, happen with all products, but System76 went out of their way to accommodate my travel schedule and my need for a replacement machine while traveling for work. Unfortunately I received a laptop with a dead pixel on it, and it was driving me insane. I saw the issue on Friday, but I had to catch a flight Tuesday afternoon and would be out of town for quite some time. Although their office was closed for the weekend, come monday morning, I received follow-ups from multiple people, and I had a replacement on the way to where I was staying by Tuesday. Awesome customer service, and the replacement has been top-notch and running without any issues.

This is a company who understands their end-users, and are building well thought out products for them. The ability to swap and add drives and ram in a laptop is also amazing. This is a computer company founded out of everyone's frustration of vendor lock-in, proprietary parts and code, and being forced to accept whatever was on the shelves of the big box stores at the time. System76 decided to go against the norm, and as a first time user, I'm pretty sure that I'm now a lifetime customer.

1. Worked out-of-the-box
2. As powerful as my old leopard at a fraction of the price.
3. Occupies a tiny footprint of the leopard and weighs a small fraction of it.
4. It will be interesting to see how it stands up to time. I had the leopard well over 10 years.

Laptop works great, I had to put archlinux on it though but outside of that its awesome.

Very slow with processing return, the laptop was garbage and I'm out 56 dollars on shipping

Positives - the unit looks nice, is solidly built and after a good bit of help from a friend it is operational.
Negatives - the unit arrived with the video card unseated. Having not worked with this box or type of box before, I reached out to System76 for help. The very generic response - re-seat the card - did not provide details on how to even get to the card. The box isn't a simple design and very detailed instructions should be provided. Considering response times exceed 24 hours between requests I cannot give better than a three rating at this time.

I love your products and have been using pop os since I was a freshman in highschool, the only down side is that you don't currently ship to APO address's.

I like the product and the website. It worked great. One area i think can improve is while waiting for delivery to provide more updates to the progress of the build or hold up.

Quick turnaround on the order and fast shipping. Well packaged and the system works well with no problems. This is my third order from them over the past few years.

I recently bought a System76 Pangolin 15 laptop. I liked the macbook-esque aesthetics combined with fully linux compatible hardware. However when I received the trackpad was lifted outside of its recess in 2 of the 4 corners, something clearly visible to even the most surface level quality control. Upon contacting customer service they were quick to offer me a replacement laptop in return for the original one they had sent me. This seemed great at first until I inquired about who would cover the cost of customs tax and shipping (I live in the UK). As it turns out system76 have a clause in their warranty which states they will not pay for shipping or customs for warranty replacements being exported from the US, bear in mind that this a warranty that is forced upon you at the point of purchase. Because of this I would be looking at paying roughly 500 GBP in order receive the replacement laptop. And this is the cause of the problem, if you are in the EU and receive a faulty laptop, or wish to RMA one that broke within the course of your warranty you will effectivley have to pay half the original price of the laptop you purchased in order to receive a replacement. This is so annoying as aside from the trackpad the product is great. The screen is good, battery life -although less than what is advertised when using a distro other than Pop-OS- is good and the keyboard is good for a laptop aswell.

i tried to order a replacement battery for my Gazelle 17 inch laptop, purchased in 2020, but the only one listed on the website with a 17 in the name was a different battery. after it arrived it took about 3 months to have this sorted out (i.e., wrong battery returned, new battery ordered and delivered, reimbursement) with multiple emails.

i understand that the customer service department may be understaffed, and am sympathetic to their situation, but as a customer it was not a pleasant experience.

Part was shipped promptly, arrived in good condition, easy install.

Today I receive my Pangolin Laptop.
The laptop is very good. Pop!OS is pleasant experience, normally I use KDE Plasma, the only think until now is the lack of preinstalled camera application.

The only inconvenient is that the charger is US plug and not the EU Greece. :S

Oh and the delivery department in UPS Greece is absolute disappointing.

I've been using Linux for over 15 years. I got the Adder WS because the hardware works with Ubuntu and I can also go in and upgrade. I've maxed out the memory and storage and I'm very pleased with it. I teach SQL Server database courses at a local college and this laptop lets me record my lectures while I run a Windows VM with SQL Server Management Studio and another VM with SQL on Ubuntu with no problem.

Perfect delivery, awesome quality, beautiful setup and in love with cosmic desktop

My interactions with System76 have consistently met or exceeded expectations. The ordering process is straightforward, and products are reliably delivered as anticipated. I'm thoroughly satisfied with every aspect of my experience with the company.

The initial Pang I ordered had to be returned twice for maintenance, and was a bit flaky even after the 2nd return. Eric Todd then helped me get a new Pang as a replacement: the new Pang--the replacement--seems to be just fine, working as I expected.
His help was essential.

I needed special assistance with buying for a non-profit without tax. They were efficient, fast, and polite. Hardware is exactly what was advertised.

Been using Linux since 96. All my previous laptops and desktops struggled with Linux due to hardware compatiblilty (Nvidia, Pentium, etc). System76/PopOs seems to have solved the issues I use to have.

Computer had major problems from the beginning and could not get response from support. After almost two weeks I returned it.