Swoop Antarctica Omdömen 

I had a truly terrible experience with SWOOP Antarctica. I booked a very expensive trip with them—over $9000—months in advance, in October. I was traveling with friends and was extremely excited. At the time, I was a U.S. green card holder, so I made sure to check all the requirements for visiting Antarctica. Every source online says Antarctica is a no-visa territory. Nobody told me I would actually need a visa for Argentina due to the journey between the airport and the cruise departure point.

SWOOP never informed me about this, even though they knew my citizenship status. I didn’t discover I needed an Argentinian visa until the very last minute. I had to cancel everything, fly to Los Angeles, and go to the Argentinian consulate. They told me that if I had come even a little earlier—not just 10 days before—they could have issued the visa. But by then it was too late.

The worst part is that SWOOP refused to refund me anything. I even told them to keep the money and let me reschedule for the next year, but they wouldn’t allow it. They said I had to find another female traveler to replace me, and if not, I would lose the entire amount and still face penalties.

I was devastated. I ended up losing the entire cost of the trip because no one alerted me about the visa requirement for the Argentinian portion of the journey. I have never had such a disappointing and stressful experience with any travel company. Their lack of guidance and refusal to work with me at all was unacceptable.

We've reached out in the live chat on the site, we were instantly connected with Rebecca Porritt. An agent that was incredibly helpful, really friendly and informed. She did her best to understand our needs/wants and guide us to a cruise that would suit us best. And then she got us a great price for the cruise :)

Swoop planned our bespoke trip to Patagonia perfectly. I usually plan my own trips, so this was a first for me to let someone handle the logistics, and it was liberating. Would definitely use Swoop again.

Fantastic holiday & a memorable experience, thanks to Swoop

Swoop team are exceptional, I’ve never been as supported by any other agency before. They are always available for any questions and eager to help. It’s great that they assign each client to a particular person to get in touch and that person looks after me throughout. She even left me a bottle to enjoy in my cabin when I arrived because when I booked, I was asked if celebrating anything, I said booking Antarctica was a late birthday present for myself. So I was pleasantly surprised. The tour itself was amazing, I just wished I wasn’t half dead (nausea) while crossing the Drake.

Their service was excellent. Marta and Ale (Alexandra) of Swoop recommended a well-suited Antarctica cruise for us and prepared us thoroughly for the whole amazing experience.

We wanted peace of mind when booking our trip Antarctica, given the investment and the logistical prep involved. Swoop helped us find the right company for what we wanted and supported us along the way with our many requests. The webinar a few weeks prior to our departure was really informative too. It was a great trip also thanks to Swoop’s attention and organisation.

Swoop were absolutely fantastic! They were extremely helpful, responsive and clearly very experienced and also passionate about the expeditions experiences they are able to offer. I would 100% recommend them!

This agency simply provided excellent guidance and helped me to make the right judgments to lead to an outstanding travel experience. They took the time to understand what I wanted from the trip and could not have given me better recommendations as to the operator and ship. I had some unusual requirements -- a good diving group in the Antarctic, and they led me to the source. When I had questions or concerns their response was quick and thorough. I cannot recommend them highly enough.

The Hondius trip around the South Atlantic was excellent. The itinerary was a framework upon which much was added as the crew responded to the weather to best advantage.

The entire crew:
Responsible
Informative
Imaginative
Flexible
& fun

The ship:
Comfortable
Sociable
Inclusive
& designed for the job

Physical & ecological safety is paramount

In short, the whole package is professional & entertaining. No mean feat.

Antarctica 21 is a great company; glad to have been scheduled with it by Swoop.

Swoop arranged an excellent cruise with Oceanwide Expeditions to the Falkland Islands, South Georgia Island, and the Antarctica Peninsula.
Through Swoop I was able to obtain a substantial discount on the cruise. Swoop coordinated the different aspects of the trip in an efficient and punctual way.
The voyage on the ship Hondius of Oceanwide Expeditions was an excellent cruise with many experienced guides, exciting zodiak cruises and landings, and wonderful food in the ship's restaurant.

Completed all excursions. Mountaineering,kyacking,camping, and the Polar Plunge. Food was great. Staff took excellent care of us. They were very nice. Always very helpful. Met people from all over the world.

Trvel agents were responsive to our questions and needs

Shortly after boarding I started meeting other solo travelers, many of whom also chose to have their own cabin. — but I seemed to be the only one who paid the single supplement. Apparently the ship waived the solo supplement but Swoop was completely out of the loop — making me the biggest Loser onboard. Swoop was lacking in many other areas (misleading packing info, hyping up a photography program that was unavailable, and sending the wrong pictures a week after other travelers got the right ones from their agents), but paying significantly more per person than anyone else on the ship is really is hard to overlook. Stay clear of this company.

We used Swoop to book a trip to Antarctica with Aurora Expeditions. Cassia was very helpful and patient, even sticking with us over two years when we delayed our trip. She helped us choose a boat and itinerary that was perfect for what we wanted. Once we had booked, Ale was helpful in answering all of our pre-cruise questions. Highly recommended!

very well coordinated and professionally run expedition.

Hannah Green did a very good job with all details of our trip!!

People at swoop are very experienced and informative. Presenting all the choices and they can get the best deal out there. I enjoy there process and support through out my travel to Antarctica.

Fabulous trip. Very organized, lots to do, incredible experience