Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Se mer
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My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Se mer
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This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Se mer
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Företagsinformation
Skrivet av företaget
An Italian online Wine Shop: great wines, great deals.
Kontaktuppgifter
Italien
- svinando.co.uk
4,1
Bra
986 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It's been a month and the delivery hasn't been made
I've never experienced anything like this before. It's been over a month and I still haven't received the product. The wines are generally good in terms of price and quality, but this latest crazy data issue... I don't know what will happen next.
3 januari 2026
Svar från Svinando
Dear Customer,
we sincerely apologize for the inconvenience and the long delivery time of your order, as this is not the level of service we strive to provide.
We have sent you an email providing the reason for the delay as well as the expected delivery date.
We hope this communication helps to clear up the misunderstanding.
If you have any further questions, please do not hesitate to contact us.
Sincerely,
Your Svinando Customer Service Team
Still have not received my champagne
Still have not received my champagne, tried to contact the company no response!!!
Should have arrived for xmas still waiting 3 weeks later
23 december 2025
Svar från Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We have sent you an email to express our sincere apology and to provide you with the reason for the delay of your order.
We hope this will help clarify the matter.
Sincerely,
Your Svinando Customer Service Team
Don’t bother!
Placed an order for a Christmas present on 16th January which did not arrive. They emailed to say the order has been resent but it has still not arrived.
Have emailed requesting a refund twice but have had no response. Really poor customer service.
12 januari 2026
Omdöme utan inbjudan
Svar från Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
To ensure that the issues concerning your last delivery is properly addressed, we kindly ask you to send us your inquiry to our email address: customer.service@giordano-vini.com or contact us directly at our toll-free number: 0800 2605 664, as we were unable to locate you in our system.
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Sincerely,
Your Giordano Wines Customer Service Team
Great wine selection
Great wine selection, delivery is always efficient and excellent communication.
15 december 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Ordered as slightly cheaper than other…
Ordered as slightly cheaper than other site and said fast delivery. The delivery was not fast and I had to phone to find out where it was. Did turn up but 2 weeks later.
6 december 2025
Svar från Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We regret that our delivery did not meet your expectations and will do our best to improve in this area. We have also sent you an email with full details regarding the delivery timeframe.
Sincerely,
Your Giordano Wines Customer Service Team
Order placed and acknowledged
Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following day.
Good wine.
5 december 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine at reasonable prices.
2 december 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Second time ordering and the wine…
Second time ordering and the wine arrived in good time and perfectly packaged, thank you
30 november 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Almost 3 weeks for delivery and never…
Almost 3 weeks for delivery and never answered emails
30 november 2025
Svar från Svinando
Dear Mr. Maclean,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and for not responding to your emails in a timely manner. We understand how frustrating this must have been and regret the inconvenience caused.
We truly value your trust and hope to have the opportunity to serve you better in the future.
Kind regards,
Your Svinando Customer Service Team
Another order, and we love Primitivo!
Another order and another great delivery.
We love Primitivo!
29 november 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Yes got delivery in good time
Yes got delivery in good time , still awaiting to taste
29 november 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Only received half my order
I ordered 2 cases. Only one was delivered. I have had no response despite numerous emails.
20 december 2025
Svar från Svinando
Dear Customer,
We are very sorry for the inconvenience caused and would like to inform you that this error has been reported directly to our delivery department. We will make sure that your delivery arrives within the coming days.
We have also sent you an email, and we hope this will provide the reassurance you need.
Sincerely,
Your Svinando Customer Service Team
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
When wines are difficult to source
Everytime we fancy particular wines from Italy, Svinando is the place to order from. Easy to select and order.
I am kept informed on dispatch and delivery times, it usually takes few weeks before we receive the package, but it is worth waiting for.
23 november 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Dear Customer,
We would like to thank you for your feedback, as our customers’ opinions are very helpful to us and help us improve.
We would like to inform you that our delivery timeframe is 4–12 working days.
We hope that this information clarifies the misunderstanding.
Sincerely,
Your Giordano Wines Customer Service Team
Cannot get a reply
Cannot get a reply to email, Facebook post or messenger so maybe on here I’ll get reply? Just wondering where my order is? Worried I’ve been scammed by you and will be flagging with bank Monday!
13 december 2025
Omdöme utan inbjudan
Svar från Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We would like to provide you with our email address: customer.service@svinando.com as well as our toll-free phone number: +44 800 26 06 670, so that we can directly process your request and ensure that everything is resolved to your satisfaction.
Sincerely,
Your Giordano Wines Customer Service Team
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.