Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Se mer
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My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Se mer
Företaget har svarat
This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Se mer
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Företagsinformation
Skrivet av företaget
An Italian online Wine Shop: great wines, great deals.
Kontaktuppgifter
Italien
- svinando.co.uk
4,1
Bra
986 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The wine is simply the best
The wine is simply the best. From ordering to delivery i cannot fault this company
3 juni 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Dear customer,
Thank you for your kind feedback regarding the quality of our wines. We are pleased to hear that you are enjoying your selection.
We sincerely regret any inconvenience caused by the extended delivery timeframe.
Kindly allow us to explain that our wines are dispatched directly from our cellars in Italy, and their journey to the United Kingdom involves cross-border logistics, customs procedures, and coordination with local delivery services.
This international process, while carefully managed, may result in a delivery period of up to approximately 14 working days. We understand the importance of timely deliveries and truly appreciate your patience and understanding throughout.
If you have any further questions, please do not hesitate to contact us.
With kind regards,
Customer Service Svinando Wines.
Great wine
Great wine, great price. Delivery time was longer than hoped for but worth the wait.
29 maj 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
You delivered to our old address
You delivered to our old address, having previously delivered to our correct address, something went wrong with your systems or processes and the wine is now delayed by 2-3 weeks
16 maj 2025
Svar från Svinando
Dear customer,
We sincerely apologise for the delivery error and the resulting delay. It appears to have been a technical issue that caused the parcel to be sent to your old address and we are working to ensure this does not happen again.
As a token of our apologies, we would like to offer you a €10 voucher for your next order. Thank you for your understanding.
Yours sincerely,
Customer Service
Giordano Wines
Parcel was left on my front door on a…
Parcel was left on my front door on a busy road and was not left in designated safe place. It was not there for me to collect. So I did not receive my package
15 maj 2025
Svar från Svinando
Dear Customer ,
Please accept our apologies—we attempted to reach you by phone but were unable to connect. We’ve sent an email detailing the next steps we plan to take to resolve your issue promptly.
When you have a moment, could you please check your inbox and let us know how you'd like to proceed?
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Customer Service
Giordano Wines
Excellent wine at very reasonable…
Excellent wine at very reasonable price. No point in getting upset about delivery process, it always arrives…. Eventually!
13 maj 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Unable to ship to uk
7 maj 2025
Svar från Svinando
Dear customer,
We tried to contact you by telephone, but unfortunately we were unable to do so.
For this reason, we have contacted you by e-mail.
We also strive to improve our service on a daily basis and to always achieve your satisfaction.
We hope that you will change your mind about our service.
With kind regards
Customer Service Giordano Wines
Borderline scam
Awful. Placed an order 2 weeks ago. Received two email updates saying ‘your order is ready’ and ‘your order is on track.’ Hilarious as neither is true - no evidence of tracking or the shipment. Total scam, will be cancelling my order.
27 maj 2025
Omdöme utan inbjudan
Svar från Svinando
Dear customer,
Thank you for taking the time to write to us.
We apologise for the inconvenience and unpleasant experience.
We have tried to locate you and process your complaint but could not find you in the system.
Please contact our customer service team on + 44 800 26 06 670 to resolve your issue.
and by e-mail to customer.service@svinando.com !
We hope that you will change your mind about our service.
Yours sincerely
Customer Service Giordano Wines
The wines are always good
The wines are always good, their delivery is prompt and there are great offers!
29 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good
Looking forward to sampling this lovely wine finally recieved after a slight mix up on the address
28 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine great price
28 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Wines great but delivery seemed a bit slow
Wines great but delivery seemed to take a long time. I think I waited almost 3 weeks. However I had not appreciated that they were being sent from Italy so my expectation was probably misplaced.
27 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
From ordering to delivery the amount of…
From ordering to delivery the amount of time this took is disgraceful, I now believe the negative reviews I read before , discounting them was my mistake, this was my first order and my last...................
25 april 2025
Svar från Svinando
Dear Customer,
thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your order. We understand that timely delivery is crucial, and we regret that we did not meet your expectations on this occasion.
Normally, our delivery process takes up to 10 working days.
Thank you for bringing this to our attention. We mind your business and hope to have the chance to serve you better in the future.
Best regards,
Svinando
Customer Care
Both wines are great value for money.
Both wines are great value for money. I especially liked the Aimone which I tend to favour to my Australian merlot which I've been drinking for far too long!
23 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
They delivered 6 bottles of wine left…
They delivered 6 bottles of wine left it on my doorstep while i was away from home for weekend it was a signed but yodel driver just left it and it went missing
19 april 2025
Svar från Svinando
Hi, we're very sorry for the mishap. We've reported the accident to the transport office, in order to understand how to proceed.
You'll be contacted from the competent department as soon as possible. Best regards!
Superb wine. Highly recommend
Great service with regular updates.
The products I bought were of excellent quality......really enjoying them !
22 april 2025
Svar från Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Fantastic wine 🍷 at a great price…
Fantastic wine 🍷 at a great price but…….
Sadly the DISPATCH and DELIVERY 🚚 is EXTREMELY SLOW …. 15 days … that’s bad …
Things get to the UK 🇬🇧 quicker from AUSTRALIA 🇦🇺 for heaven’s sake ‼️
19 april 2025
Svar från Svinando
We're glad that you enjoyed our wine. Delivery abroad takes a little longer because all of our products leave from warehouses in Italy.
We hope the wine is worth the waiting! 🍷️
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