Suzy Shier Omdömen 

I shopped at Le Chateau Windsor; the very kind sales lady Andreea was extremely nice and supportive with my shopping needs.

The fact that they sell garbage online and they put it on sale and then won’t let you return. It is the biggest load of crap I’ve ever seen! We’re not talking big sales here we’re talking like save $10 and all of a sudden it’s final sale? I guess you have to do this because otherwise nobody would keep this garbage clothes you’re selling.
I learned my lesson and I will never shop here again!!! buyer beware

I had a really good experience the staff were amazing and really helpful the store was well kept and very clean!

The service was incredibly slow and had only 2 cashiers that were slower than sloths. I don't recommend this store to go to at all

Nadia at Devonshire Mall Suzy Shier in Windsor was a great help, I told her we had a European Cruise upcoming and she went to work. Full of energy, we tried on many outfits and dresses. Thank you Nadia, I am very grateful for help!!!

Do not shop here. Sizes are not accurate and are mismatch of sizes. Sizes could say large but actually be a size small. Very disappointing. There isn't even a point to the sizing chart since the sizes don't match the product. Can't return my items but it sure is a waste that they don't even fit the slight bit even though they are suppose be my size.

I don't have the option to give 0 star to suzy. Staff specifically the store manager TIA at heartland Mississauga location is extremely rude and arrogant. She doesn't know how to talk to customers. While talking she just walked away when i was asking something. I went there to exchange something showed her the receipt where it was circled about 14 days exchange policy. She simply denied and said go read the receipt.

I don't understand how she promoted as SM having this kind of unethical behaviour. Other staff who was watching her apologized for her behaviour. I stopped buying from suzy earlier and literally this was my mistake going back to this store.

Staff rude and not helpfully nor friendly

Je magasine souvent chez Suzie Shier et je suis toujours impressionnée par la qualité des coupes — les vêtements me vont comme un charme !

Le service à la boutique de Place Laurier à Québec est exceptionnel : personnel adorable, attentionné et professionnel.

Un vrai plaisir de magasiner chez vous !

Kulwinder is a great helper to select things and good store service

They left THREE security tags on a coat which did not go off when I left store so I didn’t know. I live far away from store. Customer service wasn’t willing to do anything about it. Terrible.

Shopping the coquitlam store suzy shier/ le chateau is a memorable experience to shop and staff is excellent
Beatrice is the best! I highly recommend to shop here

Been shopping at Suzy for over 10 years. They have affordable clothing. I have the prestige card which allows me to take advantage of discounts.

I spent my morning doing a bit of online shopping as there was an advertised 40% off sale. However, when I went to pay for my order, I was disappointed to see that the items were full price. When I called customer service to resolve the situation I was told that the system had automatically reset at 0900 ET therefore the deal was no longer available and there was nothing they could do. I live in Saskatchewan and it was only 0700 my time. I understand it was uncontrollable however I do believe the situation could have been handled better by customer service considering there was no way I could have known that was going to happen in that small window of time.

I ordered about twenty items because I had an emergency I should not have trusted them. Not only did I initiate a return for clothes that were too big, but I discovered that I had received a torn garment. I had no response. No return label and no response to my email at Customers services. I often intended to order but I would not dare to do so. and I advise against them despite some pieces accept them.

I ordered a skirt from Suzy Shier. I found they were okay at one time but it's terrible now. They apparently use a different courier service . I work from home and I or my boyfriend is here most of the time. Well apparently my package apparently was dropped off at 3 am ? Strange. Also you can't track package now with Evoli courier service !!! Not before or availability availability even when the package was there. Suzy Shier sent me the Pic of my package but only days after it was dropped off. And I kept asking everyday if they could track it or had any info ? The courier does not ring the doorbell . I had my brother was out for the package. It's possible the package was stolen but if it sat their for hours I guess it can happen. The skirt was cheap but even so. I never had this problem ever . They suggest I go to their store. I suggest to get a decent courier service ...

Wish I could give them a zero. Terrible terrible terrible. I only placed one online order, but after one of the worst customer experiences ever, I will never shop there again.

In February, I placed an online order that included clothing and a Prestige Card (a discount card costs $25). While I received the clothing, the card never arrived. I didn’t follow up immediately because in Canada I understand that mail delays or misdeliveries happen so I waited patiently.

In early May, I contacted customer service to inquire about the missing card. The agent told me I should have reached out within 30 days and insisted their warehouse “never fails” to deliver. Her tone and attitude implied that I was lying about not receiving the card which was both offensive and completely inappropriate.

I was shocked by how rude and unprofessional the interaction was. Rather than helping, the agent abruptly ended the chat while I was still typing, without even offering a proper resolution. I never spoke disrespectfully, yet I was treated in a completely unacceptable manner.

This experience has completely changed how I see their brand. Not only did I pay for a product I never received, but I was also made to feel like a liar for simply asking about it. They’ve lost a loyal customer and the positive word-of-mouth I once shared about their company. It’s truly disappointing to see a policy that disregards honest customer concerns in favor of rigid timelines and blame.

I always shop at Suzy's. I love the fabric designs and friendly customer service. I always go to the Breamlea City Suzy's; their manager, Samra, is very helpful and makes my shopping very easy.