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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing brand and really good quality caps. only just discovered this brand but really like it! They are doing a really good job, will be ordering again!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have a good number of Sutsu garments.  Great quality, last well and always true to size.  Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Se mer

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Betygsatt 5 av 5 stjärnor

Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... Se mer

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Företagsinformation

  1. Butik med streetwear-kläder

Skrivet av företaget

This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

168 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Excellent Company with a personal touch

Excellent, love this company. I have just ordered my 2nd batch of T-shirts inside a year and after not being able to find a previous design on the website, I sent an email to enquire if the design was still available, not really expecting a response. I got a prompt reply from Eimer, and despite the design being discontinued, Eimer stepped up and arranged an order with my favoured design alongside some new ones and sent through an invoice for payment. Great customer service which is hard to find these days. T-shirts arrived today and I'm very happy. Will be ordering again. Thanks Eimer and team.

30 juni 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thank you for taking the time to write a review we really appreciate it. Glad we could help with the dicontinued design and that you loved your order including the other garments. Thank you for your continued support and we hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Purchased my first Sutus item

Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafted into simply brilliant shorts. I love the style, they are detail rich, my phone even fits in the phone pocket, I just love them, I just wish they came in more than two colours. I recommend them to you as I’m sure you will be delighted with them as well.

3 juli 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thanks for the 5* review Bruce. Glad to hear you are loving the shorts and the material. Hope you have lots of adventures in them - we are looking at more colours for 2026! Thanks for supporting the brand.

Betygsatt 5 av 5 stjärnor

Sutsu Cap

Great quality product. Love my Cap!

12 juni 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thanks for the 5* review - glad to hear you love your cap and hope you have loads of adventures in it. Thanks for all the support of the brand, we really apprieciate it.

Betygsatt 5 av 5 stjärnor

Into The Sun Sweatshirt

Quality top as always, love the design and materials. Fits slightly smaller than the two trees top however.

8 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thanks for the 5* review and kind words on the design and fabric. Sorry to hear it is a little smaller - sometimes that might be the cotton tolerance (which is up to 2cm) but if it was significantly different we would always be happy to look at it and see if it needs replacing. Thanks for supporting the brand!

Betygsatt 5 av 5 stjärnor

Quality as always

Quality as always, I’ve had a sweatshirt for 3 years, worn frequently in the colder months and it still looks great. Great fit and the colours are really nice.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Simon, Thank you for taking the time to write a review we really appreciate it. Glad you loved your orders and the other sweatshirt you have is lasting so well, so great to read this. Thank you for your continued support and we hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Love it!

Ordered the Happy Trees sweatshirt and absolutely love it! The quality is great and it fits perfectly. Will definitely be ordering more from Sutsu in future.

19 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi David, Thank you for your great a review, we really appreciate it. Glad you loved the fit of your Happy Trees sweatshirt, we love it here and the vibe it gives off. Always makes people smile. Thank you for your support and we hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Lovely soft high quality tee shirt

Lovely soft high quality tee shirt, colour true to picture on internet. So impressed with the shirt that I have since purchased another 4 in various designs

23 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Tim, Thank you for taking the time to write a review we really appreciate it. Glad you loved your first t-shirt order and it was as expected so much so that you have gone on to order more. Thank you for your continued support and we hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Elsker konceptet

Elsker konceptet! Modtog to sweatshirts og en cap og det hele er super lækker kvalitet og størrelser passer perfekt. Handler helt sikkert der igen!

16 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Morten, Thank you for your great review and we are so pleased that you love the quality and fit. of your sweatshirts and cap in your order. We wish you many happy and fun adventures ahead this year and beyond.

Betygsatt 5 av 5 stjärnor

Sutsu, great brand.

I have a good number of Sutsu garments.  Great quality, last well and always true to size.  Can't fault their products.

Excellent customer service too. I have a couple of t shirts from around 2017 which, although showing their age, are still in pretty decent nick. Design was called Sun Mountain and when enquiring about replacements I found the design was now discontinued. However, a guy called Jon dug out the old design and arranged a couple of bespoke replacement shirts. Absolutely brilliant.

1 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Chas, thank you so much for your awesome review and continued support in Sutsu. As a small independent brand we really appreciate it. Glad you love the quality and fit for you. Always happy to help where we can and will also be happy to produce a previous design is we still have it available. Have a great rest of your day and we wish you many happy and fun adventures in your new Sutsu garments.

Betygsatt 5 av 5 stjärnor

I ordered a Tshirt from Sutsu for my…

I ordered a Tshirt from Sutsu for my partner’s birthday. He loved it and fits perfectly. He already has several tshirt and sweatshirts from this brand and all of them are of great quality and fit. He mainly wears this brand exclusively now.

I ordered a wrong size tshirt initially but the team at Sutsu was incredibly helpful and managed to change the order in time to be delivered for his birthday. I’m very grateful. Couldn’t recommend more!

8 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thanks for the awesome review. We are glad to hear your partner is fully invested in Sutsu, we do really apprieciate all the support of the brand. Glad we were able to help sort out the sizing for you. Thanks for the kind words.

Betygsatt 5 av 5 stjärnor

Can’t fault the quality of the jumper I…

Can’t fault the quality of the jumper I ordered or the customer service. I wanted to change to smaller size and the exchange process was so efficient and easy via email. Very happy.

7 maj 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi David, Thank you so much for your great 5* review. We are so pleased we were able to help with the exchange so you had the right size and fit for you in our sweatshirts. We wish you many happy and fun adventures ahead this tear and beyond. Thank you for your support in Sutsu.

Betygsatt 5 av 5 stjärnor

First class customer support

After ordering my 3rd Long Haul 350grm sweatshirt I thought I had ordered to the wrong colour could not check as confirmations were going to a blocked email account. One email to hello@ and it was re confirmed and re directed to a different email address ...I had purchased the correct item and it will be with me soon. Very efficient first class customer support!

30 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi there, Thank you do much for your awesome 5* review. We are glad we could help re your order and the email confirmation. Glad you now have the order confirmation email and everything is all correct. Thank you for taking the time to contact us so we could help and amend the address for you. Have a great evening and thank you for your continued support in Sutsu.

Betygsatt 5 av 5 stjärnor

Top quality sweater at a good price

Ive pur hased 5 sweaters in the last couple of months from Sutsu. I very rareky buy clothes as its very difficult to find high quality sweaters anymore, especially online. HOWEVER, Sutsu sweaters are incredilyy good..size is really, the feel and quality of the materials is excellent. Im only going to buy sweaters from Sutsu, and I highky recommend it..especially if you are typically a 2XL-3XL size...plenty of room in XXL.Regards, Eddie

25 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Eddie, Thank you for your continued support and new order. As a small independent brand we really appreciate it and so happy you love your sweatshirts. We wish you many happy and fun adventures ahead this year and beyond and glad you have found your perfect fit.

Betygsatt 5 av 5 stjärnor

Good Quality, great customer support.

Very happy with the products I got from Sutsu, and when there was a minor stitching issue with a hat, customer support were quick to respond and resolve the issue. Highly recommend.

24 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Robert, Thank you for your support and great review. As a small independent brand we really appreciate it. I am glad we were able to help with the issue around the stitching on your cap and we wish you many happy and fun adventures ahead.

Betygsatt 1 av 5 stjärnor

Trucker cap - disappointing

Purchased the two trees trucker cap in navy. I was pretty excited as the caps had lots of good reviews but when it eventually turned up it not only fitted really badly - it seemed abnormally high and wide so lots of gapping but it also had loose threads and stitches. I own a fair few caps and haven't had this issue before so it's not me having a weird shaped head!

They say their items are made to order which I approve of but maybe they were short staffed and Jan from accounts had to knock it up rather than someone competent. I emailed querying it and explaining my concerns and had a pretty blunt response just saying return it with zero apology ¯\_(ツ)_/¯ I'll return it but also have to stump up for postage so pretty peeved to essentially pay £4 for nothing.

24 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Matt, Thank you for your review and I am sorry to read you were sent the refund email. You should have been asked to send some images and that we would pay for the return. Pease do always feel free to email us with any issue or if something has been incorrectly dealt with so we can help straight away. This has been dealt with internally. If you email us the return receipt we will of course refund the postage. Again apologies for the error by the team here. Thank you.

Betygsatt 5 av 5 stjärnor

Consistently brilliant

Consistently brilliant. Quality is unparalleled and service impeccable. I own several hats which are amazing, and several sweatshirts which are absolutely beautiful.

18 april 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi GS, Thank you for your awesome review and your support in Sutsu we really appreciate it. Glad you love your sweatshirts and hats and that they feel great and fit well. Thank you for your kind words and we wish you many happy adventures ahead this year and beyond.

Betygsatt 3 av 5 stjärnor

Send returns tracked

Lovely caps. Men's T-Shirts are badly sized, being too wide around the middle and too tight on the arms. Ensure you send your returns as RECORDED and get royal mail to evidence all returns. We had an odd scenario where the return wasn't found until we sent proof it had been received.

7 mars 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Tiganko, Thank you for your review. Great to read you like your caps. Our t-shirts are a regular fit and depending on each persons size can fit differently and we understand they are not for everyone. thank you for your feedback as a small brand we really appreciate it. Regarding our returns we are a small brand and all returns are done by hand as we do not have an automated system like larger brands. If a customer has returned an order and it cant't be located or they have not received a refund in our given timeline, we do request proof of return/tracking number to assist us in refunding the customer. Thank you again and please do feel free to contact us direct with any size queries on how are garments fit. We wish you many happy adventures ahead.

Betygsatt 5 av 5 stjärnor

Legends

Second order I have received everything fits lovely its decent quality and will 100% be buying again. Top work 👌👌👌

6 mars 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Henry, Thank you for your 5* review. We are so pleased you are happy with your second order from us and you love the quality. We wish you many happy and fund adventures and we look forward to seeing you again soon.

Betygsatt 5 av 5 stjärnor

Rival to Colourful Standard at half the price

Searched in vain for months for a mustard yellow long sleeve T. I used to get on Colourful Standard whose colors are now disgusting so was delighted to find the colour from Sutsu - order delivered from the UK without having to pay the additional customs charge to Revenue is usual when I order stuff from there.
Beautiful quality cotton, colour perfect and superfast delivery and half the price of the equivalent t shirt from Colourful Standard. Full marks.

20 februari 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Thank you for your great review and we are so pleased you like your long sleeved t-shirt and you found its easy and pain free ordering from us. We look forward to seeing you again soon and thank you for your kind words and support. We wish you many happy and fun adventures ahead.

Betygsatt 5 av 5 stjärnor

Fully recommended

Was a little sceptical given I'd never heard of them until an Instagram ad, but took a punt and bought 2 sweatshirts as I liked the sustainability and in particular the pricing transparency - it's nice to know what you're actually paying for.

I accidentally ordered the wrong size (XS) and noticed after paying, and emailed their main address which responded within a few mins confirming they'd swap my order to size M. It was delivered correctly within 4 working days which is absolutely fine given everything is made to order.

The sweatshirts are great quality, nice and thick and I love that the logos are properly embroidered rather than printed so they will last. The fit is relaxed, I'm 5'9, skinny with a bit of a beer belly and an M is the right size/shape but cut so that it has plenty plenty of room. Will definitely buy again.

6 februari 2025
Omdöme utan inbjudan
Logotyp för Sutsu

Svar från Sutsu

Hi Nick, Thank you do much for taking the time to review and thank you for the 5* and for trying Sutsu out. We are glad you did and liked your order. Thank you for sharing how we facilitated the size amend and our delivery of your order. Glad you like your sweatshirt and fit. We look forward to seeing you again soon. Thank you for your support.

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