Sustain - Solar, Heat Pumps & HomePlans Omdömen 

We have not yet made a decision on converting our heating to an air source heat pump but the process of getting a quote from Sustain has been excellent. Adam - our contact who also did a site visit was open, honest explained the complexities very well and was a pleasure to work with.

When we reached out to Solar Together, a company serving Swindon and Wiltshire, to inquire about installing solar panels, they coordinated with Sustain Homes to handle the quote, survey, and installation. Sustain Homes executed every aspect flawlessly, from scaffolding to installation and electrical connection, all completed on the planned dates. I highly recommend this company for such projects.

From start to finish we were well looked after, through the survey, the quote, the planning and the installation. They explained everything as we went along, they arrived when they were scheduled, worked efficiently and swiftly, left everything tidy and made sure we knew how to manage the app and new tech. Only just finished the project but it is already feeding electricity into our home and battery. The cost for our system was almost a quarter less than our next cheapest quote but the equipment is good, middle of the range, British made and has good reviews. We're delighted with the company and with our new solar panels and battery. Highly recommend.

Installation was completed quickly, installers were friendly and the panels are working very well.

Installer explained everything thoroughly and sorted out the few teething problems that occurred

We had solar panels installed last year through Solar Together and Sustain Homes. Should have known from the start that it wasn't going to be a great experience, with our first appointment over an hour behind the agreed time. After this meeting they sent round a "surveyor" who was due to arrive at the agreed time of 16.00 on a Friday. By chance I left work earlier at lunchtime and the guy pulled in behind me at 13.00! I said I thought you were coming at 16.00? He went round and told us that the battery and inverter would be placed here and its only small and unintrusive and the scaffolders should be OK getting around our lean-to conservatory. None of the work started when the dates were agreed for one reason or another, then when the scaffolders arrived they said they need access to our neighbours, which delayed us a few days as they were away. The scaffolders weren't particularly friendly, especially if you had any questions. When the installers/electricians arrived we had no idea when they were coming, so had could not clear space in our loft and I was not at home and my wife works from home and was extremely busy. The inverter and battery was placed in different place than we expected and was a lot bigger than as described, and somewhat unsightly but whatever. Any time I called the electricians to understand what was happening at my house, they were aggressive and dismissive and clearly had to get the job done in a timeframe. They even ran some trunking through our bedroom which we were not expecting. To be fair to them the work they did was well done but lots of screws and clips left everywhere. We did not get shown how to use the system, I have a limited understanding of what we are meant to do if there is an issue, what to do in the cold. The aftercare team just told us to refer to the terrible app that does next-to-nothing. Even the AI assistant on the app could not answer a simple question. Never call this company on a Friday, no one answers. When I went to pay the balance, I received an email from someone in the company that I had never heard of and unfortunately on the same day (which was again a Friday), I had received a warning from Barclays that someone had tried to take some money from my account (not Sustain). So I asked the person from Sustain could they get someone else to call me and just verify who they were and that this transaction was all correct as I wanted to be sure, given that I was handing over thousands of pounds. I had called multiple times myself just to verify, but no one answered (Friday). Eventually the person from the email called my wife and said that I was sounded "mentally unwell" just for wanting further verification. Wouldn't you want to make certain? Overall a very disappointing experience, the work seems to be well done, but I do not understand the system, how it works what to do with faults, what to do in the winter. We managed to speak with Octopus about some things. I would have expect someone to come out and talk us through the system, they said the electricians should have done this but they didn't. After care and support is awful, maybe if we hadn't used a scheme we would have better treatment.

We had our heat pump installed about a year ago. Sustain have always been very professional, very responsive and all of the engineers have been polite and knowledgeable. I have to admit I was a bit nervous about switching over from gas to a heat pump but one year in and I have been impressed by the system. Our home is constantly warm, we have hot water on tap and our bills have dropped, even during this winter time.
I would also like to say that a good test of how reputable a company is would be - how do they react when there is a problem. Like any new system we have had a couple of issues and the response has been swift, even at a weekend and the problem resolved speedily with no quibble and very professionally. Would highly recommend

We paid £12227 in total for 15x 450w panels, 3x 5kw batteries, 6kw inverter and a EPS socket. Alongside some extra birdproofing and optimisers.

We’re glad we now have solar but overall it was a negative experience and we hope to never have to deal with Sustain again.

To list the issues we had with them in no particular order:

• The batteries were supposed to be in a box outside next to our conservatory and the inverter inside next to our fuseboard but it’s all been screwed to the outside of our house instead without any permission or consultation.
• Their scaffolders walked across my conservatory and caused a leak that I had to fix.
• The electricians walked straight to my wife’s wardrobe and started rooting around without asking.
• They drilled into our internal walls without any dustguard or dustsheets so dust got everywhere inside. They did a very poor job of cleaning this dust by just sweeping the floor.
• They drilled into the internal walls without using any stud or pipe/cable detectors, thankfully they didn’t hit anything but it was just luck they didn’t.
• Loads of rubbish strewn about the garden from them.
• We paid for birdproofing but they left a sizeable gap in it making it useless on the rear house panels, I had to fix this myself.
• They hid excess birdproofing down guttering drains, causing a block that I had to take apart the guttering to sort.
• For some reason, my wife’s great grandfathers honeysuckle was cut near the root during the work.
• They drilled a hole in my living room internal wall and then filled it again and the filling job is incredibly poor quality and they left filler across multiple items in my living room.
• A bolt was broken on my external wall camera by what appears scaffold boards being rested on it.
• Trunking was done across a ceiling rather than the standard around the edges and it’s a pretty poor trunking job too.

Installation was carried out on time , cleanly, and politely by the engineer. All questions so far have been answered in full and further assistance given in operating the App that goes with the system

We were extremely pleased with the whole process of the installation of our solar panels. From the initial consultations through to completion, very knowledgeable personnel, who were sympathetic to our concerns about siting of the panels, guided us through the process, and made the whole experience stress-free.

Excellent gang .
Worked hard ,and got the job all done in one day 💪 👌

We enquired about solar panel installation through a Swindon and Wiltshire company Solar Together, they arranged for Sustain Homes to quote, survey and install the equipment. This company did everything to perfection, scaffolding, installation and electrical connection was scheduled and completed on the days specified. An excellent company to undertake this work.

All went exactly as stated and described by Sustain in the design pack and quotation.

The installers arrived on time on the day expected and got straight on with work. Friendly and efficient installation which took care of everything. No mess or boxes left, all taken away by the installers on completion.

System ran on completion. No issues at all.

Really well organised and clear communication. Josh in the office was really helpful, with clear explanations and answering all my questions. Due to the weather, the install was completed in one day with minimal disruption!

System installed earlier than first estimated.
Delivery on time and my query re the equipment was resolved while the delivery people were still here/
Installation was seamless the next day as arranged.

Great service from a great company that puts their customers first

A great company and from start to finish, communicated really well and kept me up to date, answered my questions and during the installation took my wishes into account to ensure the works were done to my satisfaction. If only every company could be like this, the world would be a lot less stressful.
The installers talked through what they were thinking and took on board my comments and did a really good job. The install happened in 1 day and the team were friendly, showed my how the system worked and helped set up the app on my phone.
The office staff were equally as good and always answered my questions and got back to me quickly. Again, they let me know the next steps and kept me informed of the installation dates and were there when I called or messaged.
A great service and I cannot recommend the team enough. A great team and company, thank you Sustain Homes.

The fixtures arrived the day before as advised, Then Will & Max arrived the following day and did a great job fixing the units to the outside wall, professional, tidy and polite.

I waited nearly 2 months for a survey. They were scheduled for a morning visit. By 13:00 I hadn’t heard anything so I called them. Surveyor was running late and maybe be “another hour or 2”. I get notification of an Amazon parcel being delivered, but no updates or communication for a survey for a £6k installation. I don’t have confidence in them delivering what they planned so I cancelled it.

Fabulous Solar installation. Sensible quote accepted through Wiltshire Council. From initial comms. To installation and after care this company have exceeded our expectations. Lovely helpful friendly installers, scaffolders and electrician. Explanations very clear and great comms. Small glitch with equipment delivery, but all ok in the end. Everything as it should be. Could not recommend this company enough.