Wonder & Awe (formerly SupplyDrop.me) Omdömen 176

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have ordered a subscription box for my nephews for Christmas and stupidly pressed pay before adding their address. I messaged them and asked them to amend. I didnt expect to hear until after Christm... Se mer

Betygsatt 3 av 5 stjärnor

3 stars because it took them 2 weeks to dispatch the items... They did email to say there was going to be a SMALL delay due to COVID but wasn't expecting 2 weeks... Also sent an email at 2 weeks askin... Se mer

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Betygsatt 5 av 5 stjärnor

Birthday box was a lovely surprise for my daughter. Contents were fab, she was particularly delighted with the cocktail shaker/mixer and also the lockdown mug. Dinky wee sweet jar, birthday cake slab... Se mer

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Betygsatt 5 av 5 stjärnor

I've used SupplyDrop a few times over lockdown and have never been disappointed. It's been a nice way to give my friends and family a little pick me up during these hard times. Everyone that I've sent... Se mer

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Företagsinformation

  1. Online-marknadsplats
  2. Leverantör av företagsgåvor
  3. Matvaruleverans
  4. Heminredningsaffär

Skrivet av företaget

Inspiring wonder & awe one package at a time. Bringing you gifts, goods & groceries (Same day & same hour delivery in London, Herts, Bucks!)


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

176 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Super fast delivery

Super fast delivery and lovely,friendly staff 😉

30 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Casey! I apologise it's taken my a while to respond but I wanted to thank you for such a lovely review ☺️ I hope you're having a wonderful Jubilee weekend and I look forward to serving you next time, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Julia, thanks so much for taking the time to leave us a review - we really appreciate hearing from our customers. I apologise it's taken me awhile to respond; I hope you're having a wonderful Jubilee and I hope we get the chance to serve you again, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Good website and products

Really easy website to use with lots of products to chose from. The value for money was good. Well packaged and fast delivery.

26 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Morgan, thank you so much for taking the time out to give us feedback on your experience! I'm so glad it was a good one and I very much look forward to getting the chance to serve you again. I hope you're having a wonderful Jubilee weekend and do feel free to get in touch directly if there's anything I can help you with in the future. You can always find me at hello@wonder-awe.com, Zoe xx (Customer Happiness team)

Betygsatt 1 av 5 stjärnor

Bad it was overpriced for the shipping…

Bad it was overpriced for the shipping and the product was to expensive

26 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi there, I'm so sorry you feel you had a bad experience with us. I had a look at your order and can see the shipping you were charged was £2.99 and the two products you selected were the market rate. If you're unhappy with your product and order, I'm very happy to arrange a return and refund for you. Please do let me know and I'd be more than happy to help, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, able to change delivery day really easily.

21 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Sue! I'm so sorry it's taken me awhile to respond to you, but I wanted to thank you for taking the time out to leave us a review. I'm so happy you were pleased with the service and if there's ever anything you need in the future you can always reach me at hello@wonder-awe.com and I'd be more than happy to help, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Great competitive price

Great competitive price. Quick dispatch and delivery. Easy website to use. Recommended.
Marie

21 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Marie! I'm Zoe from the Customer Happiness team and I just wanted to thank you for taking time out to leave us such a lovely review. I mean a lot to hear back from customers, so we really appreciate it. I hope we get the chance to serve you again in the future and I hope you're having a wonderful Jubilee weekend, Zoe xx

Betygsatt 5 av 5 stjärnor

Excellent customer service and…

Excellent customer service and attractive price

15 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi David! Thanks so much for taking the time to leave us this review, it's very much appreciated. I hope we get the chance to serve you again in the future and if you ever need anything you can contact me directly at hello@wonder-awe.com and I'd be more than happy to hep, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Order came earlier then expected happy…

Order came earlier then expected happy with them .will order again

15 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Megi! I apologise it's taken me so long to respond, but I wanted to thank you for taking the time out and making the effort to leave us a review. It means a lot to use to hear from our customers and especially to hear you're happy with the service. I hope we get the chance to serve you again in the future and if there's ever anything you need I'd be more than happy to help and can be reached on hello@wonder-awe.com. Have a lovely rest of your Jubilee weekend! Zoe xx (Customer Happiness team)

Betygsatt 2 av 5 stjärnor

Good delivery bad customer service

Delivery was good, received my order in good condition, however I couldn’t contact anyone for a whole week.
Phone service not working, don’t respond to emails…

15 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Mark, it's Zoe from the Customer Happiness team. I apologise if there was a delay in us responding; at the moment it's a one woman customer service show so if anything went wrong that would have been my fault. I looked back and wasn't able to find any emails, we've just migrated to a different service platform so it could have slipped through the cracks. Unfortunately we don't have a number for customer to reach us on only email, and I can see that being frustrating if you were ringing a number you'd come across. In the future if you need help with anything I can always be reached directly at hello@wonder-awe.com and I'd be more than happy to serve you. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)

Betygsatt 4 av 5 stjärnor

Not first purchase and am pleased…

Not first purchase and am pleased again.
Found what I wanted easily. Order process was simple and goods arrived safely in good time.
Thankyou..

14 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Lee! I apologise it's taken me so long to respond, but I wanted to ensure you know how much it means for us that you've taken the time out to leave us a review. I'm so pleased that you're happy and I hope we get the chance to serve you again. I'm always available on hello@wonder-awe.com if you ever need to reach me directly, and I'd be more than happy to help, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

No problems

No problems - product and delivery as described.

1 maj 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Chris! Thanks very much for taking the time out to leave a review and I apologise for my very tardy reply, but I wanted to ensure to let you know it means a lot to us. I hope you're having a wonderful Jubilee weekend and I hope we get to serve you again! Zoe xx (Customer Happiness team)

Betygsatt 3 av 5 stjärnor

Good product but left me in limbo…

Good product but left me in limbo having to contact them but all in all not the worst.

30 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi there, I apologise for taking so long to respond to this review - at the moment we're just a one woman customer service show, so any delays are completely on me. I understand how frustrating it is when you need to get in touch with us rather than us taking the initiative, and it's really helpful to hear feedback like this to ensure we always keep our standards up. If there's ever anything you need in the future, you can always reach me directly at hello@wonder-awe.com and I'd be more than happy to help. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Good shiner

Good product which seems more difficult to find on the High St and arrived on time. My black shoes look all the better for it!

29 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Colin! I do apologise it's taken me so long to respond, but I wanted to ensure you know how much it means to us when you take time out to leave us a review and we can hear and gauge how we're doing. I'm so glad you (and your shoes) are happy, and I hope we get the chance to serve you again in the future! I hope you're having a wonderful Jubilee weekend, Zoe xx (Customer Happiness team)

Betygsatt 1 av 5 stjärnor

this was the first time ordering and…

this was the first time ordering and waited and waited and then i got an email to say they where having supply chain issues but it says on there website as in stock they should not be in business when someone says in stock mean that they have the stock you dont get that with amazon not so it is hard

Stay well clear if you want your items on time

Joke of a compnay even waited 5 days for a refund

25 april 2022
Omdöme utan inbjudan
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi there, I'm Zoe from the Customer Happiness team. I completely understand your frustrations as a customer. How our supply chain works is it's a revolving door of goods in and out, and as a growing startup we're constantly evolving new processes to keep up with demand. As much of it is a learning process, there are time when we run short of stock in a way large enterprise companies wouldn't, which I know really affects the customer experience. In terms of refunds, we issue them immediately but banks or platforms like Paypal can often take up to 10 days to release the funds as they need time to process their transactions. I know you're disappointed and rightly so, I do hope the above helps give some insight to what happens behind the scenes. Zoe xx (Customer Happiness team)

Betygsatt 4 av 5 stjärnor

Good service

Good service, items arrived in good condition, well packed. Fast response from seller to my enquiry to check on dispatch / delivery date. Perhaps a little expensive, but ideal for gift I needed.

23 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Christine, I apologise for the delay in responding but I wanted to ensure you know how much it means to use when you take time out of your day to leave us a review. I hope we get the chance to serve you again and if there's every anything I can help you with the future you can always reach me directly at hello@wonder-awe.com and I'd be moe than happy to help, Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

Quick delivery

Quick delivery . Problem with order box was wet and had beer inside. Notified by email was dealt with straight away and bottles were replaced within a few days. Brilliant service all round would defiantly use again and recommend.

23 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Simone! I'm so glad we got there in the end and that you were happy! I'm sorry it's taken me long to respond here, but I wanted to ensure you know how much it means that you'd take the time out of your day to leave us a review. It's so helpful for us to be able to gauge how we're doing and keep improving. I hope we get to serve you again in the future, and if there's ever anything you need I'd be more than happy to help you personally at hello@wonder-awe.com. I hope you're having a wonderful Jubilee weekend! Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hello, thanks so much for taking the time out to leave us a review - it's a huge help in letting us know how we're doing and things we can improve on. Enjoy your crisps! Zoe xx (Customer Happiness team)

Betygsatt 5 av 5 stjärnor

recived goods on time,slight problem…

recived goods on time,slight problem with product but problem rectified with speed and will certainly use the supplier again

17 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi! I'm Zoe from the Customer Happiness team, thank you so much for taking the time to leave us this review and I'm so glad the warehouse was able to fix your problem quickly. If you ever need anything I can always be reached directly at hello@wonder-awe.com and I'd be more than happy to help, Zoe xx

Betygsatt 5 av 5 stjärnor

Excellent service.

Quick delivery and the wine was very well packed. I was impressed and will certainly use them again.

9 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Maureen, I'm so glad everything arrived safely! I know the warehouse goes above and beyond to pack delicate items so carefully, but being glass sometimes you never know. They'll be thrilled to know all was well and their efforts were noticed :) I hope we get the chance to serve you again and if you need anything please don't hesitate to let me know at hello@wonder-awe.com and I'll be more than happy to help, Zoe xx

Betygsatt 5 av 5 stjärnor

Prompt delivery of a product I was…

Prompt delivery of a product I was struggling to get!

8 april 2022
Logotyp för Wonder & Awe (formerly SupplyDrop.me)

Svar från Wonder & Awe (formerly SupplyDrop.me)

Hi Nikki, I'm so glad to hear that! Our product team works super hard to source hard to get items and I know they'll be really encouraged by your review. Have a wonderful rest of your evening, Zoe xx

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