Superstars Omdömen 162

TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I won two experiences at a works event/charity auction. The service I’ve received from Superstars and particularly from Kathryn, has been exemplary! Our first was a Jo Malone experience that my... Se mer

Betygsatt 5 av 5 stjärnor

We took part in the classic car experience. We were given the opportunity to drive an array of classic cars, each with its own nuances to discover. A particularly funny/scary moment when the knob of... Se mer

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Betygsatt 5 av 5 stjärnor

Fully Enjoyed the Evening with Kevin Keegan at Wigan. What a lovely fella, had time to talk to anyone who stopped him, photos running behind but made sure everyone got their photo before starting the... Se mer

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Betygsatt 5 av 5 stjärnor

Trying to sync two very busy diaries made the booking of this experience a little challenging. Emma was super supportive with this, despite a few date changes along the way. She went above and bey... Se mer

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Företagsinformation

  1. Företag för evenemangshantering
  2. Eventteknik
  3. Biljettförsäljning
  4. Onlineauktion

Om Superstars

Skrivet av företaget

Experiences | Auctions | Hospitality

Welcome to Superstars, your gateway to unparalleled experiences and exceptional auction event support. At Superstars, we pride ourselves on delivering unique, memorable moments directly to our customers and providing bespoke auction services to enhance fundraising events for our clients. Our expertise spans the realms of luxury, gifting, and hospitality, with a steadfast commitment to exceeding expectations at every turn.

Experiences Tailored for You

Embark on a journey of discovery with Superstars. Our diverse collection of experiences is meticulously designed to ignite your passions and create lasting memories. Whether you're a culinary enthusiast eager to explore new tastes, a luxury seeker in search of exclusivity, an adrenaline junkie craving the next thrill, or a connoisseur of the finer things in life, our curated selections promise something extraordinary for everyone.

Experiences

Auctions for a Cause

Since 2003, Superstars has been a pivotal partner in enhancing charitable events through expert auction services. Our tailored approach is crafted to meet the unique needs of each client, ensuring profitable and impactful results for various causes. We specialise in turning events into remarkable successes, making every auction an opportunity to make a difference.

Fundraising auctions

Exceptional Hospitality

Experience the pinnacle of hospitality with Superstars. Our offerings are carefully curated to ensure an unmatched experience, from the ambience to the amenities. With our experienced team at the helm, every detail is chosen to provide comfort and luxury, ensuring your moments with us are nothing short of spectacular.

hospitality

At Superstars, we're not just about providing services but about creating experiences that linger in your memory long after they're over. Welcome to a world where every interaction is an opportunity to surpass the ordinary. Welcome to Superstars.

Contact Us

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

162 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Superstars are superstars!!!

The superstars team were absolute superstars from start to finish! Large choice of prizes, guidance throughout the whole process and really helpful on the day. Very professional service and have employed their services again this year.

30 september 2022
Omdöme utan inbjudan
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Svar från Superstars

Thank you so much for your great feedback, it is much appreciated. We are looking forward to working with you again soon. Thanks, team Superstars!

Betygsatt 5 av 5 stjärnor

Really enjoyed the British Car Rally…

Really enjoyed the British Car Rally last week
The cars were great fun to drive and we were well looked after by Becky and James
Very memorable day

8 september 2023
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Svar från Superstars

Hi David, we are so pleased you had a great time with us on your road rally. Thank you so much for your lovely feedback, it’s greatly appreciated.
Thanks, team Superstars!

Betygsatt 1 av 5 stjärnor

Check your getting what is advertised

Absolutely disgusting that they support charities but advertise auctions incorrectly and do not rectify something and offer something of the same standards. If this wasn't for a good cause from a charity auction it would have gone to trading standards as false advertisement

31 augusti 2023
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Svar från Superstars

Hello Lauren,

Thank you for your feedback on Trustpilot regarding your experience with Superstars. We understand your concerns about the advertised auction items and the discrepancies you've encountered. We sincerely apologise for any inconvenience this has caused and are committed to resolving this matter to your satisfaction.

We've been actively working on your case since our last communication. To address the situation, we offered a complimentary upgrade; this option represents a significant upgrade both in terms of cost and standard compared to your original purchase.

We've provided details of the stay, including accommodation. The offer is valid for a broad range of dates, with the exception of a few closeout dates in the peak summer season.

We are awaiting your preferred dates to finalise the booking. Our goal is to ensure that your experience aligns with the high standards we strive to provide for all our clients. Our team is ready to assist you in any way possible to confirm your preferred dates and details.

We hope this resolution demonstrates our commitment to customer satisfaction and rectifying any issues.

The Superstars Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service, James was efficient and helpful with ensuring we receive the best service. Will definitely be using his services again.

7 september 2023
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Svar från Superstars

Hi Jordan,
Thank you so much for lovely feedback, it is greatly appreciated. We hope you have an amazing time on your experience, and we are looking forward to seeing you again in the future. Thanks, Team Superstars!

Betygsatt 5 av 5 stjärnor

Fab day out

Really fab day out, staff were lovely, cars were exiting to drive, a great experience.

1 september 2023
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Svar från Superstars

Hi Jeremy, we are so pleased you had a great time on your classic car road rally. Thankyou for the great feedback, it’s much appreciated. We hope to see you again soon! Thankyou Team Superstars!

Betygsatt 5 av 5 stjärnor

All the staff were so proffessional

All the staff were so proffessional - Annie was really helpful and listened and understood all that was needed

19 juli 2023
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Svar från Superstars

Hi Caroline, thankyou very much for your kind feedback. We hope you have a fantastic time on your up-and-coming experiences. Thanks Team Superstars!

Betygsatt 1 av 5 stjärnor

Disgraceful behaviour

Recently bought three auction lots and am really struggling to get dates and reservations from Superstars. Their lack of customer service and ability to deliver is difficult to comprehend when they say they are charity based. I certainly wouldn’t buy any thing again from them .

3 augusti 2023
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Svar från Superstars

We at Superstars acknowledge your feedback and deeply apologise for the delay in responding. We understand that our service initially did not meet your expectations, and we regret any inconvenience this caused.

Since your review, we have taken significant steps to improve our processes and enhance customer experience. It's important to us that our community knows we are committed to resolving issues and continuously working towards better service standards.

Your feedback has been instrumental in this process, and we are grateful for the opportunity to learn and improve from your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.

Thank you for your patience and understanding.

The Superstars Team

Betygsatt 5 av 5 stjärnor

Excellent customer service from…

Excellent customer service from Georgina. Professional and efficient.

28 juli 2023
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Svar från Superstars

Hi Peter, thankyou so much for your kind feedback, we hope you have a fantastic experience and please let us know if we can assist with anything further before you go! Thankyou Team Superstars!

Betygsatt 5 av 5 stjärnor

Classic British Rally

We had a great day doing the Classic Car British Rally. Organisation was great, communication pre event and during was great. The cars were fun, great assortment and we all got the chance to drive almost all of them. We were very lucky with fantastic weather making for a great day, with a lovely lunch along the way!

7 juli 2023
Omdöme utan inbjudan
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Svar från Superstars

Hi Richard, thankyou very much for your lovely feedback, we are so pleased you enjoyed your road rally experience. Please let us know if we can help with any other experiences in the future. Thankyou, Team Superstars!

Betygsatt 5 av 5 stjärnor

Excellent Communication

I’ve not had my experience yet, but the communication with Superstars had been great.
I received a confirmation email immediately after I bought my experience (at a charity auction) and when I emailed them to book my slot Annie was quick to reply with date options and to confirm all the arrangements!

27 juni 2023
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Svar från Superstars

Thankyou so much for your feedback, it is greatly appreciated. We hope you have a fantastic experience and please let us know if there is anything else we can help you with! Thankyou, Team Superstars!

Betygsatt 4 av 5 stjärnor

Classic Car Ralley South of France

After a long wait for the experience we had a great time. This experience was different to the one we actually purchased, not as long but still enjoyable. The weather curtailed our day early which was a shame because we didn't get full opportunity to drive multiple cars - but superstars can't help the rain! Thank you for a lovely day.

29 juni 2023
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Svar från Superstars

Hi Susan, thankyou for your feedback, it is greatly appreciated. Aside from the weather disruption, we are pleased you still had a great day. Thankyou Team Superstars!

Betygsatt 5 av 5 stjärnor

Fabulous experience, great communication throughout!

Amazingly organised from the first contact I made with Superstars.

My experience was a weekend in Italy with a wine tasting day and lunch and from the first email I sent to Superstars, everyone was helpful, responsive and friendly and the trip was a breeze to organise.

Once they had sorted out my dates, I was passed on to their contact in Italy, a little company called Hill Town Tours. They could not have been more helpful and they not only arranged our wine tasting but had a raft of other organised activities we would book at an additional cost. We chose to book a guided hike and our guide was punctual, friendly and informative and took us on a great trip to see Lake Trasimeno.

Dario from Hill Town Tours is really well-connected in Cortona and can get you restaurant bookings etc and we also got free drinks at a local bar on our first night. He formed a WhatsApp group with all the involved parties so we always had contact.

The highlight of the trip was our wine tasting lunch and tour at La Braccesca vineyard. Our wonderful guide Lara not only took us through the vineyard and cellar history, but she also ran our tutored tasting of their fabulous local red wines while we had the most amazing 4-course lunch in their lovely dining room. We were picked up door-to-door in a people carrier and even that was fun and well-organised!

The apartment was superb and beautifully furnished, and could not have been more convenient or centrally located in Cortona. All in all, this was an amazing experience and I would rate Superstars very highly for offering it and would not hesitate to purchase another Superstars prize!!

16 juni 2023
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Svar från Superstars

Thankyou so much for your wonderful feedback, we will be sure to share this with our partners in Tuscany too. We are so pleased you had a great time and look forward to seeing you again in the future. Thanks Team Superstars!

Betygsatt 5 av 5 stjärnor

Classic cars rally experience

The experience was overall good, the cars very nice and the day well organised.

23 juni 2023
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Svar från Superstars

Hi Alessio, we are so pleased that you have enjoyed our road rally experience. Thankyou for your lovely feedback and we hope to see you again soon. Thankyou so much, Team Superstars!

Betygsatt 5 av 5 stjärnor

Great teamwork !

All three of the experiences we booked through Superstars were really lovely. The staff are all very friendly and accommodating ... we had to rebook due to passport delay last year and it was all done without any problems at all.
Great , effective communication and very efficient too.
Thankyou all so much

10 maj 2023
Omdöme utan inbjudan
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Svar från Superstars

Dear Marcus, we are very pleased you have been able to still enjoy all of your experiences, thankyou very much for your kind feedback, it is greatly appreciated, and we hope to see you again soon. Thanks Team Superstars!

Betygsatt 1 av 5 stjärnor

Spam email after spam email..... dont understand GDPR rules

Getting sick and tired of asking them to remove me from the email database, rally need to question their GDPR compliance as gone on and on. Even spoke with James Basu and politely ask "please stop" but to no avail and it keeps coming through.

9 juni 2023
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Svar från Superstars

Hello David,

Please allow us another opportunity to make this right. Could you contact us directly at info@superstars.co.uk? This will enable us to ensure your details are accurately removed from our database, as requested. We are committed to resolving this issue to your satisfaction and reinforcing our processes to prevent such occurrences in the future.

Thank you for your understanding and for allowing us to rectify this situation.

The Superstars Team

Betygsatt 5 av 5 stjärnor

Five Star's for Superstars

This was my first visit to Monaco for the 2023 F1 Grand Prix, I was quite unsure as to what we could expect but we were in the safe hands of Ed & his team who were first class throughout the weekend.
The experience was fantastic and the Superstars team were always on hand to make the experience flow smoothly.
Thank you

26 maj 2023
Omdöme utan inbjudan
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Svar från Superstars

Hi Joe, we are so pleased you had a fantastic time in Monaco, and thankyou for your great feedback, it is much appreciated. Thankyou so much Team Superstars!

Betygsatt 5 av 5 stjärnor

Monaco GP .. not to be missed

We recently returned from a bucket list trip to the Monaco Grand Prix, as you can imagine the place is mad throughout the GP weekend, you really need to be in the safe hands of the professionals to get the best out of your visit. From our experience there are no more professional organisers than 'Superstars', it all seemed effortless, (I am sure that it wasn't), the transfers, accommodation arrangements, and most importantly the viewing and hospitality arrangements were exemplary. So many thanks for a lifetime experience ... highly recommended

28 maj 2023
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Svar från Superstars

Hi Gerry, it has been our pleasure to host you in Monaco and we are so pleased we have helped tick off something off your bucket list! Thankyou so much for the feedback and we hope to see you again soon. Thanks Team Superstars!

Betygsatt 5 av 5 stjärnor

All the people I have dealt with at…

All the people I have dealt with at Superstars have always been so helpful and accommodating. They are a real pleasure to arrange events through.
Caroline Gilroy

17 maj 2023
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Svar från Superstars

Hi Caroline, thankyou for your lovely feedback, it’s greatly appreciated. It’s our pleasure to help organise your experiences! Thanks Team Superstars!

Betygsatt 5 av 5 stjärnor

Well-organised and great selection of…

Well-organised and great selection of cars. Some as old and cantankerous as me. Just great fun.

8 juni 2023
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Svar från Superstars

Hi Miles, we are so pleased you had a good time on the road rally, thankyou so much for your feedback. We hope to see you again soon! Thanks Team Superstars!

Betygsatt 5 av 5 stjärnor

Fantastic experiences and great service....

We've purchased a number of experiences with Superstars including Frozen, The Hawksmoor and Mosimann's. The events are well organised, great quality and create wonderful memories.
I found Superstars easy to deal with and a big 'thank you' to Georgina for all her help.
I wouldn't hesitate to use them again and highly recommend them.

20 maj 2023
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Svar från Superstars

Hi Teresa, thankyou so much for your kind feedback, it’s greatly valued and we hope to see you again in the future. Thanks Superstars!

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