When I received the wrong order, I called and was treated professionally. I was asked to photo what I received and email it. My original order was reordered and I was told that I would receive a labe... Se mer
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Det här tycker kunderna
Received a damaged empty box. I reached out to customer service via email several times with no response.
The pictures online don't do these justice!!! They are very nice, I was surprised how beautiful they really are!!!! I purchased 3 different colors and all are fabulous! Will definitely be buying more!... Se mer
First time buyer. Received products in a timely manner. Great Quality! We had a small issue that was taken care of very quickly and efficiently. I was contacted by phone and email(not common these... Se mer
Företaget har svarat
Företagsinformation
- Trädgårdsmöbler
- Dekoration- och inredningsbutik
- Butik med torkade blommor
- Möbelaccessoarer
- Heminredningsaffär
- Växtkonsthandlare
Skrivet av företaget
As an innovative company with a traditional backbone, the SuperMoss family finds its roots firmly planted in the industry it created over 20 years ago. SuperMoss is a manufacturer & importer of natural decorative materials that are all handmade. Our mosses are proudly processed & dyed right here in the USA. As a 1%ForThePlanet Member, we take great care to partner only with companies that make environmental responsibility a priority while delivering the highest quality garden & botanical products to our customers. Join the SuperMoss Family today, and let's build a greener future together!
Kontaktuppgifter
121 S. Quarantina St., 93103, Santa Barbara, USA
- (805) 628-2830
- contactus@supermoss.com
- supermoss.com
4,3
Utmärkt
73 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Received a damaged empty box & no response from customer service
Received a damaged empty box. I reached out to customer service via email several times with no response.
24 november 2025
Items were just as shown and arrived…wtesths
Items were just as shown and arrived quickly
24 november 2025
When I received the wrong order
When I received the wrong order, I called and was treated professionally. I was asked to photo what I received and email it. My original order was reordered and I was told that I would receive a label to mail back the incorrect order.
As it turned out, I received an email stating to keep the wrong order and I would be receiving my original order soon. Everything was handled well. I would definitely order from this company again. Customer service was outstanding!
20 november 2025
Omdöme utan inbjudan
The pictures online don't do these…
The pictures online don't do these justice!!! They are very nice, I was surprised how beautiful they really are!!!! I purchased 3 different colors and all are fabulous! Will definitely be buying more!
7 november 2025
Good quality and fast service
Good quality and fast service. Had great array of colors and the colors were pretty even. Well satisfied.
7 november 2025
I have ordered numerous products from…
I have ordered numerous products from them through the years… They have always had exceptional customer service, and everything they do is of such high-quality!
20 oktober 2025
Svar från SuperMoss
Thank you so much for this wonderful review, Karen! Your years of support have truly been appreciated! It's wonderful to hear that you enjoy our products!
Always perfect!
I have ordered multiple times from this company! Always a great product, quick shipping, and very efficient transaction overall. Highly recommended!
17 oktober 2025
Svar från SuperMoss
Thank you so much for your continued support of our company and products! We also truly appreciate your kind words and sentiment! Thanks again!
perfect product
perfect product. great customer service. we are thrilled with everything.
15 oktober 2025
Svar från SuperMoss
We're so glad that you're enjoying our products, Annette! Your support and kind words are truly appreciated! Thank you!
Svar från SuperMoss
Thank you so much for the kind sentiment and your continued support! We truly appreciate it!
1st time ordering a super product that…
1st time ordering a super product that lives to the brand Thanks!
5 augusti 2025
Svar från SuperMoss
You are very welcome! Happy to hear that you're enjoying our products! Thank you so much for the support and kind review!
Svar från SuperMoss
Thank you for taking the time to leave this nice sentiment! Enjoy your order!
First time buyer
First time buyer. Received products in a timely manner. Great Quality! We had a small issue that was taken care of very quickly and efficiently. I was contacted by phone and email(not common these days, but appreciated.)
Customer service is impeccable.
31 juli 2025
Omdöme utan inbjudan
Svar från SuperMoss
Thank you so much for leaving such a wonderful review! We truly appreciate your support!
Svar från SuperMoss
Thank you so much for the positive review! We truly appreciate the support!
SO EASY TO ORDER WAY TOO MUCH
So easy to order way too much, great designs, superior quick service and the product is outstanding. This site is creative and everyone I have gifted to, loves how original the items are. I can't think of a single reason to not buy from them!
1 juli 2025
Svar från SuperMoss
Thank you so much for the wonderful review! So happy to hear that you and those you have gifted enjoy our products! Thank you for the support!
Svar från SuperMoss
Great to hear! Enjoy the product and thank you for the positive review!
Products damaged and brownish
Products arrived damaged and was not a green color (seemed more faded and brownish in some parts). Also the plastic bag lining the pots was ripped. Tempted to buy two more because they seemed so cool but don't wanna waste my money. Would recommend searching elsewhere.
26 juni 2025
Svar från SuperMoss
I am very sorry for the condition that your product arrived in. It is a goal of SuperMoss to provide customers with excellent products and customer service. I'll reach out to you via email to see how we can make this right for you.
I couldn’t believe the “quality” of the…
I couldn’t believe the “quality” of the moss It was beautiful great color very clean.
I used to buy bales of moss in California They no longer sell bales here because of some regulatory issues, ridiculous. I’m Glad I found you on the Internet I like to make planted-baskets and your moss made a phenomenal one. I recommended a yes!! to anyone to purchase.👍
24 juni 2025
Svar från SuperMoss
Thank you for the great review! We're happy to hear that you enjoyed the quality and color of the product. We truly appreciate the support!
The process of ordering is easy and…
The process of ordering is easy and convenient and I'm very satisfied with the product.
28 maj 2025
Svar från SuperMoss
Thank you for your support and kind words! We happy to hear that you enjoy our product.
Great customer service
Great customer service. Products always in stock and delivered quickly. Quality products and packaging.
26 maj 2025
Svar från SuperMoss
Thank you so much for your wonderful review! We truly appreciate your kind sentiments and continued support.
Worth it!!
Shipped fast, moss was so green and pretty! Even prettier than the ones i saw in store at tractor supply. Would definitely buy here agan!
30 maj 2025
Svar från SuperMoss
Thank you so much, Hannah, for your kind words and support! We truly appreciate your business!
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